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“Terrible service from beginning to end” 1 of 5 stars
Review of Chebeague Island Inn

Chebeague Island Inn
61 South Road, Chebeague Island, ME 04017
207-846-5155
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Price range: $30 - $30
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Restaurant details
Dining options: Breakfast/Brunch, Reservations
Dining style: Casual Elegant
Transit: Capt. Gene Willard operates a water taxi from Commercial Street in Portland. Casco Bay Ferry Lines departs from Commercial Street in Portland. Chebeague Transportation Company departs from Cousins Island in Yarmouth.
portland, Maine
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Terrible service from beginning to end”
1 of 5 stars Reviewed August 11, 2012 via mobile

Arrived by private boat and waited only short while for launch to pick us up and deliver us to dock. In spite of reservation had to wait over 40 minutes to be seated. Food was just ok. Returning to dock for ride back to boat the launch and driver where no where to be found. Phone calls to the Inn where of no help although at least this time the calls were answered. Earlier calls to inquire about reservations and how launch service worked were not picked up and messages not returned. Launch finally showed up and we were squeezed into small inflatable along with another waiting restaurant patron for return to our boats. Restaurant staff explained delay in seating as due to some one calling in sick. In future will look elsewhere for lunch.

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19 reviews from our community

Visitor rating
    5
    4
    5
    2
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Portland, Maine
Top Contributor
213 reviews 213 reviews
172 restaurant reviews
Reviews in 43 cities Reviews in 43 cities
87 helpful votes 87 helpful votes
“Nice Island Getaway - But Not Far Away”
3 of 5 stars Reviewed July 14, 2012

This dining experience ended our day of peddle-biking around Chebeague Island. One can take the 90-minute public ferry ride from Portland to Chebeague's south side, then make your way to the north side of Chebeague. Or one can take a 15-minute ferry ride from Little John Island in Yarmouth. If the Inn is expecting you, they will come pick you up and return you back, upon request.

Chebeague Island is approximately 3 miles long by 1 mile wide. It seceded from the town of Cumberland in 2007. There is no town center, and businesses/services are spread throughout the island, which has about 300 year-round residents. Among the usual essential services (P.O., town hall, library) etc... there's a community hall, recreation center, General Store and a few small eateries/shops scattered about. We especially liked the concept of "The Bicycle Man" where you can rent a bike for no charge, on an honor system. How trusting and how good to see such an arrangement. We might have availed ourselves to it had we not had our own bicycles, and if the rental shop were near the Portland ferry stop.... but its 2 miles north on the South Road- hardly convenient for us. We were glad we had our bicycles, making travel faster and easier than if we'd been hiking. Some roads are packed dirt. Paved roads are in poor condition. Cars, golf-carts and other motorized and non-motorized vehicles (as well as pedestrians) share the roads. It is beautiful on Chebeague, with all the quiet amenities New England island life has to offer- yet with access to the city.

We had made a reservation at the Chebegue Island Inn and were promptly seated when we arrived. Attire was summer casual. We were sat on the semi-indoor porch, but asked about other options because it was so hot with the bright afternoon sun coming through the screens. We were told that they were booked solid for the night, and that we could move inside or sit at the bar.... but that they couldn't guarantee our table again if we changed our minds. We chose to stay on the porch, with the sun on our faces. There was only the occasional breeze, so there was not much relief from the heat. My companion and I switched seats once half-way through our meal so we could at least bake evenly.

We decided that the restaurant was lax in managing the sun better on that porch. It wasn't as if it was a mystery that every day it was sunny and hot there during each afternoon into early evening. They needed to have some kind of roll-up shades system, to allow or block light there as needed. There were not even any ceiling fans installed above- those would have been immensely helpful. And though I was not offended (and didn't hold the hotel staff personally accountable).... there were lots of insects at our window screen, mostly attempting to break free- of course, to no avail. So that felt a bit tacky, but hey... insects are alright so long as they're not in my food or my drink- and we didn't get stung by the hornet.

