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“Spectacular setting and service” 5 of 5 stars
Review of Belmond Maroma Resort & Spa

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Belmond Maroma Resort & Spa
5.0 of 5 Resort   |   Highway 307, Kilometer 51 | Solidaridad, Playa Maroma, Playa del Carmen 77710, Mexico   |  
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Ranked #2 of 5 hotels in Playa Maroma
Sunnyvale, CA
Top Contributor
126 reviews 126 reviews
39 hotel reviews
Reviews in 45 cities Reviews in 45 cities
130 helpful votes 130 helpful votes
“Spectacular setting and service”
5 of 5 stars Reviewed January 23, 2013

This resort is such a breath of fresh air among the gaudy and ostentatious resorts of Riviera Maya. No, it does not have a 100' tall entrance. No, it does not have thousands of rooms, and no, it is not all-inclusive. So if that's what you want, the beautiful and tasteful understate gate on highway will disappoint you. But if quality and service is what you are after, then you've hit the jackpot.

We spent a week at Maroma for our honeymoon. From the moment we arrived everyone knew who we were, and made us feel absolutely special. The staff is extremely attentive without hovering and crowding you. The beach crew constantly rakes and sweeps the beach so it is always perfect. The spa is an outdoor sprawly complex and it is one of the most spectacular spas we have even been too (we've been to a lot!).

Our room (#20) was spacious and quite comfortable. Great mattress, and fabulous products. The closet was teeny, and no real storage though. I would swap out the desk for an armoire, if I were Maroma.

Now a couple of needs-improvement things:

1) Their drinks are really not that good! The bar tenders need to take a mixology class!
2) Guests leave one item on the beach beds to "hold" them, and don't show up for hours to enjoy the beach. Meanwhile there are other guests who would like to enjoy the beach but can not get a bed because of all the empty beds with an item on them. They really need to address this problem.
3) People are allowed to smoke on the property. The guest across our room would sit in front of our door and smoke, and put out her buds in the planter next to our room. We asked twice that they talk to her, and I think they did, but nothing changed. The property needs to be a non-smoking property. Period.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (138)
Date | Rating
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English first
Los Angeles, California
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 8, 2013

Last month I had my wedding at Maroma Resort and Spa. It was nothing short of spectacular! The rustic beauty of the resort, the incredible beach, amazing food and the most accommodating staff made for an absolutely amazing wedding and vacation! I've traveled to my fair share of resorts around the world and nothing quite compares to Maroma. Their attention to detail and top notch service set them apart from the rest.

My wedding coordinator, Beatriz was as sweet as can be and an absolute pleasure to work with. She made the planning process so easy and kept me calm along the way. When it came to the wedding weekend she was on call the entire time and made sure that nothing fell short of perfect. I couldn't imagine a more perfect setting and wedding thanks to Bety and the rest of the staff at Maroma. We are already planning our next stay there!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
1 review
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 4, 2013

Positive: This is a lovely private, low key, exclusive resort......less than a 100 rooms, beautiful grounds, natural setting..... blends in with the native landscape. None of that Disneyland/ Las Vegas/ Palm Springs/Hawaii over the top luxury theme-park look which I hate. And no golf course, just natural vegetation which for me is a plus.
Very nice Mexican staff, highly professional..... the first-name use did not bother me as it did another reviewer, and my family loved the complimentary treats delivered on the beach.....fruit, gaspacho and ice cream offered by the beach waiters. In fact they could have come more often!

Great place to unwind and relax, and I am happy to report there are many nice families with kids over Christmas and New Year, but the resort was always quiet, respectful and laid back.
The beach is beautiful, lots of sand, warm water.....just the right amount of waves so you could bodysurf, but never dangerous, providing you can swim reasonably well.

Downside: a fair amount of wind, so you get the sand blowing in your face when your lying on the beach.....think Lawrence of Arabia or operation desert storm. We were there for 11 days, and only a few days without wind which were truly glorious.
Sun goes down quite early and the beach is oriented so that by 3 pm, there is no more sun on the beach.
Other negative:.(maybe becuase of the wind).....there's a fair amount of plastic and rubbish, that occasionally shows up in the sea or on the beach, which takes away from the feeling of being in Paradise.

BIGGEST NEGATIVE: the hotel has fabulous queen-size sunbeds, but needs a policy for these!
We were a family of 4 who stayed for 11 days with 2 rooms.....which does not come cheap in a place like this.......nevertheless, we would arrive to the beach early in the morning and find that all the sunbeds had already been "reserved".......Guests would leave their sandals or a magazines on top, and then show up (may-be) around 2 pm......
This is inexcusable for a small, luxury hotel of this category and really marred an otherwise relaxing vacation.

Restaurant: Breakfast which is complimentary is the best meal.....A special mention to the Mexican lady who makes fresh corn tortillas every morning....this adds a very personal touch to the hotel....the Quesadillas are out of this world.

The outdoor restaurant patio is lovely but otherwise the food is ok, and very expenisve.....

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Altos, California
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 30, 2012

The moment you drive through the private gates to this super private and casually elegant resort, you know that you have arrived in a special place. The mile long driveway through the palm trees and mangrove forests puts you into the perfect mental state for an unforgettable experience. You'll love the margarita that is handed to you when you walk through the doors. The attentive staff is well trained and really interested in making your stay an enjoyable memory.

If you intend to see any of the area, you should rent a car at the airport. You will be glad that you have the flexibility to visit some of the Maya ruins and some of the wonderful restaurants in Playa del Carmen which is about 10 miles south.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed December 27, 2012

There are many wonderful, even spectacular, features to this hotel, but "paradiso" it is not. We go to Hawaii and South East Asia regularly and there you find paradise - if you choose the right hotel.

