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“Absolutely awesome!” 5 of 5 stars
Review of Secrets Maroma Beach Riviera Cancun

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Secrets Maroma Beach Riviera Cancun
4.5 of 5 Resort (All-Inclusive)   |   Carretera Federal Cancun - Puerto Juarez | Km 306.5 S/N Punta Maroma, Playa Maroma, Playa del Carmen CP 77710, Mexico   |  
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Ranked #1 of 5 hotels in Playa Maroma
Aiken, South Carolina, United States
1 review
1 helpful vote 1 helpful vote
“Absolutely awesome!”
5 of 5 stars Reviewed November 24, 2012

We arrived there on Nov.1 and stayed for 5 awesome nights. This place far exceeded my expectations! This place was beautiful, clean,and the service was beyond friendly (they would do anything for you). The quality of the food was unbelievable! I can't say enough Good about the place and the people who work there, Thank you so much! Special Thanks to our concierge Raymundo and Daniel at the Beach bar! I will most definately be back to this paradise!

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,634)
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Washington State
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 24, 2012

We booked our trip 3 months in advanced for 8 people total. 4 Rooms for 4 couples. Booked all at the same time. Called two weeks before twice and re-confirmed our reservations. All was good.

We arrived and there were no reservations. We sat in the lobby for a while to figure things out. They could only offer us 5 nights. The other 3 had to be at a different resort. We chose The Vine in Cancun. All 4 couples got our rooms late after 4:00pm. We were all give rooms with double beds. Such a big bummer. Talked with another couple who were there for their wedding from England. They asked this bride to move on her last day to a smaller room and would give her $200.00 to spend. She asked if she could spend it at the spa they said "NO".You can spend in the gift shop. LOL Poor bride. She didn't move. Also another lovely couple all the way from France had a 19 day reservation. They didn't have their reservation either and she could only stay 5 nights. She was scrambiling to find another resort for the remainder of her vacation. I heard the resort had two hugs groups coming in and out throughout our stay which booked out the resort. BEWARE THEY OVERBOOK THIS RESORT. It sounds like normal practice. Such a bummer..

Ok, The good stuff:

Beautiful Resort and grounds. You really can't see the pool or beach at all from most of the rooms, unless you are in the preferred buildings. It is a long ways to walk from main part of resort to pools and beach. This was okay for us, we love the exersise.

Rooms- were nice and comfortable. The double beds were comfortable too!! He He

Food-The food was excellent. The espresso was superb in the room and at the Cafe. Drinks were very good and high quality.

Staff-Was so nice and friendly. We really loved Fransisco and Dennis(with braces).

Shows-The American Idol show was fantastic.

Beach-Was beautiful. Sand so powdery and soft. Swimming in the ocean was a blast. I'm a huge fan of the Cancun beaches also. Very comparable.

What makes this resort so expensive is the beach. It really is not worth the price. You can get the same look (Beach) in Cancun minus the jungle look.

Entertainment Staff-A blast. Loved beach volleyball everyday twice a day. They made it fun, and what a great beach to play on.

We would return again on "special pricing" A sale or something like that. We would be prepared to go to another resort during our stay. That was afirst for us and this was our 6th all inclusive trip to Mexico and 5 star resorts.

Enjoy, you will love it, just hope you can stay your whole week. :)

Room Tip: Up high to get some sort of view. Preferred Room?
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clifton, New Jersey
Senior Contributor
35 reviews 35 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 23, 2012

After coming back from our second all inclusive experience all I have to say is "it will be hard to top this resort." We went in 2009 and were blown away by the quality of food, service and beauty of grounds and beach. Seriously , if you are going to do all inclusive don't look elsewhere, I doubt the quality has declined since then, we had a horrible experience in Punta Cana just now and always talked about how great our fist all inclusive experience was at this place. Will probably never do all inclusive again since Maroma is adults only and we have a little one now :(

  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dresher, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 23, 2012

This was our second visit to this wonderful resort. The staff can't do enough for you. Special "shout outs" to Andres in the preferred club, Carlos who was our concierge, and to all of the entertainment staff who work their tail off all day long in order to make your stay as enjoyable as possible. We really appreciated the efforts of Willy, Fermin, Diana, and Bambi for making sure we were having fun. The food and drink are great, the rooms are fabulous, and the whole experience is really special. We can't wait to go back again next year.