The server-helpers were attentive in bringing and filling ice water glasses, and delivering bread and generally assisting our server, Leigh. In fact, she came to check on us after we'd been sitting for about 15 minutes without seeing a server. Apparently there had been some confusion as to who exactly was to wait on us. Leigh gladly stepped right in after apologizing for the confusion and delay- and we were grateful. We ordered drinks, including a special spiked lemonade for my companion, which came quickly and were refreshing, but not quite to his liking.

We chose to wait for awhile to order food: the menu was limited and simple- but varied and most of it, gluten-free (which was an issue for us). After ordering, our yummy simple greens salad with light vinaigrette arrived, which we quickly gobbled-up. Dinner then arrived at a nice pace. My companion's shepherd's pie was full of flavor and generous in portion. I loved my seafood stuffed local hake w/snap peas and a black Spanish rice. A delicious vanilla creme brulee dessert topped -off our meal, which we chose to have in the parlor, out of the sun. Leigh brought two spoons without asking. Our bill with tip came to almost $75.00, which was expected. We felt the entrees were reasonably priced at $16- and $18- respectively, including the small salad. But my companion's lemonade cocktail racked-up at a surprising $13.00, which was unhappy-making. It might have been okay if he'd loved it, but he didn't.

The view from the Inn porch is lovely looking south west to the mainland. We thought it was perfect, save for the nasty coal-burning power plant stack which sits smack-dab in the center of the vista, on Cousins Island. There's a rich people golf course adjacent to the Inn, and certainly the two businesses live symbiotically- and who can blame them? Overall, we had a good experience at this relaxed spot. We really hope they correct the beaming sun problem, however- and that they do something to keep the insects outdoors. I guess nothing much can be done about the smoke stack except maybe to hire environmentalists to go bomb it into oblivion. That would be my choice : ) We would cautiously recommend this restaurant: the food was top quality, the environment iffy.

And don't listen to them when they say they're 'so booked' and couldn't possibly accommodate a table switch. There was some activity of customers coming and going, but there were no lines or people busting down doors to get in- plenty of empty tables. Perhaps that was just a little bit of rich people snobbery on their part.

  • Visited July 2012
    • 3 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Great view! Too bad the rest of the experience was poor”
2 of 5 stars Reviewed September 24, 2011 via mobile

The service was awful. Couldn't get bread. Took an hour to get appetizers. We could have had 3 more drinks if anyone would have offered to get them. The pretty food was throughly mediocre. I will not go back ever.

    • 2 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Galesburg, Michigan
Contributor
11 reviews 11 reviews
7 restaurant reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Quite pricey, but Chef Justin Rowe is the best!”
4 of 5 stars Reviewed September 15, 2011

The menu is mouth-watering, and the food has been excellent every time I've had the pleasure to enjoy a visit, from breakfast, to appetizers and drinks on the open porch, to dinners and drinks on the screened-in porch. Don't be afraid to make special requests, as the chef is open to them and quite creative. I'm a vegetarian, and there's not a lot offered on the menu for me, but I've had great experiences just asking the waitress if the chef could "whip me up something," and leaving the rest to him. Besides that, the view of Casco Bay is awesome, especially sunsets!

  • Visited July 2011
    • 4 of 5 stars Service
    • 5 of 5 stars Food
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Maine
Contributor
15 reviews 15 reviews
10 restaurant reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
“Worth the trip.”
5 of 5 stars Reviewed September 15, 2011

When you have to take two cars, a bus and a boat to get to a place it better be worth the trip. In fact we had our own boat so it was much easier. But the food and service were outstanding. The Seared Halibut on chower was perfect mosit flavorful cooked just right. Crab cakes were sweet and tasty, One member of our party had a burger that stood up to the gourmet test. The view from the deck is enough to get you there but the food will keep you comming back.

  • Visited August 2011
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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