We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great staff!” 5 of 5 stars
Review of Premier Inn Rugby North - Newbold

Premier Inn Rugby North - Newbold
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Save
You added Premier Inn Rugby North - Newbold to your Saves list
Premier Inn Rugby North - Newbold
3.0 of 5 Hotel   |   Brownsover Roundabout, Newbold, Rugby CV21 1HL, England   |  
Hotel amenities
Ranked #1 of 1 Hotels in Newbold
Certificate of Excellence 2014
Leeds, West Yorkshire
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
25 helpful votes 25 helpful votes
“Great staff!”
5 of 5 stars Reviewed September 3, 2013

I have to start my review with a comment about the staff as they really make the hotel great from the warm welcome at check-in to the genuine friendly service from the Mancunian guy at breakfast the following day, I don't think I've received better customer service even at hotels 5 times the price.

We stayed at the hotel 1st September and our room only cost £25 for the night which I think is great value for money, the room was clean and comfy with everything we needed (and more) plus it was easy to find and only a couple of minutes walk from the wedding venue we were attending just around the corner.

If you need a good hotel on a small budget then this is the one for you!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy S, Manager at Premier Inn Rugby North - Newbold, responded to this review, September 4, 2013
WOW what a fantastic review, thank you very much.

The team will be very pleased you have mentioned how friendly the service is here, and i will make sure Shane knows he made a great impact on your stay. It is the brilliant reviews like this which keep the whole team motivated to give 5 star service.

I really am glad you enjoyed your stay and hope if you are ever in rugby for an event again you will come back and stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

215 reviews from our community

Traveler rating
    143
    52
    14
    3
    3
See reviews for
70
64
7
31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Taunton, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 1, 2013

Have stayed here before clean, quiet & friendly

Stayed in another Premier Inn the next night at Huntingdon same quality
Only downside had a lorry park next door with refrigerated lorry fridge
Units running overnight

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with premierinn.com

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy S, Manager at Premier Inn Rugby North - Newbold, responded to this review, September 4, 2013
Thank you for taking the time to review our hotel and giving us some great feedback,

If you ever stay at Huntington Premier Inn again and you let the team know about the lorry i am sure they will do everything they can to prevent the noise from the lorry effecting you stay.

We are glad you are a regular guest and we hope to see you back very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sussex
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 30, 2013

I've stayed at this hotel three times and I've always been impressed by all the staff. I've found all areas clean and the breakfast cooked beautifully.
On my last stay, I was unfortunately put in a room next to someone playing a guitar VERY loudly.This man is apparantly a regular guest there. After complaining to the receptionist, she dealt with this very quickly and asked him to stop....now I could actually hear my tv!
Excellent hotel...just make sure you're not put in a room close to Monsieur Blanc the French guitarist!

Room Tip: Try to avoid being put in a room with an interconnecting door (they're not soundproof!) and you...
See more room tips
  • Stayed May 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy S, Manager at Premier Inn Rugby North - Newbold, responded to this review, September 1, 2013
Thank you for taking the time to review our hotel and giving us some great feedback about the team here at Rugby North Newbold.
I am glad that the noise issue you experienced was dealt with very quickly and efficiently by the receptionist and i hope this has not put you off visiting us again.

I will pass on your compliments to the whole team, thank you again for such a brilliant review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rugby, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 27, 2013

Hotel Excellent good value but no air con, Harvester next door is a shambles, gone down hill recently waited 2 hours for a table only to get half cooked food! The staff were not up to much either. The premier inn staff on the other hand could not do enough and the breakfast was very nice

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with premierinn.com

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy S, Manager at Premier Inn Rugby North - Newbold, responded to this review, September 1, 2013
Thank you very much for your amazing review of our hotel, We are very happy you had an excellent stay and enjoyed your freshly cooked breakfast.
I am sorry you did not experience the same service in the harvester next door , unfortunately
as it is not part of our premises or brand we have little say in how they run there business , however i will go and speak to them ensure our guests are treated with better customer service next time.
We hope you will come back and visit us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland
Top Contributor
185 reviews 185 reviews
62 hotel reviews
Reviews in 87 cities Reviews in 87 cities
108 helpful votes 108 helpful votes
3 of 5 stars Reviewed August 17, 2013

