I stayed at the Maroma for five nights in December of 2011. It took me so long to write this review because the experience was so awful that I couldn't even stomach writing a review until now.
I had several big issues with this resort. The first was that both my Ipod and expensive sunglasses were stolen from my room on my last night at the resort. I left the property to have dinner in Playa Del Carmen, and when I returned my Ipod and sunglasses were gone. The Ipod had been charging in the Ipod dock in the room and the sunglasses were nearby on the counter. The resort is small so the staff are very well aware of which guests are off the property leaving their rooms empty. I brought the theft to the attention of the manager and he checked with the cleaning staff on duty. No dice. He said it was the first time anything has been stolen from the property in the entire 30-year history of the hotel. I find that very hard to be true. It was a good lesson to me that even if you are staying at a resort that bills itself as "ultra luxury" you can still have items stolen from your room. It also taught me to put absolutely anything I don't want to lose into the safe. I guess I was lulled into a false sense of security there.
My other (smaller) gripe with this resort is regarding dinner at the in-house restaurant. I was ok with paying $34 for a small piece of fish - you are isolated at this resort so they get away with usurious food prices - but my companion and I were surprised to see an $11 charge for tap water that had not been ordered. We brought this to the attention of the waiter and he removed it from the bill. Not sure how many other guests are aware of this charge.
Breakfast was another issue. I ate at a different time from my companion and it was interesting that 3 out of the 4 times I had breakfast I was literally ignored after I was seated and had to go up to the hostess to request coffee. I distinctly felt like a woman sitting alone was invisible to the staff. It was strange.
I cannot recommend this resort. Rooms are blah, your belongings are not safe, the food is just ok, and the beach is the same beach you'd get at any other resort in the Rivera Maya. Stay elsewhere.
- Official Description (provided by the hotel):
- Welcome to Belmond Maroma Resort & Spa, an award-winning luxury beach resort hotel on the Riviera Maya, Mexico. Experience the magic and the beauty of profound well-being in an eternal paradise located in a breathtaking corner of the Yucatan jungle on the Riviera Maya. ... more less
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- Also Known As:
- Maroma Resort And Spa By Orient-Express Hotel Playa Del Carmen
- Maroma Resort Spa
- Maroma Hotel Playa Del Carmen