This was our first visit to this resort, but will not be our last. The entire staff was very accommodating to anything that came up. Our first night we had trouble with our key and door locking. Someone was there to replace it (several times) unitl it worked. We also had some problems with our internet connection and that was also very quickly addressed. After encountering the two (minor) bumps, we were compensated by receiving our beach bed for free and a bottle of champange waiting in our room at the end of our second night.
- Official Description (provided by the hotel):
- Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. ... more less
- Reservation Options:
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- Also Known As:
- Secrets Maroma Beach Riviera Cancun Hotel Playa Del Carmen