That being said, the sugar white beach with the most wonderful blue canvas beds we have ever found (see pictures) make your days lounging at the beach a remarkable delight. In all our travels we have never found such a comfortable and luxurious beach experience.Also, the view from our ocean front room was positively dreamy, and margaritas were the best we have EVER tasted.

On the less positive side, our room was quite small and the bath drain did not drain. All the rose petals scattered around each night did not make up for the fact that repeated attempts to get it fixed did not work. We ended up standing in ankle deep soapy water whenever we showered. Lots of smiles, and "Oh, so sorry" comments aside, they didn't get it to drain until our last day there.

Most annoying, however, was the hovering by the staff at lunch and the "ceremony of getting to know us by our first names". We were asked repeatedly by different wait staff what our names were. The first day when I attempted to say, "Mrs. ___", I was told, "Oh, no, I must have your first name so we can be friendly. Deliver me! My husband and I were in Cancun for a long weekend to reconnect and decompress from our hectic lives. Were not there to be chatted up by a zillion people wanting to make friends. A zillion is an exaggeration. At one lunch we counted 11 different times we were interrupted - being asked our names, wanting to know if everything was going well, whether we liked the weather, whether we liked the food. We smiled and were polite. What we really wanted to say was, "PLEASE, LEAVE US IN PEACE!...and, by the way, where is our lunch?"

The "harassment" continued on the beach. Just try to read a book when you are interrupted regularly to be offered various treats. Again, we smiled politely and said "No thank you" each time. About eight offerings , someone came by with ice cream. He did not take "No thank you" for an answer. He wanted to know "Why not?" Both my husband and I lived in Mexico as young adults and this reminded us of the vendors who never left you alone on the beaches in Acapulco. While all the treats offered here were gratis, the interruption was just as irritating. Maybe a "Do not disturb" sign for each lounge chair would be a good idea.

This hotel needs to rethink its approach to guests. At the Aman resorts you almost never see the staff. Somehow they keep an eye on you and when you need something, it (or someone) appears. That, in our minds, is paradise.

Room Tip: Each room is a different size so it is hard to tell what you will get in each category. We got a gre...
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  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaromaResortandSpa, General Manager at Belmond Maroma Resort & Spa, responded to this review, December 29, 2012
Dear Madison,

We truly appreciate for you taking the time to share your feedback with me and our Tripadvisor readers concerning your recent experience in Maroma Resort and Spa.

I exhort and appreciate the comments from our guests as it nourishes me with important information that allows us to enhance our product and improve our service with continuous assessment.

Being in charge of the General Management of Maroma Resort and Spa, I personally looked into your feedback about the drain in your room as this is not a standard procedure, much less our idea of providing an upscale service, following up on this comment with our maintenance Manager, as well as with our F & B staff so as to review our service approach with our guests.

I only hope to have the opportunity of welcoming you back in the near future and provide you with the service you deserve.

Kind Regards,

Federico Echaiz
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
5 of 5 stars Reviewed December 18, 2012

After coming to Maroma for many years, we knew that it was the only place on earth to invite our family and friends for a destination wedding. Not only were our hopes and expectations matched; they were exceeded. The staff is personal, kind and genuinely attentive. The management and planners are thorough, imaginative, resourceful and personable as well. Every event of our three day celebration went off without a hitch.
The area is romantic and beautiful. The resort is authentically Mexican and Mayan, and proud of their traditions. The beach is the best on Riviera Maya: what a great spot to be married outdoors. The landscaping and architecture is superb. The food and Chef are out of this world. The wine list is international and has depth. The name of the game is service, service and more service any time of day.
Then there are the beach beds, Freddy's Bar, the Kinan Spa (the cathedral ceiling here alone should not be missed, not to mention the services and staff once again) and .... This is as close to perfection as one can get here on earth. Every one one our friends and family left awed and transformed. Mi Casa es su casa is the password here in their little paradise. Here people do not just say it, but live it.
If you like big corporate impersonal monstrous resorts. This is not the place for you. If you are mean and angry, stay away because this place is our home, and the people who work there are our friends and family. We want it to stay that way for our next visit which cannot be soon enough.

Room Tip: Every room is very different which adds to the character of the resort. Be sure to request all you n...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glencoe, Illinois
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed December 18, 2012

Having been to Maroma 40 times; I wanted to respond to the comments about the expensive food. You have to remember that a lot of the ingredients that make up a meal are imported from the USA & other countries. This makes the end result expensive; Chef Juan Pablo makes your dining experience a memorable one.

Stayed June 2012, traveled solo
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Belmond Maroma Resort & Spa

Address: Highway 307, Kilometer 51 | Solidaridad, Playa Maroma, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Playa Maroma
#2 Spa Hotel in Playa Maroma
#2 Top resorts Hotel in Playa Maroma
#2 On the Beach Hotel in Playa Maroma
#2 Luxury Hotel in Playa Maroma
#3 Romantic Hotel in Playa Maroma
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Belmond Maroma Resort & Spa 5*
Official Description (provided by the hotel):
Welcome to Belmond Maroma Resort & Spa, an award-winning luxury beach resort hotel on the Riviera Maya, Mexico. Experience the magic and the beauty of profound well-being in an eternal paradise located in a breathtaking corner of the Yucatan jungle on the Riviera Maya. ... more   less 
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Also Known As:
Maroma Resort And Spa By Orient-Express Hotel Playa Del Carmen
Maroma Resort Spa
Maroma Hotel Playa Del Carmen

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