Although the food; service and location are extraordinary; we are extremely dissatisfied with the manner that the resort management responded to several prolonged power failures. The guests' health and safety were not taken into consideration. From 4/17 at 1pm thru 4/18 at 1am our building and room lost power. The AC; smoke detectors; and lighting were not working; as well as the elevators and lights in the common areas. Management failed to inform us re: the loss of power or the time frame that it would be back on. We were allowed to enter our rooms in total darkness without flashlights; etc. The common hallways were lit by votive candles( another safety issue) An alternate room that had electricity restored was not offered to the guests and there was no update as to the restoration of power to the guests.
- Official Description (provided by the hotel):
- Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. ... more less
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- Also Known As:
- Secrets Maroma Beach Riviera Cancun Hotel Playa Del Carmen