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“Some good - some GROSS!” 2 of 5 stars
Review of Holiday Inn Express Biddeford

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Holiday Inn Express Biddeford
2.0 of 5 Hotel   |   45 Barra Road, Exit 4 Business Park, Biddeford, ME 04005 (Formerly Comfort Suites)   |  
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Ranked #1 of 5 Hotels in Biddeford
Boston, MA
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
23 helpful votes 23 helpful votes
“Some good - some GROSS!”
2 of 5 stars Reviewed June 2, 2010

First the good - large room (would NOT call it a suite) with two comfortable queen beds and a pullout double bed/sofa. Room itself was very modern and clean. Great for a family traveling with two teens.

Now the GROSS - MOLD on the shower curtain, around soap dish - totally disgusting! The pull out bed had last guests' sheets - had not been changed. The air conditioner was about three inches from the bed - and blew directly onto it. What a seriously poor design - froze night one, slept with window open insterad on night two.

Breakfast: The hotel seemed to be overwhelmed by the large number of guests at the free breakfast (Memorial Day weekend). On our first morning the garbages were overflowing, and the counters were in need of attention. The woman working the breakfast seemed frazzled and overwhelmed. The waffle maker looked as though it had not been cleaned in months. The second morning it was clear that the waffle batter had been left there for 24 hours - the batter came out watery and gross. The woman working this morning opened it up and the there was a layer of mold on top of the little bit of watery batter within - GROSS! She did clean it immediately and put in a new batch of batter - but my stomach was already turned!

Overall - could be a very nice hotel with some serious attention to cleanliness. Until then - avoid!

  • Stayed May 2010, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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138 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Atlanta, Georgia
Top Contributor
205 reviews 205 reviews
57 hotel reviews
Reviews in 106 cities Reviews in 106 cities
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed January 30, 2010

The overall experience was great. My one beef is that when we arrived to our room, the heating unit had to be turned on. It was freezing in our room and it took several hours before the temperature was comfortable. The room was nicely decorated, spacious, and comfortable. The staff members were friendly. They offered a nice complimentary continental breakfast too.

  • Stayed January 2010, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
north jersey
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 8, 2009

Stayed at Comfort Suites Biddeford on our trip to Cutler ME., going & coming home.Friendly, courteous staff, very nice facility, safe & secure, comfortable & clean room. Pet friendly too.Great continental breakfast offered each morning from 6am to 9am.

  • Stayed September 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ottawa, Canada
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 24 cities Reviews in 24 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed September 22, 2009

Stayed here for three nights on vacation to Portland Maine area. Upon check-in, I discovered that the coffee maker wasn't cleaned from the night before. Also, the remote control didn't work, so I was given another one, which also didn't work. The next morning, when the room was cleaned I requested another one, which didn't work either. The next night, I exchanged it for another one from the desk, which didn't work either. Since I deducted it was probably the TV, the only solution was to switch rooms. The only room available for a queen at the other end of the hall. I didn't feel like moving that far, so I decided to put up with it. Then I tried the HBO channel, which didn't work, despite the promise from the clerk that it would. This place sucks. Suites are nothing more than regular hotel rooms with a couple of half-walls. Cheapo hotel with no attention to detail and no concern from staff. Pathetic place. I can't remember having this many problems with a room, even with cheaper hotels.

  • Stayed September 2009, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, MA
2 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed August 7, 2009

AWFUL CUSTOMER SERVICE! We called the manager of the hotel the night before reserving our stay (last minute night away), and said we'd like to stay there and that we have twin one year olds and would need cribs for them if we stayed there. The manager said that yes, they can provide us cribs.
Next day, we checked in 20 minutes after check in time, and go to the room and no cribs. We went to the front desk to ask, and manager said that they are first come first serve (only 4 in the entire hotel she said). Well, a bit too late to tell us that! As a mom of twins I know very well to plan and pack properly, yet she then proceeded to tell me that it was my fault that i didn't properly prepare by not packing pack n plays - rude! We were in the room for all of 10 minutes, moved barely a bar of soap, and she would not refund our money. Nor express any sorrow, or provide any guidance on how we were to have a SAFE stay in "Comfort" inn that night. So we drove 3 hours home and had to pay for a room that we didn't use! The corporate office said that they could not refund our money, only the local hotel manager could. The manager provides a sacharrin sweet hello, but underneath she is cold hearted.

  • Stayed July 2009, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
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Vermont
1 review
1 of 5 stars Reviewed June 2, 2009

My family and I rented three rooms and all three left much to be desired. I work in the hotel industry and therefore know what rooms should look like and when they just don't care. In our room there was black mold all along the caulking in the shower, the corners had at least 1 inch of grit and nastiness in them and the door came within an 1/8 of inch of the toilet when you closed it, so if someone opened the door while you were using the toilet, you'd get nailed in the knees. My sister's room had so much mold along the bottom of the shower curtain that you could tell it had been there a while, mold like that doesn't appear overnight. When we contacted the hotel, the sales director let us know that she would take care of it. Well maybe she should take care of the housekeeping manager because part of her job is to make sure that those rooms are cleaned properly before putting guests in them. Don't they know that black mold like that is dangerous!!! My dad's first room was dirty, the toilet was on the verge of overflowing with someone else's waste, there was dirty soap on the counter and dirty towels. When they moved rooms they discovered that the vanity light in bathroom didn't work. My dad is legally blind so he kind of needs the light. When he called the front desk she said no one could do anything until Monday. My husband took a light bulb from our vanity and tried to put it in his. No luck. The whole vanity was broken, not just the bulb. How does that happen? My suggestion would be to stay somewhere else. The didn't seem to care about anything that was wrong in our rooms. I would never allow a room in my hotel to look the way those bathrooms did. I would simple be embarassed!!!!

  • Stayed May 2009, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Sturbridge, MA
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 26, 2009

This hotel is conveniently situated between Freeport and Kennebunkport, both of which have fun Christmas festivals. This was our second visit at this Comfort Suites, and again it didn't disappoint me. Clean rooms, decent breakfast, and really nice staff who make you feel like friends......and I can't believe they actually call you shortly after check-in to make sure everythign is OK! Much cheaper than any place near our 2 destinations. The Freeport hotels were nearly twice the price. High speed internet service too.

  • Stayed December 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Biddeford

Address: 45 Barra Road, Exit 4 Business Park, Biddeford, ME 04005 (Formerly Comfort Suites)
Phone Number:
Location: United States > Maine > Biddeford
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Biddeford
Price Range (Based on Average Rates): $
Hotel Class:2 star — Holiday Inn Express Biddeford 2*
Number of rooms: 70
Reservation Options:
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Also Known As:
Comfort Hotel Biddeford
Comfort Suites Biddeford
Biddeford Comfort Suites
Holiday Inn Express Biddeford Maine

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