Let me preface this review by saying that I have stayed at numerous( 10-15) 4-5 star resorts along the Riviera Maya and Cancun. This was our 5th trip to EDM for a reason.We stayed May 15-26. I would have to strongly disagree with a previous reviewer who stated that EDM was not stylish, classy or luxurious, I realize this is all in the "eye of the beholder " : however I prefer to travel to Mexico to get away from an American, Canadian or European decor. I want to stay in a resort that personifies the beauty, style, class and true kindness and personality of the Mexican culture. If you want a HUGE, LOUD, Impersonal resort----- DO NOT go to EDM. If you want quiet, peace, relaxation, incredible beach and grounds, the best customer service you can imagine - then EDM is the place for you. We have stayed in Honeymoon suites, Swim up Suites, Infinity pool suites, Presidential Suites and Beachfront Villas during our stays. If you want luxury..look at the pictures attached to this review of the beach villas. If those dont exemplify luxury Im not sure what does.
The incredibly nice thing about this trip is when we arrived we saw 5 other couples we had met the previous May while staying at EDM. All had come back again and it was such a fun surprise.
It was our anniversary and I prearranged a Vow Renewal Ceremony on the beach on our actual Anniversary. This was so easily done with the wedding team. Everything was taken care of online. When we arrived we met with the wedding team and verified all the arrangements. It was EXACTLY as I requested. It was the most gorgeous, romantic, candlelight ceremony I have ever seen. A huge Gracias to Melissa, Adrianna, Areli, and Catarina ( Im so glad you are back at EDM ). for a truly unforgettable night.My husband ordered flowers for me through the concierge Paola and Adrianna. It was one of the most beautiful flower arrangements I have ever seen. They arrived to get us for the ceremony promptly on time, had all arrangements taken care of and had arranged for a wonderful dinner on the beach after the ceremony. When we returned to our room our hot tub was filled with bubbles and flowers and a bottle of champagne awaited us !
No Need to discuss the beach or grounds as they are gorgeous. The only comment many people leave out is that no matter how hot it gets the white, soft, flour - like sand never gets hot .We always take our snorkel gear and this trip saw many starfish and multiple species of fish right off our beach.
We ordered room service several nights. Just because its not on the menu doesnt mean you cant order it.There was a night my husband didnt feel well and they brought him what he wanted from any restaurant. Every time we ordered someone would call us within 30 minutes to make sure we got our order, that it was correct and to make sure we didnt need anything else :).
EDM property is pure paradise......but what makes this property truly heavenly are the staff. Jonas, Vital, Gaby, Victor (wait staff are incredible ). Cindy - your smiling face every day to greet us makes me happy even now. Dora, Diego and Manuel - beach waiters - always there promptly with our drinks before we even ordered. One afternoon we had a Bocchi ball tournament on the beach we 4 other couples. Cesear ( bar and food service mgr ) saw us and had a special treat brought out to us !
The bartenders are TOPS !!!! Renee, Carlos, Franklin, Luis - they can make any drink and make it well - always anticipate your need and always smile !
Trinidad and elena in housekeeping were never seen but always kept our villa clean with little towel surprises everyday. Our fridge was always fully stocked.
If you want a massage find Daniel -------ahhhhh...pure relaxation.
Just a dessert tip - Im not much in desserts but the coconut fried ice cream is fabulous.
Dont book any outside excursions until you arrive. Luis form Lomas is onsite and will help you find any excursion you could want. we met people who booked theirs prior to arrival and had to leave out of cancun instead of out of the marina 20 steps away.
Last but certainly not least - the resort manager Jose is one of the kindest people you will ever meet. Its obvious the staff like working for him. Everyone seems to love their job. He will do everything he possibly can to make sure your stay in paradise is truly heavenly.
let me end by saying I am not a member of any travel club. My husband and I work full time. The money we spend on vacation is very important to us. That is why we continue to return to EDM.
It is truly Heaven on Earth - and who complains about Heaven ?
Please feel free to message me if you have any questions about this property - I will answer every message.
- Official Description (provided by the hotel):
- Located on one of Travel Channels Top Ten Beaches in the World, El Dorado Maroma is an upscale, exclusive Caribbean resort for romantic couples and active vacationers alike. Intimate and beachfront. Rustic and luxurious at the same time. the hotel provides outstanding services and gourmet cuisine. Receive personalized butler and concierge service, arrive with style with a champagne check in. It is rustic, because it is not pretentious and was built using traditional materials and with the philosophy of embracing the bounty of the nature and the local environment. It lies directly on the beach of Maroma, considered to be one of the best beaches in the world by independent reviewers, including the Discovery Channel. ... more less
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- Also Known As:
- El Dorado Maroma, a Beachfront Resort, By Karisma Hotel Playa Del Carmen
- El Dorado Maroma Hotel
- El Dorado Maroma Resort