That's what they say when you pull up; "welcome to your new home!" Then you are offered a cool fresh towel and escorted to the guest lobby. The front desk is a series of four desk stations, each with two chairs so that you can be seated through your check in process. Upon checking in you are presented with a glass of champagne with a cherry garnish. Everyone is genuinely pleased to assist and meet your needs. Our bellhop was so kind as to not only speedily deliver our bags to our room but also provide us with a quick tour. Our personal concierge (two for each building so they can readily meet your needs) was helpful to assist my husband in making dinner reservations (taken at the Hibachi restaurant) and get tickets to the evening shows. He even made our appointment at the PHENOMENAL spa (more on that later). We promptly got settled into our room and ran to the insanely clean and tidily kept beach. Seaweed and sea trash at a minimum. They have staff to keep their section of the beach clean. The beach concierge were great at taking orders and quickly bringing you whatever you needed; drinks, water, cool towel, moving free chairs to your location, etc. This resort is a little far removed from the "resort strip" you'll see as you get closer to Cancun. This led to quiet nights; all you can hear is the ocean.
Entertainmet staff was excellent. We spent NYE n the resort and the dinner and party was great.
I can't say enough great things about this property. It far exceeded our expectations and we are already making plans to return next holiday. The weather his time of year is PERFECTION!
- Official Description (provided by the hotel):
- Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. ... more less
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- Also Known As:
- Secrets Maroma Beach Riviera Cancun Hotel Playa Del Carmen