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“Best of the Best!!!” 5 of 5 stars
Review of Belmond Maroma Resort & Spa

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Belmond Maroma Resort & Spa
5.0 of 5 Resort   |   Highway 307, Kilometer 51 | Solidaridad, Playa Maroma, Playa del Carmen 77710, Mexico   |  
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Ranked #2 of 5 Hotels in Playa Maroma
Dallas, Texas
Senior Contributor
46 reviews 46 reviews
9 hotel reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
“Best of the Best!!!”
5 of 5 stars Reviewed February 6, 2013

My wife and I have had the good furtune to travel to Maroma many times and just returned recently. It is our favorite beach resort we have ever been to. The staff is fantastic! As you check in you are offered a fruit drink or the famous "Maroma Margarita", given to you by the famous Jose. The rooms are wonderful. You only need to decide your price point and whether or not you want beach or garden. The nightly events are well done and we enjoyed each one we attended. Cantina night, cooking class, tequila tasting, Louis and Chef Don Pablo, all were wonderful. Breakfast each morning is beautiful and served until 11:00am. We love the eggs benedict and the woderful tortillas that Dalhia serves. That is really nice since it was part of our package. The beach and beach services are wonderful with a couple of different treats brought to your beach bed every day. Don't miss an evening cocktail at "Freddy's Bar" before a wonderful meal. If you have to much sun or beach, then head to the famous Kinan Spa! We have had the couples chocolate massages before. Awesome! Also there are 2 cozy pools to relax by. There is a decent fitness center, which is new and a very nice shop on property. To me Maroma is about it's people, the staff and the feeling of family. Everything else is the cherry on top of a magnificent sundae!

Room Tip: All the rooms on the north side are very quiet. There is a large all inclusive that borders the sout...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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776 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (143)
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New York City, New York
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 5, 2013

There are so many wonderful aspects of this place that it is hard to know where to begin. From the moment you arrive you can tell that Maroma is a special place. The staff is there to greet you by name and hand you a delicious Maroma Margarita to start your vacation. The property is so unique and beautiful, impeccably maintained and thoughtfully arranged. Not too big and not too small, Maroma gets it just right. The hospitality staff immediately puts you at ease and takes you on a tour of the grounds while your bags are whisked up to your room. Once again, its hard to describe how fabulous this property is. The beach is gorgeous - as beautiful as any we have been to in Turks & Caicos or other Caribbean island destinations. The sand is as soft and white as those in Destin and parts of northern Florida and the water is a spectacular blue. The rooms are beautiful, and well-maintained, and of course the staff decorates the beds each night in rose petal and leaf designs that are really creative and special. The restaurants are terrific, with great food, great drinks and great service. If you dont see something you want on the menu, just ask your waiter and they will try to make something for you, but with plenty of delicious things to choose from on the menus, i doubt you will have any trouble. As I said already, the rooms, the grounds, the pools and the beach are spectacular, but what truly sets the Maroma apart is the staff and the level of service. Every employee we encountered was happy, smiling and genuinely interested in ensuring that you every need is met and that the resort is exceeding your expectations. And I can assure you they will! They go out of their way to leave you notes each night with helpful information about upcoming activities, such as the Super Bowl party or Grill Night, as well as to as about other ways they can make your stay their special. I dont think I have been to a hotel or resort that gets it as right as the Maroma. I recommend this resort as highly as possible - perfect for any special occasion with your spouse or for the most relaxing vacation imaginable. We enjoyed every aspect of the Maroma, with the hotel staff making it a truly distinctive vacation experience. We will be returning to the Maroma next year, and (like so many others we met) may have finally found the Caribbean vacation destination we return to year after year. Perfecto!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 5, 2013

We have been to Maroma 5 times in the past 10 years or so, with our first trip being before it became an Orient-Express hotel. The first time we visited, it was a small, simple and very special place. Orient Express has maintained all of the best parts of the original Maroma and improved it to a point where it is quite possibly the best beach hotel in North America, including all of the Carribean and Mexico. The beach is nothing short of spectacular. The service is the best I have encountered anywhere. The food is absolutely excellent and seems to get better with each visit. Finally, we have stayed in almost every room category from garden rooms (not recommended) to the the one bedroom ocean front suites (used to be called the Sian Nah suites but looks like they may have changed the name). Honestly, the ocean front one bedroom suites are very nice (get one on the second floor) but they are really not necessary here. Given the spectactular beach and views, all you need to make sure is that you get a room with an ocean view. One thing to note, the rooms are not fancy and do not have TVs etc, but the simplicity is what gives them their charm. Overall, Maroma is just a very special place, with wonderful staff, wonderful food and a beautiful beach. It is not to be missed.

Room Tip: Anything that is ocean front (avoid garden rooms)
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  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Top Contributor
105 reviews 105 reviews
17 hotel reviews
Reviews in 29 cities Reviews in 29 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed February 4, 2013

My husband and I were lounging on the beach on a lovely 2-person cabana when one of the wait staff surprised us with cold fresh fruit. An hour later he was back with ice cream. The scene was unreal - too perfect to believe. The sand is as fine as powdered sugar. The water is clean and deep blue. Turning away from the beach, we headed back to our villa and enjoyed the heated plunge pool... The room is stunning: indoor and outdoor showers, enormous bathtub, seating area looking out to the ocean. I don't think I want to leave! This resort is truly magical. The drive from the main road take a couple of minutes, and during that drive we entered an oasis. Marona is first class and every detail is perfect. The food is excellent, though I would like more traditional Mexican food on the menu. "Tia" makes homemade corn tortillas and quesadillas at breakfast. You will need a nap after eating breakfast here! If you have not stayed at an Orient Express property, this is a really great one to try.

