My latest trip to Riviera Maya was a 3 day get-a-way for myself and my brother....We left the spouses at home. I have been to Riviera Maya many times, stayed at Royal Hideaway, Excellence, Dreams Tulum (now closed) , Blue Parrot , Secrets Capri and Riu Palace. I was very curious about Secrets Maroma. What most of the other reviewers said was true, horrible mosquito problem, mediocre food. Fantastic beach, personnel incredibly friendly,entertainment moderate. What may not have been mentioned is that the hotel was just too Americanized!! They tried to gear everything to the US traveler and they just went overboard. Music was mostly truly elevator music, little salsa or latin. Felt like you were in the hospital at one flew over the cuckoos nest. Fajitas and tacos are better at Taco Bell. If you ask the server, they will bring jabaneros, sour cream and other hot sause to "spice things up". Food was okay, just nothing special. My second complaint was that things in the room just didn't quite work correctly. Toilet paper roll was set too wide and evertime you pulled the paper the entire unit would fly across the floor, which was always wet because the shower floor was angled the wrong way and instead of water running down the drain, it collected (deeply) under the vanity with no hope of drainage. The ceiling fan never worked. Appeared that the switch had been worked on many times without success. There were light switches that didn't work and switiches that had no apparent purpose. Lights on the porch had no switches at all...Asked the room service person and he said the light switch for our porch was located in the room next to ours, as was the secret room service door (we had none). It seems that this resort has potential to be a very nice resort. But for such a new resort, they should take more care in fixing the little things that can be very annoying. But I'll say it again, the beach is awesome and hotel personnel great. Would I go back to that resort? probably not. For the $$$ there are much better all-inclusives in the area. One more thing, Hot water was only in your imagination. Had this beautiful huge hot tub in room and even bigger tub on deck, but alas, only ice cold water for most of the time we were there.
- Official Description (provided by the hotel):
- Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. ... more less
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- Also Known As:
- Secrets Maroma Beach Riviera Cancun Hotel Playa Del Carmen