We enjoyed a wonderful two weeks in late November at Secrets Maroma. This was the latest of several holidays we have spent in the Caribbean at adults-only AI hotels and it was easily the best.

The hotel is well laid out, not too big and very clean, and right on a really beautiful white sand beach.

Our room (2033) was well appointed and in a block next to the jungle so we got to see plenty of beautiful birds and wildlife. The bed was enormous, and the most comfortable we have had in a hotel. The room was kept very clean by our maid Patricia, and any help we needed was quickly provided by Alberto the concierge.

The food was really good, especially at the Italian, French and Chinese restaurants. In fact, all of the restaurants were good - we tried them all. Breakfast at the World Cafe each morning gave a big choice of foods - eggs, waffles, pancakes, cereals, pastries, hams, cheeses, fish, fruit; if you can't find a good breakfast there, then you are too fussy.

The Rendezvous bar was a great place for a drink or two before dinner, with top shelf liquour served with a smile.

The Barefoot Grill served the biggest (and tastiest) burgers we've ever seen, as well as salads, chicken, ribs and fish.

As has been mentioned in previous reviews, the staff here are outstanding. Special mention here for Edgar (World Cafe), Luiza & William (Portofino), Omar (El Patio), Alberto - who arranged a nicely decorated table and a cake for our anniversary- (Bordeaux) and Nelvia (who was always smiling and very efficient at the Rendezvous bar. Look out for these people because they can make your stay special. The management, we hope, looks after them.

Would we stay here again? Without a doubt!

My wife and I stayed at Secrets Maroma for a quick, three-night vacation in early December. We had a great first impression - the service was always friendly and prompt, drinks were well made and easy to get, and the room was amazing. We got a preferred club ocean view, but were lucky enough to be put on the top floor of building 26. This ends up being on Ocean Front room without the additional cost!

We had the World Cafe buffet every day and it is fantastic. We tried both Bordeaux & El Patio, both were great as well. The room service is pretty lousy, but at least we got a great story out of it:

* Night 1: Ordered the "Napa Valley" turkey sandwich. Definitely received a ham and cheese, or what they call a "Barros Jarpa."

* Night 2: Ordered another Napa Valley, and had room service deliver it into our room. The waiter opened the tray, looked at the sandwich and said, "Napa Valley." No. For sure, another ham and cheese.

* Night 3: The final test. We ordered both a Barros Jarpa and Napa Valley. The 30 minute wait for it to appear in the secrets box was intense. We opened the plates - and - two ham and cheese sandwiches. We nearly died laughing. I'm guessing they don't have that sandwich anymore. This must be the "Secret."

The beach was perfect, the sand was nice and cool, easy to get a chair/bed by the beach and pool. If there's a loud wedding, the break them up around 11pm. All in all, it was a great first experience in Mexico. We would definitely go back.

We stayed at this hotel for our honeymoon 21 Nov-6 Dec and couldn't have wished for a more memorable trip. We booked the most basic room in building 21 and had a great view of the jungle plus it was lovey and quiet, I wouldn't bother to pay more for a better room as it had everything we could have needed and for once it actually looked like the photos on their website!
The only slight issue with our room was that coffee/mini bar drinks weren't always replenished, but a quick call to concierge and within 5 minutes it was all sorted. Just a quick mention on the timeshare pitch, we were in reception the day after arrival and someone approached us to ask if we had collected our resort credits, I said we didn't want to sit through a sales pitch so we would leave it and they were absolutely mortified even offended that I had that impression of the hotel, even going as far to ask where I got that information from. In the end it took one minute to sign for them and that was that.
We were able to eat at all the restaurants and really enjoyed the Italian and seafood restaurant Oceana plus the theme nights were really good fun. The food is good quality considering the size of the resort and we never had any complaints. The drinks were great at the resort, cocktails were plentiful and tasted consistent and the house wine was very good.
The beach and pool areas are lovely, always plenty of loungers and we were never up early. The drinks service was good at both and although we didn't tip for every drink I didn't notice a difference in service.
We loved heading to the sports bar late afternoon for a few drinks and to play pool/darts/table tennis, great way to end the day and meet other guests.
The entertainment team were amazing, not sure how they always had the energy but they were good fun and weren't pushy at getting guests involved in the activities.
All in all this is a fantastic resort whether you like to keep busy or do nothing. The staff are a real credit to the hotel and nothing is too much trouble.
If you are in any doubt whether to book this hotel, just do it, you won't be dissapointed!

We must have been there on an off week or something. Many occasions we encountered rude staff telling us no for trivial things (putting 2 tables together in an empty restaurant, moving empty untaken pool chairs to accommodate 8 together, asking for a 2nd beach towel, etc). The real killer for me happened at El Patio restaurant one night at dinner. We were inside in the back where its very dark when I felt something crawling on me. It was a small spider. I wiped it off but could not see where it landed on the table it so I grabbed my iphone flashlight. Upon shining it we discovered 50-60 small spiders crawling all over the table, I was shocked. The group at that point of course got up as we had not eaten yet and there was no way at that point. The staff rudely demanded we pay for the bottle of wine they had just opened for us, which by now had spiders on the glasses so we weren't touching them. No sorry, no anything. Unreal. I can say, no question I will never stay at another secrets. If you look at my profile you'll see I've been to over 20 Ai resorts and have never given a review like this. It doesn't matter how nice the grounds are, with a staff this rude and bugs near food, it's a must pass. Sorry.