We made our reservation with Caesar for a king, non-smoking room three days before arriving on Friday. We had a very early flight to catch on Saturday so we felt this would be a good fit, as the hotel is close to the Portland Airport and shuttle service was available.
Upon arriving we found the front desk clerk very helpful in checking us in. That was the end of our good experience....
We stepped off the elevator on the 4th floor and were met with a very heavy cigarette smell in the hall. Our room, 424, was no better. The room reeked of stale cigarette smoke and when we called down to the front desk for a room change, we were told that the only room available was a "non-smoking full" room.
We opted to stay in 424 as we had to be up in six hours to get back to the airport. Opening the window, running the fan and even spraying my wife's cologne on the bed did little to cut the cigarette smell - it seemed to be infused on everything, including the towels and wash cloths.
The bed linen seemed clean, but like everything else in the room, smelled terrible. I was even wondering at one point if they had even been changed prior to our arrival.
I had taken a shower prior to bed and noted a large blood stain on the shower curtain.
I got up at 3am, about an hour earlier than I needed to in order to take another shower. I kept my clean clothes hung up so they wouldn't touch anything and smell like smoke when I put them on.
The cigarette smell was just one issue. There was a constant traffic of people going up and down the halls, laughing, talking, doors slamming and a loud radio from a room. This continued until we checked out.
We made it down to the front desk at 4:45am to pick up the 5:00am shuttle to the airport. The night clerk, Cheryl, was coughing and complaining about the cigarette smoke smell on the 4th floor. (She was in the hall near our room using the cell phone when we left the room).
It took some time to check out due to a phone issue the front desk was experiencing. Cheryl was attempting to remedy the problem.
Prior to our leaving we told her that we were not happy with the room, as we had booked a king, non-smoking a few days earlier. Her response was, "You are guaranteed a room, you are not guaranteed a specific type. If you have any concerns you can contact the manager...." She then pointed to the manager's stack of business cards on the counter. Really?
It seemed to be an automatic response by her as well. No apologies, no discount for the problem, nothing.
She did, however, point out the coffee and fresh muffins that were available......
I don't have a problem with people smoking. It is their own business. With that said, it seems this establishment can do a better job at keeping smokers separate from the non-smokers.
When smoke smell is so bad that their own employees are being affected by it, then there is a problem.
It is unfortunate, as this La Quinta seems to be very clean and inviting when you step in to the lobby.
On our next trip to Portland we will spend the extra money and stay elsewhere.
Time to toss the clothes I wore at the La Quinta into the washer. I can still smell the cigarette smoke....
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.