We just returned from a 6-day stay at Secrets Maroma Beach. The resort is as beautiful as pictures on this web site portray. Our arrival and check-in were quickly handled and we were on the beach in less than an hour after arrival. We opted not to get a swim-out room because we like the privacy of an upper level room and balcony. It was a well-appointed room, very comfortable. The mattress was great. Service was the best we've ever had at an all-inclusive, including Sandals. Everyone was more than happy to serve you. We never once saw our maid, but our room was always perfect, and she even had a warm bubble bath ready for us each day when we returned from the beach. We are beach people, so that was important when booking this trip. But we loved the infinity pool which gave us a clear view of the beach along with easy access -- the best of both worlds. We also loved the food service poolside. Everything from sushi to tacos. Bar service was great. Much has been written about the mosquitoes, so we were well prepared. We only had problems one night right after they sprayed. Within a couple hours they were gone. Our only complaint, as others have complained, was about the heat in the lobby and restuarants. The Bordeaux was unbearable. The Italian was tolerable. We didn't try the Japanese because we heard from others the hibachi table made it extra warm in there. We loved the Oceana because it was open to the outdoors. We asked if there has always been an air-conditioning problem, and they said they are working on it. We thought it was just us -- being "young" 60's, but even the young people were complaining that the disco was too warm to dance and enjoy it. We would certainly return to Secrets, but perhaps pick a cooler month, and certainly check if the a/c problem has been corrected.
- Official Description (provided by the hotel):
- Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. ... more less
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- Also Known As:
- Secrets Maroma Beach Riviera Cancun Hotel Playa Del Carmen