My wife & I had booked a room at the Days Inn, Kittery for the halfway point in our drive to northern Maine. Because we traveled with our two dogs we were careful to search for & secure pet friendly rooms more than a month prior to our departure date. I also took the precaution of calling the motel itself to confirm the reservation on the morning we left.
It was fine, I was told.
We had an unusually long & stressful drive to Kittery, arriving there shortly after 9:00 pm, at which point a young lady who seemed to fancy herself some kind of Treasury agent--taking moments to hold money over her head, inspecting it, or appearing to--informed me she had no pet friendly rooms available.
She summoned the general manger, Mr. Rohit Patel, who informed me the same. Days Inn, Kittery, they told me, only has three pet friendly rooms, & all were booked. When I asked if they knew of other nearby inns that might have appropriate rooms, the young woman shrugged, saying they'd been "getting calls" from other places to see if they had such rooms.
I took that as a no.
When I asked about a refund for the room that was already paid for Mr. Patel told me I'd have to go through the web site.
The hour was getting late, my wife & I had never been to this part of New England before. We had no idea what to do, & Mr. Patel, despite having taken my money, clearly had no desire to help. Meanwhile his assistant informed me that she didn't care for my attitude. She suggested calling the police, who did come, suggesting we drive back to New Hampshire, which is what we eventually did.
After the trip I contacted Priceline, through which I had booked the room, only to be told by their customer service that Mr. Patel's version of events was that he did have rooms for pets, but that I had refused to pay the extra pet fee. I've traveled with pets many times in the past, & I fully expect & am prepared to pay any fees inns might charge. No matter. Priceline CS told me, in light of this, there was nothing they could do. Mr. Patel still has my money.
I did try to contact him to ask why he told Priceline such a blatant lie, but he doesn't answer or come to the phone unless, apparently, the caller is someone he wants to talk to. I did speak to someone who claimed to be a "friend" of his who also worked at the motel. He confirmed that Days Inn, Kittery, has all of three pet friendly rooms. Yet it continues to advertise itself as a pet friendly destination.
Given that motel's already fearsomely bad reputation online, I can only conclude that Mr. Patel is desperate for every short term penny he can put his hands on & perhaps can't afford to take the long view that alienating potential customers & booking services such as Priceline might do more harm than the short term benefits of stealing from travelers brings him.
Of course, I really can't comment on the rooms because I never stayed there....
- Also Known As:
- Days Inn Kittery Hotel Kittery
- Days Inn Kittery Hotel
- Days Inn Kittery Maine
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