We've just returned from 10 nights at Eldorado Maroma and overall it is a very good hotel. It's a small hotel compared to some of the giant hotel chains in Riviera Maya which is nice however it is in the middle of nowhere - 45 mins drive from Cancun & 20 mins drive to Playa Car/Playa Del Carmen which are the nearest towns so beware if you like to go shopping etc. A taxi ride to Playa Del Carmen will set you back $30US dollars. The hotel runs a shuttle bus but only twice a week and once you get to Playa Del Carmen you have to spend 5 hours there before you get picked up again and to be honest there isn't enough to do to keep you occupied in Playa Del Carmen for that length of time. We paid extra for a suite with a private pool and a sea view however all the suites are on three floors so if you are unlucky enough to be on the first floor like we were you won't get to see the sea view which you have paid for due to the palm trees. This wasn't a big deal for us but it may not be acceptable to other people especially if they have paid extra for a sea view. If you want to see the sea from your suite you need to be on the third floor. The food really lets this hotel down - the resort has four hotels(technically three as one restaurant is split into Asian & Italian sections) however only three are open for diner and after spending 10 nights there I was bored of eating the same food each night. Breakfast is usually the highlight for me however at this hotel the choice was very limited and the food was below par! The evening menu is what I would call 'confused cuisine' which is neither here or there! I mean the food is perfectly edible but nothing to write home about. The beach/pool cabanas were the highlight and plenty of them so no need to leave your towels on them to reserve them early! The bar staff were regularly doing the rounds and bringing us cocktails which was great. Again the cocktails were so watered down and barely contained any alcohol - full of sugary juice and not at all what I am accustomed to here in the London. Also, watch out for the hotel concierge who will offer you a free candle lit dinner/ couple's massage if you agree to attend a presentation re timeshares (although he will try to convince you that this is not a timeshare but a way of promoting the resort). Mexico has a tipping culture and the staff are on very low wages and really appreciate any tips you give them so take lots of $1 bills with you. The beach is lovely and shallow so you could walk up to the artificial reef or go kayaking. Snorkelling equipment is provided at the resort so no need to take this with you. Overall a great hotel but the food really lets it down.
- Official Description (provided by the hotel):
- Located on one of Travel Channels Top Ten Beaches in the World, El Dorado Maroma is an upscale, exclusive Caribbean resort for romantic couples and active vacationers alike. Intimate and beachfront. Rustic and luxurious at the same time. the hotel provides outstanding services and gourmet cuisine. Receive personalized butler and concierge service, arrive with style with a champagne check in. It is rustic, because it is not pretentious and was built using traditional materials and with the philosophy of embracing the bounty of the nature and the local environment. It lies directly on the beach of Maroma, considered to be one of the best beaches in the world by independent reviewers, including the Discovery Channel. ... more less
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- Also Known As:
- El Dorado Maroma, a Beachfront Resort, By Karisma Hotel Playa Del Carmen
- El Dorado Maroma Hotel
- El Dorado Maroma Resort