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“It was ok” 3 of 5 stars
Review of Hilton Garden Inn Freeport Downtown

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Hilton Garden Inn Freeport Downtown
3.0 of 5 Hotel   |   5 Park Street, Freeport, ME 04032   |  
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Ranked #2 of 11 Hotels in Freeport
GreenLeadersBronze level
El Segundo
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
23 helpful votes 23 helpful votes
“It was ok”
3 of 5 stars Reviewed June 10, 2012

We checked in (unmemorable, staff robotic, nothing else) and walked down the hall to our room on the 1st floor, the smell of chlorine filled the air. The room appeared to be overall clean and very spacious. We spent the afternoon shopping and were looking forward to relaxing in the spa. However, we walked down the hall, opened the door and the smell from the pool area was unbearable. Once back in our room we slept very comfortably (sleep system beds). Side note: our room did not have a view...well it did, of rail road tacks!!

  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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551 reviews from our community

Traveler rating
    314
    186
    38
    10
    3
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (82)
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English first
Oklahoma City, Oklahoma
1 review
5 of 5 stars Reviewed May 30, 2012

This hotel had been recommended to us by friends and co-workers who vacation in Maine so we didn't even consider anyplace else when we planned our trip to Maine. Our stay was perfect! The Front Desk agents who greeted us at check in could not have been nicer and they set the tone for the whole stay. The housekeepers and everyone in the restaurant and bar were just as friendly. Just 2 blocks from all the shops and LLBean. The rooms were clean and inviting and very charming. The patio was a really nice place to relax after shopping. Tables and chairs and even a fire pit circled by comfy chairs which was very inviting as the night was a bit cool. We extended our stay a day as we liked the hotel so much. And have already booked a return visit.

Room Tip: We found the suites to be spacious and quiet and definitely worth the extra money.
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  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cornwall, Canada
Top Contributor
167 reviews 167 reviews
21 hotel reviews
Reviews in 64 cities Reviews in 64 cities
93 helpful votes 93 helpful votes
3 of 5 stars Reviewed May 25, 2012

We had booked a room for three nights well in advance of our arrival and asked that it be on an upper floor facing the front with a view of the parking lot area (I like to be able to see my car).

On arrival we were treated well by the girl at the front desk and given the key to our room which we went to look at. The room itself appeared clean but it wasn't what I would have expected from a Hilton Hotel, sort of drab and 'ordinary' like one we could have stayed in at a lesser hotel or motel for a cheaper rate. The room did face the front but all I could see out the window were the shingles on the roof which is over the front entrance, one employee mentioned that there were two rooms that had less than a stellar view and of course we were put in one of them. I went back to the front desk to complain and was assigned another room which looked out onto a side street with a view of the houses across the road which were fairly close .

We ended up staying that night but cancelled the other two and went to a another hotel for the remainder which had nicer rooms, the view of the front parking lot, which I always specify when booking a room, and a better rate.

Too bad the rooms look dated because the outside appeared to be well kept and the lobby was nice also.

  • Stayed May 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Bedford
Top Contributor
57 reviews 57 reviews
3 hotel reviews
Reviews in 36 cities Reviews in 36 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 24, 2012 via mobile

We travel extensively throughout Newengland; this hotel is an absolute favorite. The management and staff are friendly, helpful and professional. Whenever possible we try to stay in hotels managed by this company.

  • Stayed March 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hagerstown, MD
Top Contributor
79 reviews 79 reviews
11 hotel reviews
Reviews in 29 cities Reviews in 29 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed May 21, 2012

Was just there this past weekend, for one night. Close to LL Bean and all the other outlet shops. Off the main drag, so very quiet. I just wish the pool and spa were open later than 10 PM, esp. on a weekend night. Midnight would have been better. The other thing is, you have to pay $9.95 for breakfast, which we did not do. In a high end hotel, esp. when you are a member of the Gold Club, breakfast should be free.

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Lititz, Pennsylvania
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed May 20, 2012

My husband & I have stayed here several times & we've had a great experience each and every time! Centrally located within walking distance to Freeport's Main Street. Always consistent, never disappoints! And the beds & pillows are ULTRA COMFORTABLE! We will definitely be back!

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newport, Rhode Island
Top Contributor
115 reviews 115 reviews
9 hotel reviews
Reviews in 21 cities Reviews in 21 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed May 14, 2012

stayed one night and was amazed how close to everthing it was. bed and baths were spotless. pool area was nice. the best thing is it is a short walk to all the shops and restaurants. i'd come back again without hesitation.

  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Freeport Downtown

Address: 5 Park Street, Freeport, ME 04032
Phone Number:
Location: United States > Maine > Freeport
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Freeport
#1 Green Hotel in Freeport
#1 Romantic Hotel in Freeport
#2 Family Hotel in Freeport
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Freeport Downtown 3*
Number of rooms: 99
Official Description (provided by the hotel):
Park once, walk everywhere! Discover the Hilton Garden Inn nestled in the heart of Freeport village just two blocks down the hill from L.L.Bean®. Shop ‘til you drop at over 150 up-scale outlets and restaurants, most within walking distance. Unwind with a dip in the pool or hot tub. Enjoy a cocktail in our Pavilion Lounge then sit down to a scrumptious meal prepared by one of our talented chefs in the Great American Grill. ... more   less 
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Also Known As:
Hilton Garden Inn Freeport Downtown Hotel Freeport
Hilton Freeport
Hilton Garden Inn Freeport Downtown Maine

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