We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Luxury hotel with excellent service” 5 of 5 stars
Review of Secrets Maroma Beach Riviera Cancun

Save Saved
You added Secrets Maroma Beach Riviera Cancun to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Secrets Maroma Beach Riviera Cancun
4.5 of 5 Resort (All-Inclusive)   |   Carretera Federal Cancun - Puerto Juarez | Km 306.5 S/N Punta Maroma, Playa Maroma, Playa del Carmen CP 77710, Mexico   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Up to $350 Air Credit!
Ranked #1 of 5 hotels in Playa Maroma
Ade Tesside
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Luxury hotel with excellent service”
5 of 5 stars Reviewed October 7, 2013 via mobile

Hotel stunning, we av travelled on a lot of far away hols n cruises but this is the best,has wow factor rooms fab' service unbeatable' fine dining at all restaurants has brill service 2 nd to none. our concierge Antonio is the best he is amazing personal service so happy to please he is just delightful n so so helpful try and get block 14 as that's where he is we chech out tomorrow but wanted to thank everybody including all staff from gardeners to waiters to cleaning staff they all do a fantastic job. Food n drink plentiful n very good we av pool swin up room which is amazing, thanks Antonio , don't hesitate just book

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

6,148 people have reviewed this hotel

Traveler rating
    4,975
    846
    215
    78
    34
See reviews for
247
5011
31
122
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,631)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Edgewater, New Jersey
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 7, 2013

Secrets Maroma Beach is our absolute favorite vacation destination. We've been back twice and each time it gets better and better. The food, the location, the people- its the most welcoming and luxurious experience you could ever have. Even though we just left we are already planning our next visit.

Room Tip: Rooms closer to the beach are a bit more quiet at night, and the swim-out pool rooms are very conven...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chichester, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 7, 2013

Food was really good. The French and Italian restaurants were the best in my opinion. The crepe suzette needs a bit if work. The filet mignon was amazing. All of the deserts were fantastic too.

The entertainment was good, I have to say I would prefer the entertainment team didn't shout so much it is pretty annoying when you are trying to relax. That's just my preference though.

Sisi the waitress at the pool/beach was the best by far. Always coming around checking on drinks, very quick, very polite and friendly. Never stood around chatting with colleagues at the bar. The other servers were ok, but no where near as alternative as Sisi. She was fantastic - apart from the great pool, and amazing view of the beach she made the holiday so relaxing.

Great hotel, great room service and great maids cleaning the rooms. rooms were cleaned everyday very well.

Be prepared to eat a lot!!

Room Tip: Try to avoid the end of block 13 - there is a noisy hotel next door.
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 7, 2013

We stayed at Secrets Maroma Beach 3 – 14th September. Before we arrived at the hotel I had dialogue with them to ask various questions and they responded in a very prompt and polite manner. When we arrived we were not disappointed, the welcome was friendly and the whole process of checking in and being taken to our room was seamless. We had a very knowledgeable Bell boy who gave us a brief tour of the hotel whilst taking us to our room and he explained how everything worked in the room, making sure we were happy with everything before departing. We booked an Ocean Front room, this can only be done if you go ‘Preferred Club’ and although we didn’t rate the ‘Preferred Club’ package overall it was worth the extra money for the view alone.

Whilst mentioning the Preferred Club, the one thing I didn’t overly appreciate was the constant phone calls for the first few days. I understand making sure we were happy etc. but if we had an issue or wanted our vouchers we would have said. As above, the best thing about the Preferred Club was the ocean front room.

We were so tired from our journey we ordered room service via the iPhone app. I did have my reservations as to whether this would work but it did and our food was delivered within the hour. We had room service twice throughout our stay and the food was nice, albeit there was no comparison to the restaurants.

BEACH

The beach was stunning and we spent everyday (well everyday we could when we weren’t staying inside away from the storms) on the beach. We decided to splash out on the presidential cabana’s a few times and a normal cabana once also. Alex (Alejandro) the Beach Concierge was FANTASTIC, we loved Alex. He couldn’t do enough for you and the staff at Tortuga Bar were superb. The cabana’s were really good value, $40 per day, regardless of whether you had the presidential or normal cabanas. On our last day we had a cabana and the beach staff, along with our fantastic concierge, Yanin, brought me a birthday cake and sung me happy birthday. It was a lovely touch and I was really taken back by it all.

RESTAURANTS

We didn’t eat at Oceana, the seafood restaurant so I can’t make any comments about that.

World Café – Buffet breakfast was served in the World Café each morning and we really enjoyed the selection and variety that was on offer. The waiting staff, for the most part, were very helpful and there was a harpist on a few occasions which I though added a nice ambience. In the evening the World Café transformed into an a la carte restaurant and we dined there twice. The food was superb and the eclectic menu meant that both my and my husbands tastes were catered to.

Seaside Grill – This is the “steak house” and we dined here on our second night. The food was fine and the service very good, however, this was our least favourite restaurant. Don’t get me wrong, the food was fine it just didn’t stand up to the other restaurants at the hotel. We had a bottle of wine from their wine list. My first choice was unavailable I opted for a different bottle, it was ok, but nothing to write home about. We found the house wines not our taste at all and were disappointed that the wine we wanted was not available.

