I have stayed at the Meadowmere with my husband and son two times, once in summer and once in winter. The first time we stayed at the Country Squire in summer----I was underwhelmed but just wanted a clean room in Ogunquit as we didn't plan to be in it much.... and that is essentially what I got. Clean room, but very dated and small and the beds were not very comfy. We were very cramped with the pack and play set up and I believe there was no closet. It is quite a hike to the beach too if you have a small child and all the stuff you know you need for a child! We went with friends and liked that there were tables outside that we could sit at and have some cocktails, etc. No balcony in the Country Squire part, just one long outside hallway with two seats outside the door to sit on. And yes, as one reviewer stated, the breakfast is nothing to write home about and there are no high chairs for your small ones.
We went again in December and tried them again, mainly because of the indoor pool and roman spa. This time we had an inside room which was admittedly larger, but again, the beds were not too comfy. This time we were very disappointed adn vowed never to come back though. The outdoor hot tub was open and I went in it, but when I got out, the decking was so slippery that I literally fell on my back when I got out! Another guest who witnessed my fall said that someone else had fallen earlier!!! That felt great let me tell you! So sleeping on the hard bed and then falling on my back---just great when you are trying to get away from it all!! I later hobbled into the Roman Spa inside thinking I could use the soak.....not warm enough first of all, but then as I sat there I noticed GROSS black stuff floating on the surface so I immediately got out. Really revolting. We were so frustrated with the place at this point that we asked if we could not stay our final night--we just wanted to go home! They said no, sorry, we could not get out of our reservation and would be charged. When we checked out the next morning, we told the hotel clerk we would not be back again, that we were very disappointed this time, and she said, "that's too bad." Great customer service. However, the OWNER was standing nearby apparently and was appalled, and said that if we had wanted to go home the day before, they should have let us and so he didn't charge us for the last night. He apologized for me falling and told my husband he is not going to open the outside hot tub anymore because too many people were falling! While I did appreciate him not charging us for the last night, I assume he is the one who puts these policies in place and is ultimately responsible for his poorly trained employees, who clearly have no clue how to provide good customer service.
Bottom line, there are better options closer to the beach with far better customer service. I can overlook a lot, but the lack of customer service put me over the edge the second time. We have stayed at the Anchorage a few times and like that much better. It has a huge outside pool area, with a grassy area, awesome kiddie pool and spa and a great bar/small restaurant with good food. Much more of a resort feel and very good customer service. It is also right on the ocean. yes, it costs a little more but I found out the hard way you get what you pay for!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
It is with our apologies to respond to your posting. We appreciate your business and thank you for trying our resort on your last stay - we are often noted as a favorite in Ogunquit for our many amenities, including our heated indoor pool, hot tubs and award-winning health club.
We understand that the safety of our guests is of utmost importance, especially in water areas. Our pools and hot tub areas display prominent signage cautioning our guests about wet surfaces and our outdoor hot tub features a special matted walkway in the off season to provide additional safety. Each water area is maintained daily and we encourage all of our guests to report amenity concerns to us promptly so that we may assist in returning the area to our standards.
While we regret that there were concerns during your stay, our hotel continues to receive numerous compliments on our customer service from our long standing customers.
Thank you for sharing your opinion and we hope you will try us again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.