We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Can't Wait to Go Back!” 5 of 5 stars
Review of Secrets Maroma Beach Riviera Cancun

Save Saved
You added Secrets Maroma Beach Riviera Cancun to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Secrets Maroma Beach Riviera Cancun
4.5 of 5 Resort (All-Inclusive)   |   Carretera Federal Cancun - Puerto Juarez | Km 306.5 S/N Punta Maroma, Playa Maroma, Playa del Carmen CP 77710, Mexico   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Hot Hot Hot Savings!
Ranked #1 of 5 hotels in Playa Maroma
Superior, Colorado, United States
1 review
4 helpful votes 4 helpful votes
“Can't Wait to Go Back!”
5 of 5 stars Reviewed December 4, 2012

We stayed at Secrets Maroma during the middle of September this year, and the weather was perfect. This was our first time to Maroma, and it was pure luxury. We stayed at Secrets Silversands a couple years ago, and knew we wanted to go to another Secrets resort. Maroma definitely lives up to being the best resort within the Secrets family. Great food, well thought out pool and bars, incredible white sand beach, beautiful turquoise ocean and attention to detail kept us happy during our stay. Even the entertainment shows at night were excellent! We upgraded to the swim out which was well worth it. You don't have a "pure" ocean view unless you are right on the beach (Ocean Front), so we decided to do the swim out in building 25 rather than have an ok view. Props to all the incredible staff for all their hard work. They really make you feel like you are in paradise. We would like to give a shout out to Carlitos, JC, Alberto, Lorena and Diana of the entertainment staff. It was funny, because we knew JC from our stay at Silversands! Our concierge, Rogelio, was always more than friendly. Freddy at the breakfast buffet was quite outgoing. Also, Consuelo at the lobby bar as well as Filberto & Jesus at the pool bar always made and delivered the perfect drinks. Our favorite restaurants were Bordeaux and El Patio, although all of them were pretty good. We hope to go back soon!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

6,611 people have reviewed this hotel

Traveler rating
    5,359
    899
    233
    84
    36
See reviews for
260
5379
34
130
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,813)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Marysville, Washington
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 4, 2012

We just returned from spending 10 fantastic nights at Secrets Maroma Beach. There is not one bad thing I could say about this resort. We were truly spoiled by the amazing staff that was there to pamper you all hours of the day and night. The beach is so beautiful, this is were we spent most of our days. There was always a staff member waiting to find you beach chairs and towels with a smile on their faces we never had a hard time finding a spot to lounge. They do a great job of keeping the seaweed off the beach as well. The pool was awesome too where we enjoyed the pool volleyball games. The entertainment staff is what really made our trip memorable for us. Big thanks to Manuel "Mani", Alberto "Black Diamond", and Diana "Muppet" for getting to know us and putting a smile on our faces everyday. We had so much fun with you guys! Also we would like to mention Fabian (poolside assistant) who always went out of his way to say hola and make sure we were taken care of.

We choose a swim out room and loved it! Besides a few small lizards crawling around there were no bugs that we noticed. It was so fun to walk out a few steps and take a swim whenever we pleased. The drop box for room service was very convenient.

The FOOD! The food was top notch at every restaurant. Our favorites were the French and the Himitsu. The service staff was always friendly and knowledgeable. We also enjoyed the beach side and pool side grills during mid day for lunch. Every Saturday the chefs make a big production at the pool with a variety of delicious dishes to choose from. They even get in a canoe and cater to those in the pool! It was very neat!

We would definitely recommend this resort to everyone. This vacation is going to be hard to beat. We are hoping to make it an annual vaca! Thank you SMB!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 4, 2012 via mobile

The resort was clean and the food was very good. The reason we went was for a wedding. The wedding coordinator was terrible. They left the cabanas along the isle where the bride was walking in from. So we had old French balls in the pictures. I know it wouldn't be as private but they did not follow through with what they said they would do. Reception was planned for outside. It started to rain so we had to move everything inside. It took them an hour and a half to reset 5 tables. While we all waited in the lobby starving, they would not get us any appetizers from any of the restaurants. When we checked how much longer it would be until they would be ready, we walked in on the staff standing in the reception room watching music videos. Luckily are group was great so we had a lot of fun regardless. But if you are the type that would let things ruin your time this place can do that. You not able to sit at the restaurant with more than a group of four. So if your the fifth person have fun eating a lone. For a five star adult resort they had way too many rules. Also, I have been to many other resorts in and around Playa and I can honestly say it is over priced. I stayed in four star and five star resorts at half the price and had more options for food, better entertainment, and was not surround by seniors that glared every time you made a peep. If your going to this resort make sure you going with a group of people who will make the most out of it. If it wasn't for the group we went with I would have been very disappointed.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sioux Falls, South Dakota
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 4, 2012

