We were in Kennebunkport in October 2012 to attend our good friends' wedding. As it was after Columbus Day weekend, many attractions in Kennebunk were closed so plan your trip accordingly!
What We Loved:
Beauty of Hotel
Helpfullness of the Front Desk
What We Disliked:
Check In at 4pm
Lack of Service Staff Attending to Cleaning Rooms
As for the hotel though, it's a gorgeous New England style historical hotel right on Ocean Ave with perfect views of the rock jetties and ocean sunsets. We loved this aspect. I was shocked when I called to see if we could get an early check in that the actual check in time isn't until 4pm. This seems rather late compared to most hotels considering their check-out time is early at 10am.
We immediately got checked in though and headed to our room to which we found that our bathroom door didn't close. This is not something we were ok with. We called to have someone take a look. Ten minutes later, we were immediately alerted to the thin walls as we heard a young child stomp up and down the stairs for about 15 minutes. I immediately went downstairs to ask for a new room as there was no way we were going to be able to sleep in the room at all that weekend.
The staff was very pleasant and were willing to change our room with no questions asked. They showed me a new room in the North Wing and it was better, the bathroom door closed, and we had a partial view of the ocean. We accepted it.
Unfortunately though, we heard noise all night- even snoring from the next room! Anytime someone was walking in the hall we heard that as well. I realize that this is the price you pay for staying in old hotels but we wouldn't recommend it.
Lastly, Saturday morning we lazily laid around the room, leaving at 1pm. We put out the service notice on the door, and coming back at 5:30pm our room was still not clean. We called asking or new towels and they brought them promptly but no action was taken to clean our room while we were out from 7pm-12pm.
Our stay also included a breakfast buffet with a la carte add ons- I liked that they were offering lobster Benedict.
All in all, if you're looking to get lots of rest I wouldn't recommend this hotel- especially not in the peak of summer when there are lots of families.
Stop by the hotel for a late afternoon cocktail, grab a cocktail, and watch the sunset.