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“A wedding to remember!” 5 of 5 stars
Review of Secrets Maroma Beach Riviera Cancun

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Secrets Maroma Beach Riviera Cancun
5.0 of 5 Resort (All-Inclusive)   |   Carretera Federal Cancun - Puerto Juarez | Km 306.5 S/N Punta Maroma, Playa Maroma, Playa del Carmen CP 77710, Mexico   |  
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Ranked #2 of 6 Hotels in Playa Maroma
GreenLeadersSilver level
Omaha, Nebraska, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“A wedding to remember!”
5 of 5 stars Reviewed December 3, 2012

We traveled to Mexico for our sons wedding, it couldn't have been any better than this. The surroundings, the staff, the rooms, the FOOD, the service, the beach, the beautiful weather and best of all the most BEAUTIFUL wedding ever. This resort left nothing out, they were spectacular in every way! I would recommend this resort and experience to anyone that is looking for a get away beyond their expectations! Thank you Secrets we hope to visit again soon!

Room Tip: We had a 4th floor facing ocean view, wonderful!
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2,352)
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English first
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed December 2, 2012 via mobile

We enjoyed everything about this resort. The staff was great. And the food was amazing.

This resort was very accommodating. We were never disappointed.

There is honestly nothing bad I could say about this resort. We will def be coming back again.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed December 2, 2012 via mobile

We just returned from a (way too short) week at SMB. We had read the reviews religiously prior to our stay and found the resort to be everything that we had hoped for it to be.

We spent our week on the beach and enjoyed the beautiful water, the spectacular service, and the variety of fruity beverages that were available. I asked the server to surprise me each time and eventually settled in on a few favorites (Miami Vice, Mango Tango, Jamaican Star.)

Our room was nice and we enjoyed receiving our turn down service with a printout detailing what all would be happening the next day. Little touches like that were not expected, but were certainly appreciated.

There is no way you can go hungry at SMB. There is something for everyone.

We did the Preferred Honeymoon Package and enjoyed all of the perks that came with it- massages, champagne breakfast, private dinner on the beach, but we agreed at when we return (and we will return!) we will just go with a regular room. We spent most of our time out of the room anyway!

We were impressed with the staff from the concierge to the wait staff and entertainment. They went out of their way to make our stay enjoyable.

We can't wait to return for our anniversary!

Stayed November 2012, traveled as a couple
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burlington, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 1, 2012

My husband and I went for four days and 3 nights. We were blown away by our experience! The service was over the top! Everyone was very nice and helpful. The food was fantastic. I have to eat Gluten Free and every restaurant was able to accomodate me and the wait staff was very knowledgable about what I could eat. They even make fresh Gluten Free bread which is a huge deal! Our favorite restaurants were the french one and the italian one.
We enjoyed the pools, the beach, the kayaks (free), the bars, and did an excursion to Tulum and snorkeling in a Cenote (highly recommend).
Our room was very big and clean with a great bed. My birthday was during our stay and they decorated our room with balloons, streamers and gave us a bottle of champagne. The level of service was totally amazing. You never wanted for anything and if you did want something you just had to ask and it would show up.
The secret drop box for room service was very convenient.
If you have to eat Gluten Free I highly recommend this resort! You will be able to eat and drink lots of amazing food!
The only down side was the TV. To change channels you always had to go back to the main menu. Overall we were more than satisfied with our stay!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chester
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed December 1, 2012

Me and my partner have just returned to the UK after spending 19 nights at Secrets Maroma. This is our 6th time in the area and we were a little apprehensive as we were expecting high standards as have previously visited great resorts such as The Excellence, El Dorado e.t.c. This resort did not disappoint!

Overall, this hotel would be difficult to top. The food is of an exceptional quality, the staff are amazing, the beach is absolutley breath taking and the grounds are immaculate.

To begin,

We booked with purple travel - I would not recommend these to anybody! We booked about 12 days before we flew, seemed to get a good price. On arrival (after about 19 hours travelling, due to indirect flights and nightmare immigration at Cancun - which to be fair is normally fairly quick) we were told at reception that they did not have our reservation/booking. After about an hour of searching, their was still no booking - basically, they did not have clue who we were! Fortunately, the front desk/reception were really helpful and went out of their way despite not being registered. They let us stay and said that they would contact the agent (purple travel) as soon as they (being UK) were open. Well, after 2 days of desperate pleading from, both myself, my partner and the hotel, NO REPLY! I decided to make a few comments on their facebook and suddenly they responded! The hotel was fully booked and we were the minus 1! Massive mention and thankyou to Hector and Mr sergio on front desk as these two were the ones to enable us to stay. Not purple travel, who had the nerve to say we could travel to another hotel (which was about 2k cheaper) at no extra charge!! Madness! Anyway, enough ranting about some disgraceful excuse for a travel agency, I will talk you through this GREAT resort.

