We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Girls Annual Getaway....warm & cozy....” 4 of 5 stars
Review of Comfort Suites

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Comfort Suites to your Saves list
Comfort Suites
2.5 of 5 Hotel   |   500 US Route 1, Freeport, ME 04032   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Choice Privileges Points
Ranked #8 of 11 Hotels in Freeport
Willington, Connecticut
Senior Contributor
41 reviews 41 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
“Girls Annual Getaway....warm & cozy....”
4 of 5 stars Reviewed December 7, 2012

Agreed is the warm, just enough pressure showers! We come to unwind, let go & shop. No problem with the heat - plenty warm. Hot tub had to been recently treated, as we turned it on, the vapors of humidity over-powered my breathing a bit. Overall, nice jets & heat for the aching muscles.Quiet continental breakfast, with the tv down low in the common room, very nice.Customer Service Reps onboard at all times, housekeeping was pleasant. You need it or want it, they will help you out.

Room Tip: We had the base floor rooms at end of hall, they were fine. Accessible especially since we had one w...
See more room tips
  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

200 reviews from our community

Traveler rating
    73
    66
    26
    18
    17
See reviews for
60
69
11
13
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
NewBrunswick
Senior Contributor
26 reviews 26 reviews
23 hotel reviews
Reviews in 12 cities Reviews in 12 cities
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed November 27, 2012

We stayed at the Comfort Suites in Freeport with friends while on a shopping trip to the area at a rate of $100/night which we booked through Expedia.

This is the fifth hotel (Hilton, Best Western, Maine Idyll Court, The Village Inn) we’ve stayed at during our frequent visits to Freeport and I would say it’s my least favorite.

Here’s why:

-The rooms are in need of updating (especially bathrooms);
-the staff would benefit from customer service training. They were not rude necessarily, just indifferent. I emailed the hotel at the address provided on their website several times before we left and never received a response. When we booked with Expedia I requested a room on the Route 1 side as opposed to the highway side. Upon check-in I was told that this request couldn’t be granted because the hotel was at capacity. Fair enough- until our friends who checked in behind us and had not specified where they’d like their room, got a room facing Route 1. I would say the front desk worker just didn’t want to be bothered to switch the room we’d been assigned;
-rooms facing the highway are very loud. We turned on the fan to try and drown out some of the noise but it was still noisy; and
-the location is not great (not walking distance to the heart of the shopping district).

While it wasn’t a terrible hotel, basically I was left with the impression that Comfort Suites didn’t care whether I stayed there again or not-so I won’t be.

On the plus side, we ate at some wonderful restaurants while in Freeport: China Rose, The Lobster Cooker and The Freeport Seafood Company. Also, Bob’s Clam Hut in Kittery is excellent!

Happy travels!

Room Tip: Ask for a room on the Route 1 side (call; they don't answer their email).
See more room tips
  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fredericton
Top Contributor
73 reviews 73 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed November 11, 2012

Very impressed with the rooms. Check In went smooth. At the time the hot tub wasn't working or not operational for guests. The pool looked nice, although we never used it.

Hotel seemed quiet (noise wise) for the two nights we were there. They had a great continental breakfast. Great way to start the morning. Staff were very friendly. After talking with them, they saved us a 30 min drive by letting us know that a store we were looking for was almost around the corner rather than driving where we had planned.

Rooms were clean, sheets were clean and the shower worked great. We had adjoining rooms with family that we were with.

Overall, we would stay there again in a minute. Nice Hotel and price perfectly.

Room Tip: Second floor rooms were very nice.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halifax, Canada
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 16, 2012

We upgraded to the King room w/ 2 flatscreens ... it was only $123 (CAA discount) what a deal! We stayed an extra night...The free breakfast buffet included a choice of dark roast coffee and real bacon... YUMMM...and the parking lot was spacious so you did't have to worry about your car getting beat up. Staff was very friendly and accomodating I believe the franchise owner was even helping out. I will be staying there again when visiting Freeport! Bed was very comfortable! It's not the Hilton but it was only $123!!! and a free breakfast...

