To be honest maybe we had high expectations of this 5 star(after being to a 5 star in Dubai!)and it was part of our honeymoon for eight nights.Overall we did enjoy the stay.The drive up to the hotel was a little shaky.We were greeted with a warm welcome at reception and had no problems checking in or out and all the staff at all times were informative and helpful.It was our first time to stay in an all inclusive resort.The food was good and there was a great choice of food and restaurants,we both loved breakfast! The omelettes were amazing!Our bedroom had a "honeymooners"sash on it which was a nice touch after we arrived.The room itself was only ok.It was clean and spacious but I expected a more luxurious feel for what we had paid.Unfortunately it rained for 2 days really heavily while we were there.Some of the other guests complained of water running under their bedroom doors and the staff struggled to keep the water away from the restaurant doors at times.One of the restaurants had a few leaks while we were eating dinner one night!The pool area was nice but I was disgusted at the local lizards who looked for food off the guests by the pool and who also used the pool!Are they toilet trained??We used the beach much more.The sand was soft,the beach was clean and the water was great!Service on the beach was good aswell.We tried to give a tip as often as we could but we didnt feel it was expected of us all the time.The spa was fabulous,the choice of treatments and the staff were excellent!It was a bit pricy but well worth it!Nighttime entertainment was in a theatre but the water got through here aswell.I found the seats damp at times and could see some of them had mildew.The actual entertainment was hit and miss but we really enjoyed the rock show.We did enjoy the stay but in general I feel the hotel overall needs a little updating!
- Official Description (provided by the hotel):
- Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. ... more less
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- Also Known As:
- Secrets Maroma Beach Riviera Cancun Hotel Playa Del Carmen