Rooms were clean, swimming pool was OK. Staff is another issue, and customer service was not what we have been used to from various chains around the world.
The day we left (stayed for 3 nights), we accidentally had left two small bags (snack-food, and Cameras). Realized after a 1/2 hour drive away, and called the hotel if someone could check and call back. No response, until we drove back, and then only when we asked the front desk, they sent someone to look. The housekeeping apparently had cleaned the room, left the food bag in the room, and the camera bag was taken away from the room. We were interrogated about a few hangers missing, and whether we had any knowledge of it, before giving the camera bag. It was bizarre scene in front of my kids, as if we landed on a different planet. We always stay in a hotel after checking the customer's feedback, and this was the first time someone had questioned us. The staff in breakfast area was more interested to pass out breath mint in order to get good feedback on them to qualify for a trip the hotel was offering to their best rated staff. Beyond that, I do not see any harm staying there, if you need a chain hotel to stay for the night. Would I stay there again?- A big NO-- I felt some racial bias, and therefore will feel less welcomed there, if we ever visit Maine. Check out the other hotels in Ellsworth as well .
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- Also Known As:
- Hampton Inn Ellsworth / Bar Harbor Hotel Ellsworth
- Hampton Inn Ellsworth / Bar Harbor Maine