This is my second time to stay at this hotel. I like its location, and the friendly staff. It is conveniently located on Marine Drive, with immediate access to a lovely walkway along the sea, allowing for pleasant morning and evening strolls. The staff are very friendly and the rooms are not large, but certainly adequate, clean and comfortable. Breakfast buffet has lots of choice; one might tire of the evening buffet, if you had to dine in the hotel every night. My main complaint with this hotel is the lack of free wifi; given the accommodation charges, it certainly should be included. I have no idea why the Taj chain refuses to do this . . . every other facility (from small B&Bs to larger hotels) do. This is enough of an irritant to result in me staying at another location next time I am back in Cochi.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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It is a pleasure to read your review, your comments in will certainly be communicated at all levels . We are indeed glad that we could touch you to the extent that you were encouraged enough to do such a wonderful review for us. We have also designed the unique list of activities that one can do here so that the visitors are encouraged to try the different aspects that the unique culture of Kerala and the destination offers. At the same time, one would not even realize how the vacations have breezed past them. Apart from Bubble we have the all new Pan Asian restaurant "Sian" which offers a unique oriental experience of Chinese, Japanese & Thai options. I assure you that the lapses which were felt by you are noted & are being addressed .Overall thank you for leaving such positive comments regarding the staff . We wish to welcome you back at the Gateway Ernakulam.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.