Room Tip: The villas are incredible. I have not seen any other rooms but imagine that any room would be fabulo...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 23, 2013

This was the fourth visit to Maroma, for my wife and I, and i must say it was incredible! When you arrive you immediately feel like you have been transformed into a peaceful paradise away from all the worlds worries and stress.The hotel grounds are impeccably well maintained. The room was kept spotless throughout our stay.It had an elegant rustic authentic Mexican feel to it The beach sand was powdery white and clean. The water was crystal clear.It is no doubt the most beautiful boutique hotel that we have ever stayed at, and we will always rate Maroma on the top in our book.If you like a quiet, elegant without being snobbish boutique hotel,there is none better.But lets get to the real reason it was outstanding.The employees of Maroma Resort. There is a pride and a passion at Maroma that I could see in every employee. They were happy to assist in any way shape or form, and did it with a genuine desire to please. The chef Juan Pablo Loza has created a culinary program that is excellent in every way. He is extremely talented, passionate and innovative as evidenced by every meal that we ate.The foods are all about Mexican flavors and ingredients and traditions. Every meal was presented by a well trained staff who were able to give you a little history of the ingredients and the origin (region) etc. of the particular dish. By far the best meals we have ever experienced at any of the more than 30 Caribbean resort hotels we have stayed at.Breakfast was an extravaganza of freshness and variety. You should go just for that experience alone.There was a different dinner theme every night. Waitstaff, members Moses,Alfonso, Miguel and all of the rest were outstanding! Alejandro and Hector at the beach service were totally "on it". The Maroma airport drivers were great. I could go on and on.
Smiles,pleasantness and excellence in every way are the keywords for Maroma Resort and Spa. We have been travelling the Caribbean for 35 years. Believe me, if you choose Maroma you wont be sorry, but you will be back!

Room Tip: We had room #12. Third floor great ocean views, quiet and spacious.I don't think there is a bad...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunnyvale, CA
Top Contributor
132 reviews 132 reviews
40 hotel reviews
Reviews in 50 cities Reviews in 50 cities
134 helpful votes 134 helpful votes
5 of 5 stars Reviewed January 23, 2013

This resort is such a breath of fresh air among the gaudy and ostentatious resorts of Riviera Maya. No, it does not have a 100' tall entrance. No, it does not have thousands of rooms, and no, it is not all-inclusive. So if that's what you want, the beautiful and tasteful understate gate on highway will disappoint you. But if quality and service is what you are after, then you've hit the jackpot.

We spent a week at Maroma for our honeymoon. From the moment we arrived everyone knew who we were, and made us feel absolutely special. The staff is extremely attentive without hovering and crowding you. The beach crew constantly rakes and sweeps the beach so it is always perfect. The spa is an outdoor sprawly complex and it is one of the most spectacular spas we have even been too (we've been to a lot!).

Our room (#20) was spacious and quite comfortable. Great mattress, and fabulous products. The closet was teeny, and no real storage though. I would swap out the desk for an armoire, if I were Maroma.

Now a couple of needs-improvement things:

1) Their drinks are really not that good! The bar tenders need to take a mixology class!
2) Guests leave one item on the beach beds to "hold" them, and don't show up for hours to enjoy the beach. Meanwhile there are other guests who would like to enjoy the beach but can not get a bed because of all the empty beds with an item on them. They really need to address this problem.
3) People are allowed to smoke on the property. The guest across our room would sit in front of our door and smoke, and put out her buds in the planter next to our room. We asked twice that they talk to her, and I think they did, but nothing changed. The property needs to be a non-smoking property. Period.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 8, 2013

Last month I had my wedding at Maroma Resort and Spa. It was nothing short of spectacular! The rustic beauty of the resort, the incredible beach, amazing food and the most accommodating staff made for an absolutely amazing wedding and vacation! I've traveled to my fair share of resorts around the world and nothing quite compares to Maroma. Their attention to detail and top notch service set them apart from the rest.

My wedding coordinator, Beatriz was as sweet as can be and an absolute pleasure to work with. She made the planning process so easy and kept me calm along the way. When it came to the wedding weekend she was on call the entire time and made sure that nothing fell short of perfect. I couldn't imagine a more perfect setting and wedding thanks to Bety and the rest of the staff at Maroma. We are already planning our next stay there!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Belmond Maroma Resort & Spa

Address: Highway 307, Kilometer 51 | Solidaridad, Playa Maroma, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Playa Maroma
#2 Top resorts Hotel in Playa Maroma
#2 Romantic Hotel in Playa Maroma
#2 On the Beach Hotel in Playa Maroma
#2 Luxury Hotel in Playa Maroma
#2 Spa Hotel in Playa Maroma
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Belmond Maroma Resort & Spa 5*
Official Description (provided by the hotel):
Welcome to Belmond Maroma Resort & Spa, an award-winning luxury beach resort hotel on the Riviera Maya, Mexico. Experience the magic and the beauty of profound well-being in an eternal paradise located in a breathtaking corner of the Yucatan jungle on the Riviera Maya. ... more   less 
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Also Known As:
Maroma Resort And Spa By Orient-Express Hotel Playa Del Carmen
Maroma Resort Spa
Maroma Hotel Playa Del Carmen

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