Portofino – This is the Italian and we dined here twice and were served by the same waiter, David, each time which was nice as you build a rapport with the staff. The food here was superb and my husband and I particularly liked the fine dining style of the cooking. It also meant that portions were of a good size, not too big, which we appreciated.

El Patio – This is the Mexican and we also dined here twice during our stay. Again we were served by the same waiter each time, Miguel, and he was very accommodating and friendly. The food here was lovely and my husband particularly liked the steak which he had both times. The mosquitoes inside were a bit of a nuisance but one of the waiters noticed we were having issues and brought over some mosquito wipes which I thought showed attention to detail and was MUCH appreciated.

Bordeaux – This is the French and we heard people raving about this restaurant. We tried to go a few times but it was closed for a few days and then if you didn’t get there before 7pm you had to wait until 8:30pm to get a table. We decided on our last night to go to Bordeaux and really liked that the menu was an iPad that showed the pictures of the food, I thought it was rather quirky, albeit it didn’t fit in with the décor of a French chateau. The starter and mains were lovely, sadly we were really disappointed by the desserts. My husband ordered Crepe Suzette and what came out was a “twist” on Crepe Suzette…..taglitelle in and orange liquor sauce. My husband was very disappointed as downstairs in the World Café someone ordered Crepe Suzette and they made this in front of them with a portable xxx. The main complaint was that it was not a crepe which is what it said on the menu. I ordered my favourite dessert, crème brulee, sadly you could tell that this had been taken from the fridge and the sugar did not have the crunch it should have. It had also split so I couldn’t eat it. Service stood out again however and our waiter was very good.

Himitsu – This is the Asian fusion restaurant and as they say, I leave the best until last…..this was by far our FAVOURITE restaurant. We did not have a meal at the teppanyaki tables, albeit the shows did look very good! We opted for a la carte dining and went to Himitsu twice. We requested the same waiter, Pedro, the second time we went. Pedro was fantastic and was by far the best waiter we had. Pedro couldn’t do enough for you and both he and in turn the chefs were so accommodating of our requests. We were thoroughly spoilt and had food that wasn’t even on the menu. Pedro is an absolute asset to Secrets and I hope he is appreciated by them as much as we appreciated him!

We didn’t see any of the shows but we were impressed that they had a show each night and live music in the main lobby. We did get a chance to listen to the live music in the lobby and were impressed by the standard. I did a few of the body balance classes with Big Willy who was fab, such a funny, happy guy. I also made use of the gym too which was good and had a good range of equipment. It was never too busy either so you didn’t have to wait to get on any equipment.

Because of the weather we couldn’t go out on our Whale Shark tour but we did get to do the F1 Explorer tour which was great fun. We booked it through AquaWorld who have a hut at Secrets. It probably wasn’t as cheap as if we’d have booked it prior to arrival but it wasn’t extortionate by any means and the staff were very helpful.

Overall my husband and I thoroughly enjoyed our stay at Secrets. The whole experience (except the weather at times) was superb and we would definitely consider Secrets again.

A big thank you to all at Secrets for making our holiday such a great experience!

Room Tip: 1. Unless you want an Ocean Front room I would steer clear of the Preferred Club. 2. Definitely s...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Playa Del Carmen Cp
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 7, 2013

Best beach, with white sand and beautiful green color of the sea. Very calm ambiance, very good for couples, special for honeymooners. If you like to go with friends is an option aswell. Staff very high oriented costumer service. Make everything to make you feel special and welcome all the time.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Playa Del Carmen Cp
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 7, 2013

I cannot say enough about this amazing resort. Everything was over the top. Food was phenomenal. Service was out of this world. We cannot wait to return. Perfect honeymoon - we will be back for out first anniversary.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jmckinnon497
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 6, 2013

This was our second time at Secrets. This time we took along another couple. Not only is the resort itself beautiful! the beach and pool are kept immaculate. The real treat here is the people- the resort staff will cater to your every whim and are the nicest people i have ever dealt with on any vacation. The food is delicious and the drinks are just perfect as well. My husband had the staff plan a special birthday "event" for me and all i can say is "OMG" totally over the top and the best birthday i have ever had! they really know how to provide an amazing experience for all the guests and i heard not one negative remark from other travelers while we were there. Please visit alejandro for beach concierge and roberto for your all around concierge- they were both so wonderful to us!

Room Tip: any room is a good room we liked the 2nd floor room with the jacuzzi on the balcony the buildings 17...
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Secrets Maroma Beach Riviera Cancun? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Secrets Maroma Beach Riviera Cancun

Also Known As:
Secrets Maroma Beach Riviera Cancun Hotel
Secrets Maroma Beach Riviera Cancun Hotel Playa Del Carmen
Address: Carretera Federal Cancun - Puerto Juarez | Km 306.5 S/N Punta Maroma, Playa Maroma, Playa del Carmen CP 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Playa Maroma
#1 Top resorts Hotel in Playa Maroma
#1 Luxury Hotel in Playa Maroma
#2 Romantic Hotel in Playa Maroma
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Secrets Maroma Beach Riviera Cancun 4.5*
Official Description (provided by the hotel):
Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, BookIt.com, Travelocity, Amex, Caribbean Online Mgt Corp., Tingo, Orbitz, Venere, HotelsClick, Cheap Tickets, Hotels.com and Agoda so you can book your Secrets Maroma Beach Riviera Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Secrets Maroma Beach Riviera Cancun, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.