Beach - Out of this world!!!! By far the best we have seen in Mexico - or anywhere. White talc sand, Crystal turquoise waters...
Staff could not do enough for you. Nicosia and Hermilio would come and make your beds for you - position them in the sun/shade and lay towels out - they were fantastic!

Food - Exceptional. Quality fish, Chicken, duck, beef, veg - in fact everything!
We loved Himitsu, the French, The Italian and as a seafood lover I loved Oceana. The hotel was at full occupancy ad we barely had to wait to be seated at all over the 3 weeks.
Lunch was great. Particularly loved the seaside grill (Amazing Tuna). Waiter Antonio was espescially hard working, as was Manuel. To be fair all staff were fab!
Breakfast was good too. Great choice.

Bars/drinks - We tended to stay around the Lobby at night. Great waitress service - Lus and Nelvia were the best, you could not leave your seat without them rushing over to top your glass up. They were well on top! Other mentions to Erica and Lidia.
Drinks were very good. Good house wine and great cocktails and proper brands. Did not need to spend any extra on wine menu - other than my birthday where we ordered a special champagne.
In the day, we didnt go to any bar. We would relax on the amazing beach and get served by the waiters - They were amazing again,especially urbarno - would remember exactly what we both drank whether alcohol or not and be there befor you had even finished the last!!
There were always plenty of beds, all comfy, and were always spread out as was the pool! The only day when this differred was when there was a conference, mid-way through our holiday, and about 200 drunken American turned the place into a 'nicer' version of Benidorm (just for 1 day thankfully!)
(the beach is huge!)

Staff and service. Second to none. These are the most professional workforce I have ever seen! On top of everything. Every waitress/ waiter, bar tendor remember exactly what you like after about 2 days!!. After 19 nights they were basically setting the resort up for us - Ha!
Pablo and Hector at the French were great - really proffesional! Edgar at the Italian the same. Victor and Alexandro at the seafront restaraunts were also very efficient and professional. Flavio and crew at Himitsu were the same - we ordered literally what we wanted (multiple dishes e.t.c). Edgar the World cafe, manager, was our best friend on the resort, Exceptional and personable,
Also, although we did not really partake in much of the entertainment I have to mention the two Manuels. They were both adorable, very friendly and really good fun!
All the staff we witnessed were gorgeous. Genuinely lovely, hard working and a pleasure to be tended by.

Pools/Grounds - Beautiful. Not really a pool person but they looked immaculate as did the grounds. Staff always maintaining gardens e.t.c

Overall, this hotel is hard to beat. thouroughly enjoyed our time and could of easily stayed another week - that would just have been greedy!
As I mentioned this was our 6th time to Riviera Maya. We will be returning. Any questions please mail me

Thankyou Secrets Maroma. Youy were Wonderful

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greeley,CO
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed December 1, 2012

We stayed November 22-29,2012. This was our second trip to this Hotel and our 9th trip to Mexico. The Hotel is on the nicest beach that we know of in Mexico. You can walk barefoot for at least 2 miles in both directions. The Hotel is clean and the staff is better than most. Now here is the reason why I didn't give it 5 stars. We ran out of hot water in our room 2 times, I woke up with bites on my ankles twice (bed bugs?), you have NO privacy on your balcony as the room next door can look onto yours, there is high pressure to upgrade your wine at dinner, we got resort coupons but you are only allowed to use a part of them for any purchase--for instance you get $40 in wine upgrades and can only $10 at a time, plus any upgraded wine is at least $30. My complaint about this BEACH resort was that they are trying to contain all beach users in a certain area. We moved our chairs a little closer to the water one day and the resort beach attendee (Nazi) told us we had to move back behind some imaginary line. Another day he moved our chairs while we went for a walk. We love the beach but don't want to be crammed in like sardines. The grounds at this resort also need a lot of work--lots of areas with no plants/flowers/grass.

Room Tip: We had a room with a jacuzzi on the patio but there was no privacy from the room next door so we nev...
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 1, 2012

Secrets Maroma Beach: there are no words. It is just fabulous. The resort is gorgeous, and the staff was simply awesome. Such very very kind and thoughtful people! My daughter got married on the beach there, and it was the most beautiful wedding I have ever seen. Secrets attended to every detail, and did an exceptional job. Twenty two of us were in attendance and every person who attended had the time of their lives. The food and drinks, too, are unequaled.

Thank you for such a wonderful experience and for such precious memories!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Secrets Maroma Beach Riviera Cancun

Address: Carretera Federal Cancun - Puerto Juarez | Km 306.5 S/N Punta Maroma, Playa Maroma, Playa del Carmen CP 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Playa Maroma
#2 On the Beach Hotel in Playa Maroma
#2 Top resorts Hotel in Playa Maroma
#2 Luxury Hotel in Playa Maroma
#3 Green Hotel in Playa Maroma
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Secrets Maroma Beach Riviera Cancun 5*
Number of rooms: 412
Official Description (provided by the hotel):
Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. ... more   less 
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Also Known As:
Secrets Maroma Beach Riviera Cancun Hotel Playa Del Carmen

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