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“Avoid This Place. Don't Stay Here.” 1 of 5 stars
Review of Franciscan Guest House

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Franciscan Guest House
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26 Beach Ave, Kennebunk, Kennebunks, ME 04043   |  
Hotel amenities
Ranked #6 of 7 Hotels in Kennebunk
Milford, Massachusetts
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
“Avoid This Place. Don't Stay Here.”
1 of 5 stars Reviewed May 15, 2013

My experience here was horrible from start to finish. When I arrived, they informed that I was incorrectly booked into a room that was unavailable. They said I'd have to look at some other rooms and decide which one that I wanted. They handed me a bunch of keys and sent me to wander around on my own, trying to find these rooms with no idea where to go. Finally, the one really friendly staff person I met did help me out and actually took me to the rooms to see them. One of them was dirty and not made up at all, which he apologized for. The other two rooms were equally unimpressive, drab, dumpy and not particularly appealing. I went ahead and took the one that seemed like the lesser of two evils.
During my first night, I found the bed to be extremely uncomfortable, so much so that it was very difficult to sleep. Not helped by the really uncomfortable pillows. Then there was the room itself. There is no way anyone could ever describe the room as cozy or comfortable. It's stark, spartan, dull, dumpy and drab. The decor is nonexistent. it's basically like a dormitory room. Breakfast the next morning was not much to speak of, just a basic continental breakfast just like at any other hotel. When I got back to the hotel in the afternoon and was cleaning up (there is no daily maid service at all), I discovered a bed bug trap under the bed. Just like a previous reviewer mentioned that he/she also found. And even better, there was a dead bed bug in the trap. Where there is one, there are many more. I wen to the office and asked if I was going to have to pay for the second night since it was already late in the evening. As I expected, I was going to have to pay for the room whether I stayed or not. I did not bother mentioning the bed bug because the staff was so rude and uninterested in what I was saying that I didn't bother wasting my time. They treated me like a dumb kid who didn't have anything important to say (yes, I look young but I am no kid). After that, I went back to my room and the Wi-Fi had completely stopped working, which was the last sign that it was time to go. Even though I paid for the second night, I did not stay there.
And that's maybe the most important thing. The place is VERY overpriced for what it is. It's so old and rundown and dumpy that there's no way it should cost what it does. You get nothing for your money except for bed bug traps and uncomfortable beds. I didn't even care about paying for a night somewhere else, I just had to get out of a place that made me feel uncomfortable and unwanted as a guest from start to end.

Room Tip: All of the rooms I saw were equally dull, drab and dumpy.
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  • Stayed May 2013, traveled solo
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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91 reviews from our community

Traveler rating
    22
    39
    12
    8
    10
See reviews for
27
28
11
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
An American living in Northwest England
Top Contributor
132 reviews 132 reviews
33 hotel reviews
Reviews in 66 cities Reviews in 66 cities
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed January 13, 2013

I stayed, with a group, for four days here, and found it great. As described in other reviews, the rooms are good sized, and while the furniture was not modern (ie, old style maple dressers and desks), the beds were very comfortable, the bathrooms were clean and modern (great showers with spa-style water pressure, very nice!) and the linens etc. were fine. All very clean, and in Jan. the heater in the room worked just fine.
It was a short walk into Kennebunkport Village, saving the parking hassles, and even with snow, the grounds were lovely, and plenty of the walkways had been well-cleared. It must be wonderful in other seasons. The breakfasts were excellent, too, with a choice of either full or continental choices.

Very good WiFi throughout the building, nice TVs and mini-fridges in rooms, coffee and tea fixings available all day, and two computers for guests to use.

I was here with a group, and the staff was helpful and accommodating, very friendly about any soecial arrangements, and the large meeting/working room we were in was just right. Good lighting, chairs, and very good meals. I think usually they may not serve lunches or dinners, except for groups, but they did great meal service.

I did ask about the review titled "Do Not Stay Here" and found out that there were preventative bedbug measures taken, since they can't control what comes into the Guest House, but I felt very confident that this was not an issue, and that the management had responded to that writer to her satisfaction, so don't be put off by that comment.

If you want a very pleasant stay in a clean and, though not fancy, comfortable and functional room, staffed by friendly people, this is an excellent choice. I will be recommending it to my family as a great place for a very reasonable cost, in an area of very high-priced other choices.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lebanon, New Hampshire
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed December 13, 2012

The two positive comments are the location is great, near the beach and town, and our bathroom was updated and appeared to be clean.

