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“Beach is better than ever” 5 of 5 stars
Review of El Dorado Maroma, a Beachfront Resort, by Karisma

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El Dorado Maroma, a Beachfront Resort, by Karisma
4.5 of 5 Resort (All-Inclusive)   |   Carretera Cancun-Tulum Km 55.3 | Maroma beach, Playa Maroma, Playa del Carmen 77710, Mexico   |  
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25% off room rate
Ranked #3 of 5 hotels in Playa Maroma
St Lazare Quebec
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
44 helpful votes 44 helpful votes
“Beach is better than ever”
5 of 5 stars Reviewed February 1, 2013

Steady work on the beach is making one of the best beaches anywhere even better. Where there used to be seaweed you now find white sand extending out to the limits of the lagoon boarded by man made breakers. Seems that the beach area is larger too, with lots of room to accomodate all the guests at this boutique all inclusive.

The staff is exceptionally friendly, dedicated to making each guest's stay memorable - and they pull it off.

Our issues, small as they were (missed turn down for example) was met with perfect attention for the rest of the stay.

One of the best smaller boutique all inclusives if not the best on the Mayan Riviera.

Room Tip: We love the infinity pool suites on floors three and four.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review, February 11, 2013
Thank you for your review, it was a pleasure to host your holiday . Our hotel is located on one of the best beaches with the Riviera Maya and Mexico; I'm glad that appreciate the work that has been completed on the beach in order to conserve its natural beauty

I appreciate all your comments and it would be lovely to see you in the future at the El Dorado Maroma.

Best Regards

Jose Portocarrero.
General Manager
gm@eldoradomaroma.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (390)
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English first
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 30, 2013

This is a jewel. The grounds are spotless. We stayed at the new Generations building. The room was perfect, with a large-modern bath. And yes, purified water runs throughout the resort.

The waiters couldn't be more gracious. The food is superb-and to my surprise, the menu offered several healthy options - with grilled fish, chicken, beef and plentiful salads.

The beachfront glistens with pure white sand ...with plenty of umbrellas and cabanas for shade. If you prefer pools with swim-up bars, there are several to choose from.

Bottom line: Need a getaway? Need some quiet peace? Here it is.

Room Tip: Not all rooms have beach views ...but most overlook either the ocean or the many swimming pools.
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lyme Regis, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 30, 2013

You will ,have to go a long way to beat this Hotel and the location.The Maroma beach is stunning with beautiful white sandy beach which is swept by hand daily.There is a marina on site to cater for diving ,snorkling etc but the best is the quality of the hotel, service and the attention to detail to make your holiday one to remember.This hotel is a couples paradise with low keyed entertainment every night but if you want the nightlife you can go to Play Del Carmen half an hour away.We stayed at the "Seaside Suites" last year also by "Karisma Hotels" last year which is larger but equaly beautiful with more to do but for my money the "Maroma" is far superior for relaxaton and intimacy

Room Tip: First & second floor rooms have the best views of the gardens and the ocean,ground floor tends t...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Racine
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 29, 2013

We were at the El Dorado Maroma Jan. 5-12 for our wedding which took place on Thursday January 10. Upon arriving at the hotel we were greeted by friendly staff, offered a drink and the check in policy was fast and easy. We were amazed by the grounds they are absolutely stunning. This is a smaller boutique style resort, care is put into every aspect of the buildings, rooms, grounds etc. I didn’t think it could get more beautiful until we walked out onto the beach, white sand, crystal clear blue water, plenty of chairs (you definitely don’t need to get up early and set towels out, there were always plenty of chairs available). The pool was also really great, plenty of areas to sit and hang out, a swim up bar, etc. Just amazing…we stayed in a swim up Jacuzzi Suite. Our room was large, well kept, and the bed was insanely comfortable.

The planning process for the wedding was good. The coordinator that we worked with was offsite, however I did not know this until arriving. One thing to note…while you see a free wedding package know that certain things are free but all decorations, special meals, etc. will come at an additional cost. Ours was about $2200 additional which included all decorations (ceremony site and special dinner), photographer, private dinner (steak and lobster), and cocktail party. It was a little frustrating planning as things started adding up. HOWEVER, upon arrival we found everything to be worth it.

We arrived Saturday and Monday a meeting was set with the onsite coordinators. They assigned us four people who went over everything with us, made some adjustments to better accommodate things we wanted. The evening prior to the wedding we had a “rehearsal dinner” in the wine room. To say the service was outstanding is even an understatement. We had 12 people in our group and 4 servers getting us whatever we needed. The catering manager knew us by name addressing us many times on our stay to ensure we were having nothing but spectacular service. The day of the wedding was so easy, relaxed and carefree. It was a bit windy, our dinner was supposed to be private on the beach and we had to make a decision on what to do. We asked to use a covered common space next to one of the restaurants so we could still be outside but blocked from the wind. Their answer, no problem, whatever you would like…the set up at both the ceremony and for our private cocktail party/dinner was beautiful and truly flawless. Again the service was beyond anything we could have expected.

