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“Service and quality that makes you feel important.” 5 of 5 stars
Review of Secrets Maroma Beach Riviera Cancun

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Secrets Maroma Beach Riviera Cancun
4.5 of 5 Resort (All-Inclusive)   |   Carretera Federal Cancun - Puerto Juarez | Km 306.5 S/N Punta Maroma, Playa Maroma, Playa del Carmen CP 77710, Mexico   |  
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Ranked #1 of 5 Hotels in Playa Maroma
Hamilton, Canada
1 review
3 helpful votes 3 helpful votes
“Service and quality that makes you feel important.”
5 of 5 stars Reviewed October 4, 2010

Beautify grounds and even more beautiful people. Friendlyness and hospitality at it's best.
Amazing food. Lots of things to do on site and a beach you can't forget. Thankyou for a wonderful time.

  • Stayed September 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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7,281 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2,060)
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English first
Lexington, North Carolina
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 4, 2010

I've been an agent for many many years and I have to say that finally we have an adults only all inclusive that can live up to the hype! I stayed in the Honeymoon suite with the private jacuzzi/plunge pool...Unreal! The rates are so good too! You get so much more for your money here. This makes being a travel agent easy and fun! Secrets Maroma gets an A+!

  • Stayed October 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 4, 2010 via mobile

Choosing secrets maroma for our honeymoon was the best choice we could have made! The staff were truly outstanding in the service they provided, the rooms were the ultimate in luxury and the food was of such an excellent standard that we are now missing it so much! Even though the hotel seems to cater for weddings and honeymooners you still feel like special attention has been paid to you, also being adults only was a nice change and made it a lovely relaxing environment. We really cannot say enough excellent things about secrets! Looking forward to going back! Oh and P.S. We were also pleased that we did not see one cockroach on our 2 week stay! :)

  • Stayed September 2010
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 4, 2010

I would go back to Secrets Maroma tomorrow. The one thing that stood out the most was the service, the staff throughout the hotel were sooo nice. Jamie was our favourite waiter. We will deffo return to Secrets Maroma again.

  • Stayed September 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
34 reviews 34 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed October 4, 2010

This one got it right. From the fabulous nightime entertainment (Cirque du Soleil, Rock of Ages, first run movies) to the beautiful grounds, great ambiance in the restaurants, good food, spectacular rooms, great lobby bar, helpful staff, amazing pool and pool area. More like a Four Season's or Ritz Carlton than an all-inclusive. My list of things I loved about this place could go on forever. I'm not easily impressed but this place knocked me out. No stone went unturned to make this one of the best resorts out there. And I don't mean just all-inclusive, it's one of the best resorts! Stay here, you will not be disappointed!!! We went to another all-inclusive a week later and saw the difference. Secrets Maroma is head and shoulders above the rest. You do need reservations at all the restaurants no matter what they say. Sure you can get in at 10:00pm but not at 7:00pm without a reservation. The ONLY thing that was not good was the fitness center. Which was a surprise. It's not good at all.

  • Stayed September 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee's Summit, Missouri
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 4, 2010

Everything about this hotel was awesome. The beach was incredible, the pool was great, the service was second to none, the restaurants were as good as any I have ever been to; 5 stars across the boards for everything. They had an entertainment team to offer activities throughout the day, evening entertainment, drinks and food whenever you wanted. The rooms were updated and modern, everything was clean, and the entire staff was incredible. There is no reason to leave the resort unless you want to. Go to Secrets Maroma, you will not regret it. We would definitely go back and definitely recommend it to everyone!

  • Stayed September 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Middletown, Ohio
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 3, 2010

The entertainment staff is amazing!!! At the resort, you can relax and be solo or you can participate in the many activities at the resort. The staff is extremely friendly. The spa is amazing. There is a wide food selection and it is unbelieveable!!! Maroma Beach is more beautiful than Cancun with a quieter atmosphere. You will LOVE it!!!

  • Stayed September 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Secrets Maroma Beach Riviera Cancun

Address: Carretera Federal Cancun - Puerto Juarez | Km 306.5 S/N Punta Maroma, Playa Maroma, Playa del Carmen CP 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Playa Maroma
#1 Spa Hotel in Playa Maroma
#1 Romantic Hotel in Playa Maroma
#1 On the Beach Hotel in Playa Maroma
#1 Luxury Hotel in Playa Maroma
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Secrets Maroma Beach Riviera Cancun 4.5*
Number of rooms: 412
Official Description (provided by the hotel):
Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. ... more   less 
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Also Known As:
Secrets Maroma Beach Riviera Cancun Hotel Playa Del Carmen

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