We have been to other area resorts but this was our first visit to Secrets Maroma Beach. We LOVED every minute of this vacation and have every intention to stay here again for all trips in the future! The rooms were clean and beautiful. Kept up nicely all day. Felt very safe. The food and beverages were out of this world! We had no complaints about ANY of the restaurants, and the Lobby Bar was a lot of fun each night. Look no further for a better, more hard working staff. Must meet Guillermo--the BEST bar tender on the planet! So polite, smart and friendly! Made excellent drinks and had fun with our group! Our favorite restaurant was El Patio. Our favorite server was there--Gilberto. What a fun, professional and knowlegeable guy. Made the BEST food recommendations! We loved every minute at this beautiful resort. The entertainment was also very good. Appreciated Manny and the others for adding in more fun. Every aspect surpassed our expectations. We can't wait to come back next year.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, Maryland
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 3, 2012

This is our third trip to Secrets, our first to Secrets Maroma. The resort exceeded our expectations, which were already high from our previous experiences. Food was excellent. Pools were quiet, clean, and comfortable. The beach was pristine. Room and amenties were first rate. What distinguished this resort from prior vacations, because we had come to expect all of this, was the extremely attentive and caring staff. From our personal concierge Rogelio to the site manager Rafael, Secrets rolled out the red carpet to make sure that every need and want was taken care. They mean it when they say "welcome home."

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Staten Island, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 3, 2012

I cannot say enough good things about this resort!

We just returned from our Honeymoon and I was really upset as we were leaving.

We stayed in a Preferred Club Junior Suite with a soaking tub. While we didn't spend much time in the room with all the activities going on, I loved the room and its features. The soaking tub was a nice private touch for a honeymoon stay.

The food was delicious. We were not disappointed in anything we tried and I am a picky eater. Our favorites were the Mexican restaurant and the Hibachi. The service from the waiters at the two restaurants were outstanding. They really went above and beyond! (Omar at El Patio and Pedro at the Hibachi)

We booked a honeymoon package and participated in everything that was included. The massage and dinner on the beach were great!

We absolutely loved the entertainment team. They were all so friendly and even remembered our names! I had so much fun with them. They will definitely be missed.

The beach was stunning. The sand was white and soft. There were no shells on the sand. I am not much of a beach person, I usually prefer the pool but spent a lot of time on the beach. The pool was great too and the service at both is amazing. You will never be without a drink in your hand.

This was such a great trip and we received a great deal when booking through Expedia. If possible, I cannot wait to return for our anniversary!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omaha, Nebraska, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 3, 2012

We traveled to Mexico for our sons wedding, it couldn't have been any better than this. The surroundings, the staff, the rooms, the FOOD, the service, the beach, the beautiful weather and best of all the most BEAUTIFUL wedding ever. This resort left nothing out, they were spectacular in every way! I would recommend this resort and experience to anyone that is looking for a get away beyond their expectations! Thank you Secrets we hope to visit again soon!

Room Tip: We had a 4th floor facing ocean view, wonderful!
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Secrets Maroma Beach Riviera Cancun? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Secrets Maroma Beach Riviera Cancun

Address: Carretera Federal Cancun - Puerto Juarez | Km 306.5 S/N Punta Maroma, Playa Maroma, Playa del Carmen CP 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Playa Maroma
#1 Top resorts Hotel in Playa Maroma
#1 Romantic Hotel in Playa Maroma
#1 Spa Hotel in Playa Maroma
#1 On the Beach Hotel in Playa Maroma
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Secrets Maroma Beach Riviera Cancun 4.5*
Official Description (provided by the hotel):
Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, BookIt.com, Amex, Hotels.com, Tingo, Caribbean Online Mgt Corp., BookingOdigeoWL, Travelocity, Agoda and Venere so you can book your Secrets Maroma Beach Riviera Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Secrets Maroma Beach Riviera Cancun Hotel Playa Del Carmen

Owners: What's your side of the story?

If you own or manage Secrets Maroma Beach Riviera Cancun, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.