This hotel was a one-night stop for us on the way to the backwaters an unfortunately it was an overall pleasant experience. We showed up at 4:30pm after a long day of traveling from the north and our hotel room was not ready. We had to wait in the lobby 45 minutes for a room to be cleaned. The staff was unapologetic and the concierge kept trying to get us to do tours that we didn’t even have time for in our busy itinerary. He didn’t listen to me. When we finally got to our room the floor was still wet from cleaning and it smelled like cigarette smoke. We couldn’t move rooms because there weren’t any rooms available. We couldn’t have gotten out of the hotel fast enough the next morning.
- Also Known As:
- Grand Hotel Kochi
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