Room Tip: Top floor king size bed with extra sofa additional room to stretch out is nice. Don't use the wa...
See more room tips
  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Top Contributor
195 reviews 195 reviews
45 hotel reviews
Reviews in 58 cities Reviews in 58 cities
75 helpful votes 75 helpful votes
1 of 5 stars Reviewed October 2, 2012

I recently stayed at this hotel after reading several reviews which were very positive. Upon arrival I was greeted with a sign that stated hot tub is not working. As I began the check in process I told the desk clerk I would like to change from staying 2 nights to only 1 night given the hot tub was not working plus I did not realize how far away their hotel was from the Portland Jetport. We had a 6:45 AM flight Monday therefore a hotel closer than 20 miles would be desirable. The desk clerk immediately responds you are beyond your cancellation policy for tomorrow night therefore you MUST pay for both nights whether you stay or not. I again explained the fact they did not have a working hot tub and she again shouted back in a stern tone its policy and you must pay for 2 nights regardless. After checking into my room I then called choice hotels customer service of which they were no help saying I should have read the hotel policy when I booked the room.

I again went back to the front desk very calmly and asked can I please speak with a manager to discuss my dissatisfaction. The person who stated she was the front desk manager/assistant to the general manager barked at me saying policy is I should have cancelled by 3 PM on the day of check in to avoid charges for the 2nd night. Please keep in mind this was at 5 PM only 2 hours past what she stated was policy.

In addition to the most rude customer service I have ever gotten at any hotel, I was greeted by a bathroom that had torn wall covering. The room smelled like someone had eaten curry in the room for several days and then to top everything off they had ESPN listed at channel 32 yet when you put the TV on channel 32 it was an informercial for american express. When I called back to the front desk they kept telling me ESPN is on channel 32.

I honestly would not recommend this hotel to anyone looking to stay within 200 miles of freeport. You would be much better off to stay 100 miles away at another hotel than to experience the nightmare that myself, family and friends did at this hotel. In my 20 plus years of business or pleasure travel I have never been treated more rudely by any hotel anywhere in the world.

Room Tip: There are no good rooms to be had at this hotel given the rude customer service
See more room tips
  • Stayed September 2012, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Jolla, CA
Senior Contributor
44 reviews 44 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 28, 2012

Driving down to Manchester from Camden we stayed here one night to hit LL Bean Factory Stores and the other factory outlets. Quite a town shopping area. The hotel was less than a mile from the main outlets. Very large, spacious room compared to our B&B in Camden. No problems checking in, staff very friendly and helpful. Breakfast the next morning was great, lots of options. Enjoyed our stay.

Stayed September 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Louis, MO
Top Contributor
142 reviews 142 reviews
59 hotel reviews
Reviews in 102 cities Reviews in 102 cities
205 helpful votes 205 helpful votes
5 of 5 stars Reviewed September 24, 2012

We were here for one night in order to do the LL Bean shopping thing. I wanted to book a room downtown within walking distance, as most people would first prefer I guess. But when I saw the downtown hotel prices for that privilege, I looked elsewhere and found this Comfort Inn for about 60% of the downtown prices.

Glad we stayed here -- nice clean modern facility with everything you need, including a good breakfast in the AM. And it's all of about 3 minutes to drive up to LL Bean, which has lots of free parking. So this was a no brainer as to where to stay.

Read the other good reviews down below for more details. I would go back here again if we returned to Freeport.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Comfort Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Comfort Suites

Address: 500 US Route 1, Freeport, ME 04032
Phone Number:
Location: United States > Maine > Freeport
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 11 Hotels in Freeport
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 78
Official Description (provided by the hotel):
Newly renovated Comfort Suites. Freeport's only all-suite hotel. Large king, double queen and luxury suites. Indoor heated pool and hot tub, 100% smoke-free, free wireless, flat screen HDTVs. Located off exit 20, at the gateway to downtown Freeport. Free parking. Two meeting rooms. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Hotels.com, Choice Hotels, Expedia, Cheap Tickets, Priceline, TripOnline SA, Odigeo and Tingo so you can book your Comfort Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Hotel Freeport
Comfort Suites Freeport, Maine
Freeport Comfort Suites

Owners: What's your side of the story?

If you own or manage Comfort Suites, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.