The overall condition of the room was startlingly old and rundown which made it difficult to determine how clean it was. Surfaces were dust free however.

Just before going to bed, my husband discovered bedbug traps underneath the beds. The mattresses and box springs also have protective coverings. The question is whether or not there has been a recent bed bug outbreak or are these just precautionary measures. Also, when was the last time the facility had a pest control professional evaluate for bedbugs.

When we were leaving the next morning the staff did not have the answers and suggested I telephone Mike, the General Manager. I have done this 4 times and have yet to hear back. If I had heard back and received satisfactory answers, I would not be writing such a negative review.

The only option we had was assume there has been a bedbug problem and to take the necessary precautions when we returned home. Our daughter may not visit at Christmas due to this issue.

Again, if Mike had returned my telephone calls and was honest (?) some our effort and expense may have been avoided. Of course there were things we needed to do immediately upon returning home to lower risk.

I would never stay at this place again. Other than the possible bedbug issue, the place is extremely over priced for the condition of the rooms. Had we known this we would have stayed elsewhere.

The Chamber of Commerce should have never recommend this hotel.

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kent, Washington
Top Contributor
68 reviews 68 reviews
32 hotel reviews
Reviews in 41 cities Reviews in 41 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed October 18, 2012

We booked in here for one night as we drove through Maine. Sitting on the edge of the monastery, this is a lovely setting. Our room was clean and comfortable. The continental breakfast was abundant; my husband who is a celiac paid a small additional amount to have the hot breakfast options which provided him with much more than just various breads and cereals. Our one complaint would be that some of the other guests in our house were quite noisy; I kept thinking I should just get up and ask them to pipe down a bit, but just as I was getting ready to do so, they would drop their voices. But before long, they were loudly enjoying themselves again.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kearny, New Jersey
Top Contributor
104 reviews 104 reviews
12 hotel reviews
Reviews in 53 cities Reviews in 53 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed October 4, 2012

My wife and l were skeptical about staying here but, thought we'd try it anyway. Well we were very pleased! The rooms are spartan but, very clean and well maintained. There is even a continental breakfast included in the room charge or you can add hot foods (eggs, etc) for $3 per person. We were there just as autumn began and the leaves were beautiful. The grounds are covered with trees and religious shrines. There's even a pool but, it was too cool for that while we were there. It was quiet and the check-in staff were very pleasant. We'd go back!

Room Tip: There are several buildings to choose from, the main building affords the best views of the estate.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 24, 2012

The peace & quiet of this place is astounding. Easy walk into town. Accommodations not fancy, but clean. Very nice people. Breakfast was fabulous! Everything home made including the donut holes, cheese, & at least 20 different breads & pastries. Great coffee.

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Troy, New York
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 31, 2012

We rented the second floor 3 bedroom suite (Kretinga) for three nights which comfortably accommodated all seven of us including our five children. We found the space to be clean, quiet and spartan, with a spiritual identity all its own. Authentic home made Lithuanian baked goods and hot breakfast served buffet style were the stellar attraction of every morning, a great value for large families. Sandy was our morning hostess, who along with a busy kitchen staff, including a Vilnius Lithuanian baker extraordinaire (forgive me, I cannot recall your name, but you are a Saint of a Baker!) made for a warm, hospitable visit! You couldn't ask for nicer people. The grounds were beautiful and well kept, each morning included a leisurely walk and morning Mass celebrated by the Franciscan Friars. Having returned home feeling revived, refreshed and spiritually inspired by this special place and very special people, we are already planning our next visit. Five stars for families on a budget who value and enjoy the beach and faith in one vacation. A small slice of Heaven!

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Franciscan Guest House

Address: 26 Beach Ave, Kennebunk, Kennebunks, ME 04043
Location: United States > Maine > Kennebunks > Kennebunk
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Swimming Pool
Hotel Style:
Ranked #6 of 7 Hotels in Kennebunk
Price Range (Based on Average Rates): $
Number of rooms: 65
Official Description (provided by the hotel):
An affordable, comfortable and clean option for the Kennebunk/Kennebunkport area. Simple, dated, plain rooms but a beautiful location next to St. Anthony's Monastery Estate, only 15 minutes to the beach by foot or drive in two and use the parking permit you get with your room. Full continental buffet; outdoor refreshing saltwater pool, free parking, A/C in every room, refrigerators now in most rooms at no additional charge. Supper available in peak season. ... more   less 
Also Known As:
Franciscan Guest House Hotel Kennebunk
Franciscan Hotel Kennebunk
Franciscan Guest House Kennebunk, Maine

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