My Wife and I have spent many weekends travelling and staying at nice Inns and B&B's throughout New England. We always throughly research the properties and utilize websites like Trip Advisor and are usually rewarded handsomely!!!!
We selected the Harbor Inn to celebrate our 5th Wedding Anniversary..you see 5 years ago we celebrated our Kennebunkport, ME. Availability was difficult this weekend due to the popularity of Fall Foliage viewing. Many of the Inns and B&B's were either booked or required a 2-3 night minimum stay. We found the Harbor Inn through Trip Advisor and other websites. We visited the Harbor Inn website and picked out a few room options and made the call. Perfect! They had availability ofr Saturday and they even had our 1st choice of room (room #3). We thought we were on our way for a great 5 year anniersary!
Here is where the fun starts... When we arrived, the owner, Kathy, gave us the key to our room and showed us around the Harbor Inn. It took us a minute, but we finally noticed that this isn't the room we requested...it turned out that we were being moved to Room #4. We questioned Kathy about this and she very nicely replied that there were bathroom issues with Room #3 and that this room was the only one available with a shower. Seemed like an honest reason why not to put a guest in a room...right?
To our surprise and disgust we found out that Room #3 was occupied by another guest!!!! We questioned Kathy the morning of our departure about the bathroom issues and she continued along with her lie. As she quickly showed us the door, we confronted Kathy telling her that the we knew the Room we booked was being occupied by another guest. She quickly backpeddled and said that she had given the room to an elderly guest....WHAT? What did that have to do with anything? I don't think elderly people have to go to the bathroom and more or less than we do!!!!!
This was quite a disappointing experience. We specifically request a room and the room number is clearly stated on our receipt.... How can the owner give it away to another guest without our conscent and without even offering anything for our inconvenience?
On another note...pictures can be deceiving.. The bed in room #4 is not an antique canopy bed. Our bed was thrown together pieces found at a tag sale...and the canopy was screwed togther 1x1's! The bed was rock hard and very very creaky! We felt like it was going to fall apart at any minute.
We love going to Kennebunkport.....but we will NEVER EVER STAY AT THE HARBOR INN AGAIN! We would not recommend this place to our worts enemy!
- Also Known As:
- Harbor Inn Kennebunkport, Maine