We stayed at Secrets Maroma Jan 10-16 2013.
Arrival: Upon landing in Cancun we took about a 30 min shuttle ride with Amstar to the resort. It's mostly a highway/freeway ride and the road to the resort from the highway is a little bumpy but not too bad if your driver takes caution. The main drive for the resort is brick paved (which must have taken forever!) and fairly smooth. The resort is pretty impressive from the outside in terms of size. Once there our bags were taken ahead of us to our rooms and we were led into the lobby to check in. **Make sure to keep your passports with you as you'll need them to confirm your check in*** We had heard about the sales pitch for the coupons but we only had a short speech by a representative asking us to stop by sometime during our stay for the coupons and a brief tour. (We also had letters delivered to our room and a few phone calls about the offer but nothing too pushy).
Pools: We stayed in building 14 on the North side of the property in a swim-out room. Our swim out pool was very nice and recieved sunlight nearly all day (however if you were in one of the buildings on the South side this might not be the case). All of the pools on the grounds are salt water (no chlorine) and most of them are heated (exception being the maini infinity pool). The pools are very clean and are routinely brushed on the sides to avoid salt buildup. Be warned that the surface of the pools are pebbles/stones and while this isn't a huge deal we did have a few people with sore feet by the time we left.
We spent nearly every day by the main pool which was very large and nice. The bars open around 10-10:30am and it's usually pretty easy to find a place to put your stuff or lounge. Pool Volleyball games are held every day at noon which are very fun. The Entertainment staff will participate either against the guest or a few will join in with everyone else. Guillermo (Big Willie) and Carlos (Sasha) are usually always playing. The swim up bar is really great and our bartender Philberto was always ready to serve us any shot or drink we came up with.
Food: The 24 hour room service was a great amenity. We never had to wait longer than 40 min from the time we placed our order to it arriving at our room. You could either have it delivered in the box next to your door or the staff member would place everything on your room table for you to eat.
The breakfast buffett at the World Cafe had a great selection of everything you could think of. The Coco Cafe was nice for coffee drinks.
For lunch you could dine at the World Cafe again, or the Barefoot Grill buffett near the pool. You also had the option of the Seaside Grill where you could sit down and order from a menu.
For evening dining we went to Portifino (Italian food, great atmosphere and excellent waiters), the Seaside Grille (mix of steak and seafood, decent atmosphere but the food was so so), Bordeaux (French food, you should try the Filet Mignon and the French Onion Soup) and Himitsu (Hibachi style with a great show and wonderful fried ice cream for dessert).
This was our first time at an all inclusive resort so it's hard to judge the food compared to other resorts. There definitely was a wide selection, but none of our group would consider themselves experts on fine dining so I can't speak to the quality of some of the fancier menu choices. However I will say that the presentation was always excellent.
Rooms: Our room was very large and clean. The bed was extremely comfortable however the pillows were very soft (like flat) - we found extra pillows that were more firm in our closet. The TV gets decent reception (though all analog channels) but the wifi (free of charge) was excellent. I believe the resort must have really made an effort to improve this area because it was much better than any of the past reviews made it out to be. There was a signal all throughout the property and Secrets now has an app that allows for you to make calls (to rooms or outside) through the app and wifi free of charge. Our room was cleaned twice daily with one of those being turn down service in the evening. There's a light button near your door to indicate you don't want to be disturbed.
Entertainment/Activities: We took the jungle bike ride (which is not really through the jungle) which was fun and you really got to see a glimpse of life outside the resort, we tried the archery lessons, and we went to a few of the shows. The first night we saw the Cirque du Sole inspired
Sensuality show (which was a little risque but this is an 18+ resort), the second night was the Rock Show which featured the resort band playing cover tunes of classic rock bands, there was a hip-hop breakdance and beat boxing show which was good, and we saw the Fire Show which might have been our favorite.
Beach:Last but not least I should mention the beach. The sand was amazing....literally like feeling brown sugar under your feet. The beach was much deeper than the resorts next door and never did it feel overcrowded. It was a Red Flag beach for our stay due to winds but it was really quite calm compared to what many would expect a Red Flag to indicate.
Overall I would definitely reccommend Secrets Maroma to anyone looking to visit the Riviera Maya area. It is a little more expensive than some of the other resorts but you'd be hard pressed to find the same type of service and relaxation anywhere else.
- Official Description (provided by the hotel):
- Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. ... more less
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- Also Known As:
- Secrets Maroma Beach Riviera Cancun Hotel Playa Del Carmen