Two suggestions:

1 - Take some extra dollar bills along and reward excellent service. Although "tips are included", these hard working folks deserve more then they are making. They never expect anything more, but they really appreciate it when offered. A few dollars to the servers and maid staff go a long way.

2 - Avoid the sales pitch from the vacation club folks. To be kind, they are "less than honest" when making their pitch. If you even think about buying into their program, you need to Google it very carefully before jumping in. Just saying...

Room Tip: Upper floors have better views for sure, but since we didn't spend too much time there, it was n...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derby, Kansas
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 22, 2012

My wife and I spent a week here for our tenth anniversary. We loved everything!! With this being and all-inclusive resort, I was expecting a lower quality experience, but everything was great!! The food, the drinks, the service and entertainment were all top notch!! The beach was the most beautiful beach we had been on, and our massages at the spa were awesome too. Even though we would be tired at night, the entertainment they provided was well worth staying up for. Our room was cool, with a soaker tub on the balcony and everything was very clean and taken care of. The most impressive thing was the different "themes" they would have every night for dining options or entertainment. There was always someting new going on and kept it very exciting. Highly recommended and I would definitely return in future!!

Room Tip: We had an excellent view of the ocean from building sixteen, top floor.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tipperary, Ireland
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 22, 2012

To be honest maybe we had high expectations of this 5 star(after being to a 5 star in Dubai!)and it was part of our honeymoon for eight nights.Overall we did enjoy the stay.The drive up to the hotel was a little shaky.We were greeted with a warm welcome at reception and had no problems checking in or out and all the staff at all times were informative and helpful.It was our first time to stay in an all inclusive resort.The food was good and there was a great choice of food and restaurants,we both loved breakfast! The omelettes were amazing!Our bedroom had a "honeymooners"sash on it which was a nice touch after we arrived.The room itself was only ok.It was clean and spacious but I expected a more luxurious feel for what we had paid.Unfortunately it rained for 2 days really heavily while we were there.Some of the other guests complained of water running under their bedroom doors and the staff struggled to keep the water away from the restaurant doors at times.One of the restaurants had a few leaks while we were eating dinner one night!The pool area was nice but I was disgusted at the local lizards who looked for food off the guests by the pool and who also used the pool!Are they toilet trained??We used the beach much more.The sand was soft,the beach was clean and the water was great!Service on the beach was good aswell.We tried to give a tip as often as we could but we didnt feel it was expected of us all the time.The spa was fabulous,the choice of treatments and the staff were excellent!It was a bit pricy but well worth it!Nighttime entertainment was in a theatre but the water got through here aswell.I found the seats damp at times and could see some of them had mildew.The actual entertainment was hit and miss but we really enjoyed the rock show.We did enjoy the stay but in general I feel the hotel overall needs a little updating!

  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Borehamwood, United Kingdom
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 22, 2012

Put simply, this is a wonderful hotel. By far the best we have experienced. The room, beach, hotel decor, gym, cleanliness, service, people, food & drink is very, very good. If you have the weather to go with it, then you WILL enjoy yourselves. Staff cannot do enough for you. If I had the money to spend on a holiday next year I may well consider elsewhere but if I were to recommend anywhere in Mexico I would not tell you to go to anywhere other than Secrets Maroma Beach.

Room Tip: We stayed in a cheap room which faced the jungle & did not miss much. The partial sea view rooms...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Secrets Maroma Beach Riviera Cancun

Also Known As:
Secrets Maroma Beach Riviera Cancun Hotel
Secrets Maroma Beach Riviera Cancun Hotel Playa Del Carmen
Address: Carretera Federal Cancun - Puerto Juarez | Km 306.5 S/N Punta Maroma, Playa Maroma, Playa del Carmen CP 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Playa Maroma
#1 Luxury Hotel in Playa Maroma
#1 On the Beach Hotel in Playa Maroma
#2 Romantic Hotel in Playa Maroma
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Secrets Maroma Beach Riviera Cancun 4.5*
Official Description (provided by the hotel):
Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. ... more   less 
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