We stayed at Secrets Maroma Beach 3 – 14th September. Before we arrived at the hotel I had dialogue with them to ask various questions and they responded in a very prompt and polite manner. When we arrived we were not disappointed, the welcome was friendly and the whole process of checking in and being taken to our room was seamless. We had a very knowledgeable Bell boy who gave us a brief tour of the hotel whilst taking us to our room and he explained how everything worked in the room, making sure we were happy with everything before departing. We booked an Ocean Front room, this can only be done if you go ‘Preferred Club’ and although we didn’t rate the ‘Preferred Club’ package overall it was worth the extra money for the view alone.
Whilst mentioning the Preferred Club, the one thing I didn’t overly appreciate was the constant phone calls for the first few days. I understand making sure we were happy etc. but if we had an issue or wanted our vouchers we would have said. As above, the best thing about the Preferred Club was the ocean front room.
We were so tired from our journey we ordered room service via the iPhone app. I did have my reservations as to whether this would work but it did and our food was delivered within the hour. We had room service twice throughout our stay and the food was nice, albeit there was no comparison to the restaurants.
The beach was stunning and we spent everyday (well everyday we could when we weren’t staying inside away from the storms) on the beach. We decided to splash out on the presidential cabana’s a few times and a normal cabana once also. Alex (Alejandro) the Beach Concierge was FANTASTIC, we loved Alex. He couldn’t do enough for you and the staff at Tortuga Bar were superb. The cabana’s were really good value, $40 per day, regardless of whether you had the presidential or normal cabanas. On our last day we had a cabana and the beach staff, along with our fantastic concierge, Yanin, brought me a birthday cake and sung me happy birthday. It was a lovely touch and I was really taken back by it all.
We didn’t eat at Oceana, the seafood restaurant so I can’t make any comments about that.
World Café – Buffet breakfast was served in the World Café each morning and we really enjoyed the selection and variety that was on offer. The waiting staff, for the most part, were very helpful and there was a harpist on a few occasions which I though added a nice ambience. In the evening the World Café transformed into an a la carte restaurant and we dined there twice. The food was superb and the eclectic menu meant that both my and my husbands tastes were catered to.
Seaside Grill – This is the “steak house” and we dined here on our second night. The food was fine and the service very good, however, this was our least favourite restaurant. Don’t get me wrong, the food was fine it just didn’t stand up to the other restaurants at the hotel. We had a bottle of wine from their wine list. My first choice was unavailable I opted for a different bottle, it was ok, but nothing to write home about. We found the house wines not our taste at all and were disappointed that the wine we wanted was not available.
Portofino – This is the Italian and we dined here twice and were served by the same waiter, David, each time which was nice as you build a rapport with the staff. The food here was superb and my husband and I particularly liked the fine dining style of the cooking. It also meant that portions were of a good size, not too big, which we appreciated.
El Patio – This is the Mexican and we also dined here twice during our stay. Again we were served by the same waiter each time, Miguel, and he was very accommodating and friendly. The food here was lovely and my husband particularly liked the steak which he had both times. The mosquitoes inside were a bit of a nuisance but one of the waiters noticed we were having issues and brought over some mosquito wipes which I thought showed attention to detail and was MUCH appreciated.
Bordeaux – This is the French and we heard people raving about this restaurant. We tried to go a few times but it was closed for a few days and then if you didn’t get there before 7pm you had to wait until 8:30pm to get a table. We decided on our last night to go to Bordeaux and really liked that the menu was an iPad that showed the pictures of the food, I thought it was rather quirky, albeit it didn’t fit in with the décor of a French chateau. The starter and mains were lovely, sadly we were really disappointed by the desserts. My husband ordered Crepe Suzette and what came out was a “twist” on Crepe Suzette…..taglitelle in and orange liquor sauce. My husband was very disappointed as downstairs in the World Café someone ordered Crepe Suzette and they made this in front of them with a portable xxx. The main complaint was that it was not a crepe which is what it said on the menu. I ordered my favourite dessert, crème brulee, sadly you could tell that this had been taken from the fridge and the sugar did not have the crunch it should have. It had also split so I couldn’t eat it. Service stood out again however and our waiter was very good.
Himitsu – This is the Asian fusion restaurant and as they say, I leave the best until last…..this was by far our FAVOURITE restaurant. We did not have a meal at the teppanyaki tables, albeit the shows did look very good! We opted for a la carte dining and went to Himitsu twice. We requested the same waiter, Pedro, the second time we went. Pedro was fantastic and was by far the best waiter we had. Pedro couldn’t do enough for you and both he and in turn the chefs were so accommodating of our requests. We were thoroughly spoilt and had food that wasn’t even on the menu. Pedro is an absolute asset to Secrets and I hope he is appreciated by them as much as we appreciated him!
We didn’t see any of the shows but we were impressed that they had a show each night and live music in the main lobby. We did get a chance to listen to the live music in the lobby and were impressed by the standard. I did a few of the body balance classes with Big Willy who was fab, such a funny, happy guy. I also made use of the gym too which was good and had a good range of equipment. It was never too busy either so you didn’t have to wait to get on any equipment.
Because of the weather we couldn’t go out on our Whale Shark tour but we did get to do the F1 Explorer tour which was great fun. We booked it through AquaWorld who have a hut at Secrets. It probably wasn’t as cheap as if we’d have booked it prior to arrival but it wasn’t extortionate by any means and the staff were very helpful.
Overall my husband and I thoroughly enjoyed our stay at Secrets. The whole experience (except the weather at times) was superb and we would definitely consider Secrets again.
A big thank you to all at Secrets for making our holiday such a great experience!
1. Unless you want an Ocean Front room I would steer clear of the Preferred Club.
2. Definitely s...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.