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“Nice Place for Families” 4 of 5 stars
Review of Sugarloaf Mountain Hotel

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Sugarloaf Mountain Hotel
3.5 of 5 Hotel   |   5092 Access Road, Carrabassett, Kingfield, ME 04947 (Formerly "Grand Summit Resort Hotel")   |  
Hotel amenities
Ranked #1 of 6 Hotels in Kingfield
Certificate of Excellence 2014
Annapolis, Maryland
Top Contributor
77 reviews 77 reviews
14 hotel reviews
Reviews in 33 cities Reviews in 33 cities
27 helpful votes 27 helpful votes
“Nice Place for Families”
4 of 5 stars Reviewed April 6, 2013

This was a comfortable hotel...not luxury, but very nice and clean. Breakfast was included and was very good -- many choices and a great omelet chef. Short walk to lifts. Lockers for skis and boards -- which were great. Everything was convenient and restaurants were good and reasonable. One problem: thermostat doesn't seem to work (in any room we were told). Front desk advised us to open all windows, turn off heat and turn on fan (provided). After 3 days it got to a reasonable temperature of 72 degrees at night (still a little warm for us). First night it was 80 (with heat off!!!). Obviously a problem, but they were helpful so no big deal.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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86 reviews from our community

Traveler rating
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    38
    13
    4
    1
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • French first
  • Any
English first
Moncton, Canada
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 2, 2013

the best skiing around at the mountain, and staying at the hotel makes things so convenient - just a short walk and you are on your skis and at the lift! the bed was very comfortable and the bedding was very nice. With the fridge, microwave, and sink, with all the other needs for a kitchen, we were set. taking home a pizza from the local "bag" pub and having our own refreshments in the fridge, we were set for the Apes ski. Staff are friendly and helpful and the buffet breakfast that was included our stay was impressive. ski lockers close at hand and parking close as well for guests. really, a great stay and we will be back!

Room Tip: choose mountain side, to see the hill in all its glory, but really how long will you be in the room...
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Maine
Senior Contributor
48 reviews 48 reviews
9 hotel reviews
Reviews in 25 cities Reviews in 25 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed March 17, 2013

The Hotel (as opposed to the Sugarloaf Inn which is down the hill and much older) is very nice. There are a few different type of rooms (two level suites, alcove rooms with one bed, and the typical hotel room with two queen beds). I traveled with my wife for a conference and have done so for each of the last three years. The Hotel rooms are reasonably updated and the beds are comfortable. There is a little kitchenette area with a microwave, dorm sized fridge, and small sink. No stove however. Also, I think this does not apply to the alcove rooms to make sure to check that out. The suites have a better equipped kitchen I believe. The WiFi reception is variable. We have had rooms with good reception and some with poor reception. The heat is mind boggling. They turn the heat up extremely high in the entire building. We turned the fan off that blows the heat and opened the windows and could only get it down to 65 degrees at night. This year was more enjoyable because we brought a humidifier. The air is incredibly dry due to the forced hot air. The desk provides typical hotel services, eg, calling the shuttle, selling lift tickets, etc. We found the staff to be universally friendly. They will store your bags if you arrive before check in (4pm) and after check out (11am) so you can ski both of those days.

The biggest plus is the location right at the bottom of the mountain. The price during the conference is reasonable given the proximity to the skiing and the fact that the conference is in the hotel. However, I find the rates to be very poor value at usual winter rates. There are many access lifts that serve people who stay at the Inn and the surrounding condos, which may be of better value.

The hot tubs are in the health club. In stark contrast to many hotel hot tubs, this hotel has them inside -- no view except the parking lot and fitness club. The club has a few treadmills and some free weights.

The revamped restaurant "45 North" has the same nice bar as the old restaurant though the couches around the fire were removed sadly. The prices on the menu are so high we elected to eat elsewhere (The Rack and The Shipyard Brew Haus at The Sugarloaf Inn are excellent pub food with some higher end options).

Overall, our four nights were amazing although the hotel provides little more than location and a clean bed.

Room Tip: The rooms vary widely (suite, double, alcove) as does the kitchenette set up so just confirm what am...
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  • Stayed March 2013, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maine
Top Contributor
60 reviews 60 reviews
18 hotel reviews
Reviews in 32 cities Reviews in 32 cities
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed March 14, 2013

Sugarloaf skiing is some of the best in the East. We usually stay with friends which requires a shuttle and/or significant walk to the lift area. The Sugarloaf Mountain Hotel is right at the base. Close parking and complimentary ski lockers make the stay very convenient. The room we had was spacious, clean and comfortable although the bed was not as comfortable as many hotels.

The room was pretty hot and the A/C was off for the winter months and thermostat would;t set below 70 which kept the room temp at 75F. So we just opened a window and let the 10F air come in.

The weekend breakfast buffet was $17pp so we ate across from the hotel at D'Ellies for about $15 for both of us. We ate at the new restaurant in the hotel, "45", which we found a bit overpriced for the quality.

Overall a pleasant stay and staff were courteous and helpful

  • Stayed March 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 of 5 stars Reviewed March 4, 2013 via mobile

Wonderful location. Wifi reception in the hotel rooms are not good. Good services and friendly front desk. You can purchase lift tickets at the lobby desk. Short walking distance to the first lift. Many shops, bars and restaurants within walking distance.

  • Stayed February 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rumford, Maine
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed February 28, 2013

In September 2012 I stayed at the hotel for a little weekend getaway. I was excited because many of my friends said it was a beautiful hotel. Well I am sad to say it is very rundown and the room we had was horrible! The closet in the room had a hole in the wall....not a small one...but a BIG one. They had only one hot tub working and to make matters worse we had no hot water Saturday night or Sunday morning! When you book a room it should be clean & safe. ! Hot water should be a must....not cold! Plus if they list such wonderful amenities they should working and available to you. I did email the Sugarloaf Mountain Hotel in October 2012 and express my concerns but they never responded. This is more of a issue because they chose to ignore the concerns I had. I did praise the staff up - down - left - right because I believe giving praise where it is deserved. I also believe in customer service but as you can see Sugarloaf Mountain Resort doesn't feel the same!

  • Stayed September 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 25, 2013

We have been coming to Sugarloaf for 24 years, and have stayed in many of the condo clusters, the Sugarloaf Inn, and the Sugarloaf Mountain Hotel. We find that the hotel can't be beat for a short stay for its location, comfort, and extras. A great buffet breakfast, access to the base area restaurants, and a quick walk to the lifts make it a no brainer for a "park the car until you check out" stay. The front desk staff is always polite and very helpful. Breakfast is quick and convenient, even on a vacation week, and offers a great variety of food to choose from. Rooms are very comfortable and clean and have fridges and in some cases even a stove if you want that.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sugarloaf Mountain Hotel

Address: 5092 Access Road, Carrabassett, Kingfield, ME 04947 (Formerly "Grand Summit Resort Hotel")
Location: United States > Maine > Kingfield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Suites Swimming Pool
Hotel Style:
Ranked #1 of 6 Hotels in Kingfield
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sugarloaf Mountain Hotel 3.5*
Number of rooms: 119
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Also Known As:
Sugarloaf Mountain Kingfield
Sugarloaf Mountain Hotel Maine/Kingfield

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