My family and I (two adults, one 9 year old child) spent three nights in the Starboard room of the Mansell Cottage. While the views were lovely, the setting tranquil (when the ship yard closed down) and was one of the lower cost options available, it was still not enough for us to return, and here is why.
Service: Our hostess greeted us warmly and gave us a tour. Housekeeping, on the other hand, needed to be reminded twice that we were a party of 3 and therefore needed extra towels, more soap, more shampoo. The soap bars are so tiny that one person can easily use a bar a day. Also, the kitchen was not as fully stocked as claimed. Basics were missing so we had to go back a few times to the main house. Not a major issues but worth noting since they advertise a fully stocked kitchen (plates, utensils, cups, glasses etc.).
Breakfast: This is a very basic continental breakfast. If you'd like something more hearty then go into town.
Room: As we walked up the steps to our room, the first thing we saw was trash all along the fence bordering a private home - looked like used boat parts, bags, buoys, plastic buckets and paint materials. Not a good first impression.
The Starboard room is very small. This we knew. But the room was also very run down. This we did not expect. The bed is crammed into the corner of the room. This made it challenging to get to the closet and access my bag. The matress has seen better days - it was mushy as were the pillows. The sleep sofa matress was deplorable. It simply must be replaced. The spare blanket had rips. The walls are paper thin. Our neighbors loved a loud television, a loud radio and talking loudly. Yes, we could have said something but we didn't. And while that is not the Inn's fault it does go to the total room experience so be aware.
Bathroom: My husband and I are not large people - he's a 42R (5'10) and I am a size 6 (5'3). We both thought the shower stall was a tight fit. If you have any height, width or girth to you then you may not be able to turn in the shower. Also, the lip at the bottom of the shower does not hold the water in the shower stall so you get a puddle of water when you step out so you'll need an extra towel to soak it all up. There is barely space on the sink top for a toothbrush and toothpaste. The basin curves slightly so everything slips.
Miscellaneous: There are working offices below the cottage area. One afternoon we returned and the whole area smelled of paint. I have a sensitive nose, but the smell of freshly painted boat wafted through the entire cottage area so sitting on our deck was not an option.
Everyone has different tolerance levels. If you're not going to be in the room much (i.e. not tethered to a child's sleep schedule) then maybe the price will outweigh the issues I outlined for this room.Just keep it in mind when selecting a room.
With greater attention to detail, a good clean-up and some new furniture this place could offer a much better visitor experience.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We are very focused on communicating the unique qualities of our inn. Upon being welcomed we also make sure if you need anything to let us know. This does include an upgrade in accommodations based on availability. Every room, suite, & cottage is uniquely different from another. We would have happily put new pillows in your cottage suite, & provided any additional cooking/dining accessories, etc.
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As a lodging facility functioning without a restaurant we are focused on meeting the breakfast desires of our guests. We have also put out a breakfast consisting mainly of homemade breads, fresh fruit, hardboiled eggs, & more at no increased cost to our guests. Originally this breakfast was only open to those guests staying within the main house (those without a kitchen or kitchenette).
The Starboard cottage suite was built for a double bed. When updated this was upgraded to a queen bed, adding 6” in length & 6” in width. This space is designed for a couple (as are all but 2 of our units) but this one can accommodate a 3rd person if desired by the guests. The cottage suites are what I often refer to as “the best bang for your buck”. At $125/night (in season) or $95/night (off season) you receive a queen bed, livingroom/kitchenette, woodstove (with wood), tv, private full bath, & private deck (ocean & mountain view looking past the Hinckley boat company).
The shower curtain does need to remain inside the shower stall to prevent water from dripping out.
This is the first we have heard of a noise complaint. With the kitchenette & bathroom amenities sharing the wall that divides the two different cottage suites the design itself would not invite much if any neighboring inconveniences.
There are two family owned businesses on this property, the Moorings Inn, & Mansell Boat Co. We take pride in offering our guests a “Sleep & Sail experience”. Rarely is there any work on boats in the on season, as luck would have it there was some work being done on a small boat at that time. The boat company has also worked to further clean up any loose ends that may be visible.
I have communicated with housekeeping to make sure they are focused on the amount of guests in any one accommodation.
We do apologize for any dissatisfaction over your stay.
Please know that we are consistently improving & enhancing this property.
We take your review seriously and make improvements where best suited.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.