First, Idlease & Shorelands Guest Resort is misleading Interval International members by providing a false advertisement on Entertainment magazine. Second, the employees of Idlease & Shorelands Guest Resort are not representatives of the company because the owner of the resort refused to be accountable for what the employees say to its customers.
I called the company on the morning of 6/8/06 and reserved a double-beds room, checking in on Aug 5th and checking out on Aug 9th, with one of the company employees with a nightly rate of $90.00. I gave my American Express card number and security code for the company to charge one day rate, $90.00, on the card to reserve the room. I got a call back on that day afternoon from the company saying they need to raise the nightly rate by $14.00 because no discount rate is applied in August/peak season. The company advertises discounted rate of up to 50% on Entertainment magazine for the international Interval members. The ad reads as "Valid for any room or suite. Very limited availability July 4 weekend-Labor Day weekend" However, there's no mention about no discount rate apply in August. Anyhow, I asked the employee, who called me to notify of the nightly rate changing to $104.00 from $90.00 that if I was to cancel the reservation on 6/9/06, if I could do that without any penalty. She said, yes. Next day morning, June 9th, I called and cancelled the reservation with the owner, Sonya. She told me that she had a note form the employee that I might be calling to cancel the reservation. I asked for a cancellation confirmation, the owner told me that they do not issue one. They'll just put my money back to my Amex card. On June 16th, I realized that the company gave only $79.00 back to my card. I called the company to find out why there's a shortage of $25.00. The owner says that they kept the book keeping fee of $25.00. The owner was very inconsiderate and rude. She refused to give the book keeping fee back to me. She told me SHE WILL SUE ME IF I KEEP CALLING HER FOR MY MONEY BACK. The company has a responsibility to be accountable for what the company employees say to its customers, but they refused to be accountable. Also, they should correct the company's advertisement on Entertainment magazine to include August as no discount rate applied month.
- Official Description (provided by the hotel):
- A typical southern Maine Cottage Complex, providing casual country comfort, close to a beautiful beach. We are upgrading several of our cottages each year, so please ask when making reservations. Our 'standard' cottage rooms come with double murphy beds. Queen and King beds in upgraded units. Newest units are cottage condos. Wireless internet throughout. ... more less
- Reservation Options:
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- Also Known As:
- Shorelands Guest Resort Kennebunk, Maine