Wow. We just got back from a seven day stay at El Dorado Generations, Maroma. Let me be absolutely clear about this particular resort. This resort is very new and that is why there are few reviews. That is also why I want to explain so much because there is very little information about the place online. It sits directly next door to the El Dorado Maroma. The El Dorado Maroma is a much larger, adults only, resort. The adults only El Dorado Maroma resort has been around for a number of years and has apparently been relatively successful. They added the El Dorado Generations for a place where familes with children could stay. The entire El Dorado Generations resort consists of only 30 rooms. They describe it as a "boutique" hotel resort. It has three buildings. I will refer to these buildings as the front building, the rear building, and the restaurant. I was told the front building only opened to the public about 3 months ago and the rear building about 1.5 months ago. The front building has the majority of the rooms (25 rooms), the lobby, and the kids club. The kids club is basicly a tiny daycare area that is open from 9am to 9pm. The kids club is complimentary unless you want after hours care. The kids club primary purpose is so you can take your kids there if you want to go to the adults only areas or enjoy a massage, romantic dinner, etc. I would not want to just dump my kids there for the whole day but its okay for an hour or two. The rear building has the remaining five rooms, all of which have a great ocean view. The rear building sits right up against the beach. The three upper level rooms of the rear building have their own private plunge pool. The lower level rooms have a shared ground level pool. The restaurant and main pool sits between the front and rear building. Both of the El Dorado resorts have a private beach. The El Dorado Generations private beach is ridiculously small, only about 100' wide, but its sits next to the public beach so you can use both and its is no big deal. You just can't go into the adults only private beach with kids. Sorry, this is all a little confusing! I will post pictures of the property on Trip Advisor so that you can get an idea of how the property is laid out. Let me put it to you this way. The entire area of Maroma Beach is all owned and operated by the same people. It is divided up into three sections. The public beach and marina, the private beach and resort of El Dorado Generations, and the private beach and resort of El Dorado Maroma.
While I was planning this vacation, I knew I wanted a really nice beach. I looked online at resorts all over the world, including Hawaii, assorted Carribean Islands, and Mexico. The main reasons I was attracted here were:
1. Nice Beach (one the nicest in the world per Travel Channel which I agree)
2. Nice new rooms
3. Quiet, no crazy party "spring break" atmosphere
4. Marina onsite available to take snorkeling, parasailing, fishing tours, etc.
5. Good food and alcoholic beverages included
6. Kids allowed
Now I will tell you, the beach is awesome! I was not disappointed with the beach at all. The hotel rooms/grounds were very nice. Actually, this place could easily be a 5 star awesome place if it were not for the problems that I will now go into. And I should also mention, everybody else we spoke with (many families staying there) had similiar problems.
1. We pre-paid for this entire trip in full. I booked the room directly through the resort (Karisma) website. I did not use a travel agency of any kind. To me, it was very expensive. Maybe to other people, this is just chump change. For a family of four, it was just under $7000.00 for seven nights. That was not including airfare and the excursion/tours we chose. By the way, my kids are 6 and 7 years old. When we arrived at the resort on a Wednesday night at about 8:30 pm, we were told that our room that we had already pre-paid for was not available because they were "overbooked". How does this happen when I have paid in full, in advance?!?! We were supposed to have a one bedroom, family, swim up suite. We were given a smaller room with an ocean view and they told us that we should feel lucky because it was an upgrade and is usually only for their "elite" customers. I had to get over it because I didn't want it to ruin our trip. A manager (Oscar) moved us to a bigger room for our last two nights, gave us a $250.00 resort credit, and two bottles of liquor. This was a nice gesture but didn't exactly make up for the problem.
2. The all inclusive aspect of the place is a joke. All inclusive resorts are supposed to offer food and entertainment activities included. This place offered no included entertainment unless you count the pool and a ping pong table. It was very obvious that they keep track of whether you tip or not. This will drastically affect whether they wait on you, ask you if you want a drink, etc. I mean I don't mind tipping but when it gets to the point that you are almost paying for the drinks, it ruins the point of all inclusive. I spent over $200.00 just tipping for food and drinks alone. The fact that they call it "Gourmet Inclusive" is actually hilarious. This place makes me hesitant to ever go to an all incusive resort again. The food is not good. It was not good at either resorts because I even got desperate, left my kids at the kids club, and tried the food at the adults only resort. The items I found the most tolerable to eat were the omelettes, chicken fajitas, shrimp tacos, chips, salsa, and guacamole. Ironically, most of the mexican food was gross. The room service is very slow. They often told us it would be an hour to bring us coffee and cereal. The room service containers were random. You never knew if you would get milk with the cereal, how much there would be, and what it would be in. Very inconsistent. Same thing with the cream for the coffee. Sometimes we would call for room service and they would not even answer the phone. Service at the only restaurant was equally bad. You would seat yourself and nobody would acknowledge you for 30 minutes or longer. There is nowhere you can go to get food or drinks for yourself, besides a very small (useless) breakfast display. You are at the mercy of the poor restaurant service and room service. By the way the restaurant, room service, and bar are all operated together. So if you eat at the restaurant, your waiter is constantly leaving to deliver room service to rooms. This really needs changing. The one restaurant has one bar. It is a swim up bar that is located inside the restaurant. If you want a drink, you have to get in the pool and swim up to the bar for a drink. Or you can go into the restaurant and just awkwardly stand there and wait for a drink. Oh yeah, the bar and restaurant closes at 9pm. So if you want a drink after 9pm, you have to walk to the adults only resort. Don't forget to tip when you order the drink there because they will ignore you next time if you don't. It was difficult to get a drink during our whole vacation. They are supposed to be waiting on you if you are laying around on the lounge chairs but that rarely happened. It is the hotel's policy that room service will not deliver any alcoholic beverages to your room. This place really should have a 24 hour staffed bar. If you like to drink on your vacation, I would bring your own alcohol. Your in room "mini-bar" (a.k.a. fridge) is stocked once a day per hotel policy with average 14-16 beverages. It contains canned beer, canned soda, bottled water, and occasionally juice. By the way, their orange juice, milk, and cream for the coffee on the resort is disgusting. The milk all comes out of a can or box. Like what we buy at the store on the baking aisle. The orange juice is an orange-tan color and I can't even describe the way it tastes. My kids put up with it and still had their cereal and milk in the mornings.
In conclusion, I would most definitely recommend spending a day at Maroma Beach. The activites at the marina were expensive but fun. For the money, I would not recommend staying at either of the resorts (El Dorado Generations or El Dorado Maroma). I really regret that I made the choice.
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