If there is an area where Woodlands Hotel (MG Road, Cochin) scores a 5 out of 5; it is the location. Talk about quality or service, they doesn't make it above 2 and here is why:
We asked for an extra bed and were allocated a double room+extra charges for the additional bed only to find out that the air conditioner in our room is not working. When we complained about it, the manager was quite p***d off, as if we were asking a favor from him and finally the technician arrived only to inform as that the AC IS NOT WORKING BECAUSE OF OUR BODY TEMPERATURE!!
When the conversation got heated up, the manager cursed us (to another staff but we overheard it), without looking at the situation professionally. He also didn't offer any feasible solution to the whole problem.
When we asked for the hotel manager to register a complaint, we were told that we can meet him in the morning but the next day this dude didn't show up and they gave us lame excuses.
I may not the most traveling person out there but I have been to hotels around India and when it comes to bad experiences, Woodlands Cochin is the great granddaddy of all the bad hotels I know.
- Official Description (provided by the hotel):
- Woodlands, which is a synonymous with quality service for any traveler arriving in Cochin, for over 50 years is a hotel which dictated and still dictates the levels of hospitality and guest satisfaction.Woodlands a landmark in Cochin is situated at M.G Road the very heart of Cochin city.... ... more less