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“Still good, but could be better !” 4 of 5 stars
Review of Secrets Maroma Beach Riviera Cancun

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Secrets Maroma Beach Riviera Cancun
4.5 of 5 Resort (All-Inclusive)   |   Carretera Federal Cancun - Puerto Juarez | Km 306.5 S/N Punta Maroma, Playa Maroma, Playa del Carmen CP 77710, Mexico   |  
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Ranked #1 of 5 Hotels in Playa Maroma
Lincoln, United Kingdom
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
38 helpful votes 38 helpful votes
“Still good, but could be better !”
4 of 5 stars Reviewed January 23, 2013

This was our 2nd visit to the resort in 12 months, the first trip we very much enjoyed although there were complaints. There have been changes since we last visited, a very welcome change was the availability of WiFi for free throughout the resort, well done. Another change is the dress code for the Seafood and Steak restaurants, it was long pants, now it is long pants and the option of "Bermuda shorts". Unfortunately as to be expected the interpretation of what are Bermuda shorts can differ. Needless to say we noticed "swim shorts", "combat shorts" etc. which in our opinion is not appropriate for evening dinner. If it is Bermuda shorts fine, but they should enforce it.
The service is still fantastic, the staff treat every guest with utmost courtesy and friendliness. Okay some are looking for their next tip but as long as the service remains the same, no problem.
The last time we were there there was a very large business group taking up 400 rooms, this time we had a small group when we arrived which didn't affect us at all and on our last day another group taking 400 rooms arrived. Thankfully as it was our last day and it didn't make any difference, it no doubt would have done earlier in our stay. It is not the best time to visit when the resort is full, I am afraid the facility cannot cope. It was full when we arrived. We had a penthouse suite in the main building which I would recommend to anyone, the rooms are brilliant, they also have a very large balcony which has large sunbeds and a hot tub. The hot tubs however maybe be part of the problem they have when the hotel is full. For the first 3 nights we had no hot water to shower in the evening, we complained to no avail. We knew the problem was that there just isn't enough hot water when the hotel is full, they wouldn't admit this even though we referred it to our concierge every single night. They even sent a maintenance man to check our room, they knew the problem would be solved when they became less busy. Sure enough after 3 days and less guests, no problem. This is a problem the management really have to solve.
We were disappointed with the standard of the food within all the restaurants, we cannot remember one meal where we could say it was first class. Also this years house wine is not the best, we tried all three red options, Cabernet Sauvignon, Pinot Noir and the Tempranillo and none of them were as acceptable as earlier in 2012. One thing we would have liked to have seen would have been a "healthy option" on the menu, when you are there for 12/14 days it would have been a welcome alternative. Another change re. the food on offer was the serving of snacks every day at lunchtime around the pool area. This was excellent, the quality and service was very good.
The vast majority of what you find at the resort is first rate, however if they want to keep their number one rating in the area I would heartily recommend they look to improve in the areas I have highlighted.

Room Tip: The penthouses in the main building are the best, if not ensure you get a top floor room in the out...
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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7,032 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,968)
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English first
Washington, DC
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 23, 2013

This review is extremely delayed on my part but I just loved this place so much, I figured I just HAD to write a review. My husband and I visited SMB in June of 2012 for our 5 year anniversary and we absolutely fell in love with the resort! Truly an oasis… The grounds were absolutely immaculate. The staff was warm, hospitable, and always very accommodating. It’s truly the staff and excellent service that make this place. The food, (Drool) - the food was amazing! Sure there was no lobster on the buffet, but you were always able to request baby lobster and they were happy to accommodate. We did dinner on the beach one night and everything was just breathtaking…OH and how can I forget the 24 hr room service dropped off in the “secrets box”! The pool was a little small but never really crowded as most spent their time at the absolutely GORGEOUS beach. I mean it was truly beautiful! Soft white sand, clear, postcard perfect water…oh how I wish I were back there now! Oh, and on that oh-so-perfect beach, prompt drink service!!! The drinks were delish and ever abundant, top shelf. The shows were actually very good as well, not the cheese-ball getup like at most AI resorts. The Spa was divine, albeit a bit pricey. Save the pedicure for other place ladies, not worth the cost here… The massage and facials were excellent however. The disco was also actually pretty fun at night- enjoyed it much more than I anticipated. Overall, we had an incredible time at this beautiful place and are dying to go back- like RIGHT now! Though we love to try new places, SMB has set the bar pretty high and we are finding it hard to currently plan our next trip because we loved it here so much! And yep all that was without staying in the preferred club! What else is there possibly left to say…GOOOO, book your trip this very minute- you will not regret it! Oh, oh, oh and DO visit Tulum while you are there…beyond words!