We were a bit confused when we arrived as there is nothing outside to tell you which Premiere Inn you are arriving at but Tricia the receptionist quickly assured me and found our booking and helped with the check in by going outside to get the registration number of the car for me. We went to our room and were delighted to find we had a walk in shower. We were impressed with the design of the bathroom door which served a double role as bathroom or toilet door depending on how you position it. This was much better in a small place than two doors.
We had breakfast most mornings in the breakfast lounge and found the staff welcoming and helpful. Our order was carefully taken to ensure we got our particular choice from the range on offer. The food appeared to be locally sourced, was freshly cooked and served speedily and very hot.
We really enjoyed our week’s stay which enabled us to catch up with friends and family in the area. On our last day we took off to explore the Cotswold villages only an hour’s drive down the Fosse Way. Half way through the day we got a call asking us why we had not checked out. We explained that was because we had booked for a full week and would be staying that night. We were abruptly told that the hotel was full that night and we would have to find somewhere else for that night. We had seen television programmes about budget hotel chains doing this but this was our first experience of it. We had no option but to cut our day short, drive back to the hotel and pack our things. Luckily my sister who had been juggling guests and laundry for the week did have a bed we could use that night so we did not have to actually sleep in the car.
This meant rather a sour end to our holiday which was a shame. We had found the staff so pleasant and helpful until the moment they chucked us out. At least we will know in future that a week in a Premiere Inn is only six nights.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy S, Manager at Premier Inn Rugby North - Newbold, responded to this review, August 19, 2013
Thank you very much for taking the time to provide us with feedback from your recent stay with us.

Your lovely comments about trish will be passed onto her and i am glad she was able to help you through checking in.
I'm happy you were impressed with our bathroom set up and also by the breakfast team and quality of the food.

I am dissapointed on how your stay ended as we never want our guests to leave feeling this way, I have looked into your booking and found it was booked online and there were no amendments made before arrival , so i think along the way there has been some confusion over booking dates, I will however double check our online booking website to make sure it is functioning correctly.

I am sorry the confusion caused you to end a day trip out to get back to the hotel, and as we are normally quite busy on a tuesday it was unfortunate that we fully booked.

Other than the confusion of the departure date i am really happy you enjoyed your stay with us , and that our team made you feel welcome.

We really do hope that if you are ever visiting your sister again you will be back to stay with us
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 15, 2013

a one night stop with my son was made to feel very welcome by all the staff breakfast was excellent in the on site breakfast room, thoroughly recommend this hotel, only down side was that smokers seemed to stand outside our room window at all hours to smoke and chat (room on ground floor by entrance)

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with premierinn.com

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy S, Manager at Premier Inn Rugby North - Newbold, responded to this review, August 19, 2013
Thank you very much for your wonderful review of our hotel, Your kind comments will be passed onto the team.
Also Thank you for giving us feedback about the outside noise , this will definitely be looked into to prevent it occuring on another guests stay.

We are really happy that you and your son enjoyed your stay with us and hope to see you back here in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waterloo, Belgium
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 11, 2013

I booked 2 rooms at the hotel for myself and my wife as well as my two adult daughters. We phoned in the morning to see if we could get an early check in, as we were attending a wedding at 13:00 on the day of arrival.
All the staff we came into contact with were really VERY friendly and polite - but in particular we would like to mention Trish, who was very helpful.
Of course this is not a 5 star venue - but everything was really great and I can not find anything to fault it on given the low cost of the rooms. Breakfast in the morning was also really good and if you need an alcoholic drink there is a harvester next door.
Just for information and context, I am a regular traveller within UK and abroad and I would have no problem recommending this hotel to my friends and family

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy S, Manager at Premier Inn Rugby North - Newbold, responded to this review, August 11, 2013
Dear Kirby Family,

Thank you so much for your fantastic review of our hotel here at Rugby North Newbold.

We really do try and accomodate any special requests from guests and are glad we could get you booked in before the wedding.

Your Lovely comment about Trish will be passed on to her , Trish and the rest of the team here at Rugby Newbold really do try and help guests in anyway we can.

It was lovely to meet you all and we hope to see you and all the family back here if you are ever in the area again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Premier Inn Rugby North - Newbold? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Premier Inn Rugby North - Newbold

Address: Brownsover Roundabout, Newbold, Rugby CV21 1HL, England
Location: United Kingdom > England > Warwickshire > Rugby > Newbold
Amenities:
Business Center with Internet Access Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Newbold
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Rugby North - Newbold 3*
Number of rooms: 50
Official Description (provided by the hotel):
Rugby North (Newbold): this hotel is only 5 minutes from the town centre by car, and is situated off Junction 1 of the M6 and located directly adjacent to the Swift valley business park. A Leisure Park with multiplex cinema, gym and a bowling alley are within walking distance as are local retailers. Our Rugby North (Newbold) Premier Inn has everything you'd expect, incredibly comfy beds in every room, and serves a wonderful cooked to order 'Premier' breakfast. We have a Harvester restaurant situated next door. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, TripOnline SA, Odigeo and Premier Inn so you can book your Premier Inn Rugby North - Newbold reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Premier Inn Rugby North (Newbold) Hotel Rugby
Holiday Inn Rugby

Owners: What's your side of the story?

If you own or manage Premier Inn Rugby North - Newbold, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.