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“Nearly perfect x” 5 of 5 stars
Review of Secrets Maroma Beach Riviera Cancun

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Secrets Maroma Beach Riviera Cancun
4.5 of 5 Resort (All-Inclusive)   |   Carretera Federal Cancun - Puerto Juarez | Km 306.5 S/N Punta Maroma, Playa Maroma, Playa del Carmen CP 77710, Mexico   |  
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Ranked #1 of 5 Hotels in Playa Maroma
Essex
Senior Contributor
48 reviews 48 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
43 helpful votes 43 helpful votes
“Nearly perfect x”
5 of 5 stars Reviewed March 9, 2014

We stayed here for 2 weeks in November 2013 ~ we had a wonderful 2 weeks that with a few tweeks would have been perfect. Our room was very spacious, comfortable, clean ~ maid service was brilliant and couldnt be faulted. We arrived very late/early hours and we were given a cold face cloth that smelt divine and a glass of Prosecco and shown to our room quickly ~ A brilliant welcome ~ we were in room 1113 and we had a Happy Anniversary Banner across the door which was lovely. We were upstairs in the main building above the restaurants. Great location and given the choice I think I would choose this block again.
On the first night we were both woken during the night with what can only be described as clanking pipes. We mentioned this the next day at the reception and the concierge just smiled and nodded. We are not sure if this was due to not understanding us or just that she wasnt sure what to do. For the remainder of the holiday we left the AC on during the night which my Husband prefers to do anyway and we found we didnt notice the sound unless the AC was off. There was a steamer in the room which we did not like using so we asked for an iron and ironing board and one was delivered within minutes ~ top service.
We enjoyed all of the restaurants although some a lot more than others ~ we preferred the French restaurant and visited here twice. And we loved the Steak & Lobster in Oceana. The Rustic Mash is heaven on a plate! There were several members of staff that went above and beyond and we made a point of tipping these people more. Although we always tipped when brought drinks, food etc but we noticed a lot of people didnt tip and they were given just as good service.
We had a wonderful meal on the beach one evening and splashed out on a bottle of wine ~ total luxury and far too much food for me but my Husband cleared his plate on every course.
If you can afford to do this and they have availability definitely go for it ~ its a lovely romantic thing to do. We also had a beach cabana one day which was wonderful. I had far too much sun the day before so it was heavenly to laze all day in the shade, be waited on and my Husband still sunbathed on the bed on the beach. We did try to book another later in our holiday but they were fully booked so book early to avoid disappointment. The waitress/waiter service was excellent all day.
Poolside we were impressed with the no saving sunbeds rule and this was enforced on several occasions. We are not "entertainment types" we were happy to watch the aerobics in the pool and the pool volley ball and we were not pressured into joining in.
The Barefoot Grill was fab for lunch and we also had the buffet lunch a few times and the Seaside Grill for lunch too. All very good. But beware the birds at lunch time ~ they seemed to know before we did what the time was and we watched several times as people laid platefuls of food on sunbeds and then popped off to get a napkin only to come back to their burger gone as a lucky gull shared it with friends poolside! The Coffee bar does fab takeaway cold coffees which we started having into our second week ~ I wished we had discovered these earlier. Although the cakes were teeny tiny bitesized so order a couple x
We did a couple of trips during our 2 weeks one day was Tulum and Xel Ha which was snorkelling etc ~ Tulum was fab we wished we had more time there and Xel Ha was good but we felt it was too long to be there as we enjoyed Tulum more. The food at Xel Ha was great and there were plenty of spots to rest and sit in the sun if thats what you want to do. The second trip was to Xplor which is lots of Zip Wires, underground caves, Off Roading Jeep ~ now I really wasnt looking forward to this but we had the best day ever ~ we laughed until we cried, we did things we probably will never do again with the heights on the zip wires and the speeds we travelled but I am so so so glad we did do it as it was a blast! We are in our mid/late 40's and I was worried we would be the oldies but we werent there was a whole range of ages from tiny tots to elderly grans and grandpas ~ good fun for everyone. Definitely take pool shoes as we bought them there and they were much cheaper at home. The food was good too but very busy at lunchtime.
Overall I would say I would be more than happy if I ever get to go back to Secrets ~ The service was excellent, the location was perfect and now I am back home I wished I had appreciated it a bit more whilst there. Members of staff that made an impression on us were:
David in the Italian restaurant, The boy who comes round with the bread in the French Restaurant ~ what a lovely young man, Manuel in Oceana ~ Excellente!, Ricardo in Seaside was a star and Limbert who was our waiter on our beach meal ~ they all made our special holiday that little bit more special ~ thank you x x x

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review, March 12, 2014
Dear guest,

Thank you for spending your aniniversary with us! Your review was very detailed so I'm sure it will be very helpful to other guests.

We invite you to come back to our resort for your next celebration!

Sincerely,


Romina Pizzuti
Social Media
Secrets Maroma Beach
info.semrc@secretsresorts.com
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7,280 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2,059)
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English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 9, 2014 via mobile

We travel a lot and this is one of the best places we've ever been. Every detail of our experience was well thought out. Food was great. Staff incredibly attentive. Already trying to plan a return trip.

  • Stayed February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review, March 12, 2014
Dear guest,

I am so glad you are already planning your next visit! Please let me know if there is anything I can do for you.