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwich, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 23, 2013

We stayed at Secrets Maroma Beach Riviera Cancun for three weeks over the Christmas and New Year and all I can say it was brilliant and we will definatly be going again. When we arrived everyone was wonderful and made us feel so welcom, our room was excellent, food was the best we have had at an all inclusive and we were never at a loss as to which restaurant we would visit in the everning. One night we had room service and that was great as we watched TV and just chilled. Christmas and New Year had been well organised with some great activities and gala dinners the activities team worked so hard to help you enjoy your holiday.
The beach was amazing and I spent many a day walking along it stumbling across local wild life there was also Ring Tailed Lima's wandering around as the hotel is situated near a jungle area.The hotel was spotlessly clean ! The only thing we would say was out of character of the hotel was they did try and sell you wine from their celler which was very expensive on Christmas eve I brought two bottles of wine a merlot and a pino total cost £87 so just say you want the house wine which is brilliant they have a choice of four. I would like to say if I was to rate this hotel and holiday it would be my no 1.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olive Branch, Mississippi, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 23, 2013

Had a great time at this Secrets Resort! The staff was exceptional. The beds were the best i have slept on in all of Mexico even over the much more exclusive resorts we have stayed at. The wait staff at the pool was fantastic. the room was in good order and clean. The only issue i had was low water pressure with little to no hot water in the shower.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vacaville, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 23, 2013

We went to Secrets of Maroma on our Honeymoon this last December. The experience was fantastic. The Entertaiment Staff are energetic and keep you busy all day. There is always something to do no matter what you enjoy. The Restaurants and there wait staff were amazing and always attentive. Make sure you check out Himitsu. Our Concierge attended to our every need. There was'nt anything that he would'nt do for us. We had a swimout room which was amazing. Its temperature was great and secluded. The beach was absolutely beautiful and the grounds were well kept. We had the time of our life.

Room Tip: Choose priority and get the preferred club.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 23, 2013

This was my second time at Secrets. It was an enjoyable time overall. The property is very nice and the staff was great. We stayed in the Honeymoon Suite on the beach. I know next time not to go during Christmas there were to many families. There wasn't as much interaction between couples because they were with there adult children. The food wasn't as good as it was the first time i was there 3yrs ago. We will go back again but just not during the holidays.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Kingsville, Ohio
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 23, 2013

My cousin and I stayed in room 2712 (preferred club swimout) from January 7, 2013 to January 14 2013. What wonderful people, food, ambience, and the beach is like walking on superfine sugar. Our concierge, Sandra, couldn't do enough for us, and what energy she has! The employees seem more like friends, and cannot do enough to make a guest feel special. I wish I had gotten Andres (the bartender in the preferred club) recipe for his Pai Ai. Best drink ever!!!! I can't seem to find a recipe for it online...so sad. The pool and beach concierge, Jamie, is there before you call for him. Everything is done to make a guest feel valued, and we felt like we never wanted to leave. Fabulous people, fabulous trip. We shall return.

Room Tip: We were in building 27, in a swimout. We had a view of the ocean, and the pool was wonderful. It was...
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Secrets Maroma Beach Riviera Cancun

Address: Carretera Federal Cancun - Puerto Juarez | Km 306.5 S/N Punta Maroma, Playa Maroma, Playa del Carmen CP 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Playa Maroma
#1 Top resorts Hotel in Playa Maroma
#1 Romantic Hotel in Playa Maroma
#1 Luxury Hotel in Playa Maroma
#1 Spa Hotel in Playa Maroma
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Secrets Maroma Beach Riviera Cancun 4.5*
Number of rooms: 412
Official Description (provided by the hotel):
Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. ... more   less 
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Also Known As:
Secrets Maroma Beach Riviera Cancun Hotel Playa Del Carmen

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