For the women, I was very nervous to have my hair and make-up done by someone I had never met. I showed the stylist a picture of a hair style I liked and she matched it, exactly. I had no photos for my make-up but what she did was breath taking. I could not have asked for anything more. Our photographer was from Caribe Photography. His work was wonderful, we are very happy with our pictures.

As for the food on the resort, wonderful!! Everything was well prepared, and the presentation was always very good. The morning after our wedding we were served breakfast in our room. I was in shock by the sheer amount of food they brought and each plate was simply delicious. My husband and I are ones that like to try new places and said we would not visit the same place twice. However, El Dorado Maroma changed our minds, we plan to visit again for our one year anniversary. Everything was spectacular!

Room Tip: We selected the Jacuzzi Swim-Up suite...amazing room.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Osage Beach, Missouri
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 28, 2013

We have stayed at the El Dorado Royale twice before and really like it so we thought we would try the Maroma. Beautiful small resort on a really nice beach. Wonderful staff from the front desk to the bartenders. We had a small hiccup on arrival as the room we booked wasn't available due to a problem with a wedding party. They upgraded us to a beautiful room and moved us the next day to the ocean view room we booked. Food was great and the service was excellent. Our concierge, Ruth was awesome and she even found my wife's lost bathrobe! We are definitely going back. One word of caution for folks looking at this resort. It's small (compared to others in the area) and its quiet with not a lot of night life, so if you are looking for a big resort with lots to do when the sun goes down, this is not the place to stay. Happy travels.

Room Tip: Ocean view are the best. This resort does not have elevators, so if you are not staying in a ground...
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quebec, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 27, 2013

What a great SPA resort ! We very liked our stay at Eldorado Maroma, and we think about to return the next year. It's really a kind of paradise there !
Food: Delicious (especially the breakfasts and supper with the Roasted Lamb!!)
Service: Excellent ! Staff always smiling and attentive to all our needs. Reception always avalaible (and the service is really quick).
Room: always clean !
And the beach is litterally beautiful. A special shout out to Jonas, Fernando, Ismaël, and Daniel for their helpfullness, kindness and their attention during all our stay ! Thank you so much !

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Beach, California
Top Contributor
104 reviews 104 reviews
18 hotel reviews
Reviews in 25 cities Reviews in 25 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed January 26, 2013

Just returned from a week at El Dorado Maroma. The resort was beautiful. A smaller boutique style resort. I went with 1 couple and 1 single friend. The couple loved the quaint, quieter resort. Me and my friend were a little let down with the entertainment. I stayed at El Dorado Royale last year and that was a little more my taste.
If you are looking for a relaxing, quieter resort, this is the place. Staff was great, every meal was delicious, room was amazing.
WI-FI sucked! I could never get reception unless I went into the lobby.
El Dorado Maroma sits on the most beautiful beach in the Riviera Maya! My friends loved it.

Room Tip: I stayed in a Swim up Jacuzzi Suite.
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about El Dorado Maroma, a Beachfront Resort, by Karisma

Also Known As:
El Dorado Maroma, a Beachfront Resort, By Karisma Hotel Playa Del Carmen
El Dorado Maroma, a Beachfront Resort, By Karisma Hotel
El Dorado Maroma Hotel
El Dorado Maroma Resort
Address: Carretera Cancun-Tulum Km 55.3 | Maroma beach, Playa Maroma, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Playa Maroma
#2 Family Hotel in Playa Maroma
#3 Top resorts Hotel in Playa Maroma
#3 On the Beach Hotel in Playa Maroma
#3 Luxury Hotel in Playa Maroma
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — El Dorado Maroma, a Beachfront Resort, by Karisma 4.5*
Official Description (provided by the hotel):
Located on one of Travel Channels Top Ten Beaches in the World, El Dorado Maroma is an upscale, exclusive Caribbean resort for romantic couples and active vacationers alike. Intimate and beachfront. Rustic and luxurious at the same time. the hotel provides outstanding services and gourmet cuisine. Receive personalized butler and concierge service, arrive with style with a champagne check in. It is rustic, because it is not pretentious and was built using traditional materials and with the philosophy of embracing the bounty of the nature and the local environment. It lies directly on the beach of Maroma, considered to be one of the best beaches in the world by independent reviewers, including the Discovery Channel. ... more   less 
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