Sincerely,


Romina Pizzuti
Social Media
Secrets Maroma Beach
info.semrc@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hanover, Pennsylvania
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed March 9, 2014

My husband and I, along with our traveling companions, went to Secrets in June 2013. We were celebrating our tenth year of marriage, and even though our anniversary was months before our visit, they still honored the occasion by giving us an upgrade, decorating our room and door, and putting our friends right next door. It was awesome with the swim out rooms because we could all hang out together without having to share a lot of pool space. The private pool was shaded, but it was still nice and always a good temperature. We loved our concierge, Alberto! He greeted us every morning and made sure our activities were scheduled properly. We have been to Riviera Maya many times. We have stayed at 4 different resorts over the years, and we have visited many others. Secrets Maroma is our favorite adults only resort because we love the rooms, the location, the beautiful beach, the food, the service, and the entertainment crew. We cannot wait to return!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review, March 12, 2014
Dear guest,

It makes us very happy you've enjoyed your stay so much! We hope to see you back here soon!

Sincerely,


Romina Pizzuti
Social Media
Secrets Maroma Beach
info.semrc@secretsresorts.com
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Ipswich, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 9, 2014

Hi. Just wanted to say how brilliant the tennis coach, Oscar, has been during our holiday, so patient and lots of really helpful coaching. Everything is provided just turn up and improve your tennis. My husband and I were so relaxed and really enjoyed our tennis.

Room Tip: Top floor for a fab view
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  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review, March 12, 2014
Dear guest,

Thank you so much for the review and five star rating! We will forward this nice comments to Oscar and hope to see you soon.

Sincerely,


Romina Pizzuti
Social Media
Secrets Maroma Beach
info.semrc@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 8, 2014

This place is an excellent getaway. As always, staff is great! We've been to other resorts in the area and the Secrets brand resorts have the best staff we've encountered. You will not ever pass even a groundskeeper that does not seem happy to be working at the resort. The wait staff around the pool area will treat you like a king as you lounge in the sun. "Tony" (Paulito, I believe it was) was always on the spot making sure we had whatever we wanted.

All of the restaurants are wonderful. All of them. The food is simply amazing, which makes it impossible to pick a favorite. We went to eat at "El Patio" at a non peak time and were able to enjoy the food and improve our spanish with our waiter, Felipe, since he was not terribly busy. This made for a fun dining experience. We of course went to all of the restaurants and each of them were equally excellent.

Of course you have to appreciate the entertainment staff. They make you feel right at home and also provide a good sense of personality and charm to your stay. They also conduct many activities every day that you can partake in if you feel like it. The activities are not only fun but they get the guests interacting and help you feel a little less guilty for eating and drinking so much. (And believe me, the food and drinks are so good you will definitely eat and drink SO much) Hats off to the entertainment staff: Miguel "Mexican Chocolate", Tomas, Jordan, Fernando "Sasquatch", Mani, Cesar, Oscar and Fermin "The Ferminator" are a great bunch of funny guys that you will enjoy getting to know, talk with, and play games with. The beautiful ladies of the crew: Andrea "Pocahontas", Paulina, and Gabi are more than just pretty faces. They will get out there and play vollyball right along with you, help you improve your spanish speaking skills, or motivate you to work through you water aerobics workout if you are inclined to participate. We have been to other resorts and will definitely return to Secrets again and again as long as they continue to have such an excellent facility and staff.

Room Tip: If you want an ocean view, a real ocean view, you will need to reserve a room with a full ocean view...
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  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review, March 12, 2014
Dear guest,

Thank you so much for this review! I will make sure to thank those who provided exceptional service to you during your stay, please let us know when you are returning.

Regards,


Romina Pizzuti
Social Media
Secrets Maroma Beach
info.semrc@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mount Pearl, Canada
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed March 8, 2014

Only had a day visit - but were extremely impressed. This hotel is next on our list to stay! We were blown away by the food: even at the buffet you can have a dish prepared as you like! The grounds were immaculate, and very pleasing to the eyes: water features, hammocks to lounge on, numerous Bali-beds, miniature golf area, feeling of privacy & seclusion yet open & roomy. Beach area was also lovely. Room we viewed was exquisite - with its own swim-out pool yet! Staff very welcoming and courteous. Can hardly wait to return!

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review, March 12, 2014
Dear guest,

I agree with you, one day is not enough! You must come back and soon.

We look forward having you stay for a few days.

Sincerely,


Romina Pizzuti
Social Media
Secrets Maroma Beach
info.semrc@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 7, 2014 via mobile

This is a wonderful spot to vacation. The rooms and staff are great. Everyone is extremely nice and helpful. They take care of you like royalty. The beaches and pools are beautiful. The Entreatment staff was great. Caesar, Jordan, and Fernando were some of the funniest and most courteous people I have ever meet. The food was always good and the drinks were always cold and plentiful.

  • Stayed March 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review, March 12, 2014
Dear guest,

Is really nice when people refer to us as Paradise! We would like to serve you again in the near future. Thank you!

Sincerely,


Romina Pizzuti
Social Media
Secrets Maroma Beach
info.semrc@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Secrets Maroma Beach Riviera Cancun

Address: Carretera Federal Cancun - Puerto Juarez | Km 306.5 S/N Punta Maroma, Playa Maroma, Playa del Carmen CP 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Playa Maroma
#1 On the Beach Hotel in Playa Maroma
#1 Romantic Hotel in Playa Maroma
#1 Luxury Hotel in Playa Maroma
#1 Top resorts Hotel in Playa Maroma
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Secrets Maroma Beach Riviera Cancun 4.5*
Number of rooms: 412
Official Description (provided by the hotel):
Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. ... more   less 
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Also Known As:
Secrets Maroma Beach Riviera Cancun Hotel Playa Del Carmen

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