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“Very Clean and Great Service!” 5 of 5 stars
Review of Holiday Inn Express Biddeford

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Holiday Inn Express Biddeford
2.0 of 5 Hotel   |   45 Barra Road, Exit 4 Business Park, Biddeford, ME 04005 (Formerly Comfort Suites)   |  
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Ranked #1 of 5 Hotels in Biddeford
Moncton
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Very Clean and Great Service!”
5 of 5 stars Reviewed October 1, 2013

My wife and I have stayed at this hotel serveral times over the past few years, and I would recommend anyone to stay at this location. You are close to the Walmart Supercenter and restaurant in the area. Only 15 minutes away from Portland for Shopping, and 20 minutes from Kittery. The staff is very polite and willing to help with any request. The hot breakfast offered bacon, sausage, bagel, cerial, milk, eggs, and several juices and coffees. Our room was super clean, and there was no noise in the halls after bedtime. We will be back!

Room Tip: All rooms seemed good locations
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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128 reviews from our community

Traveler rating
    43
    41
    18
    8
    18
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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  • German first
  • Italian first
  • Any
English first
Saco, Maine
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed September 19, 2013

As a business in the local area, we have many visitors come to the area to attend conferences throughout the year. In the past, we have recommended the Comfort Inn (now Holiday Inn Express). Our recent experience with the management at the Holiday Inn Express has been nothing short of disappointing and boorish. I found the manger very short and inconvenienced. Deep sighing when asked to fax or email confirmations, (which by the way were never sent even after several attempts) and not returning phone calls. We had to go as far as contacting the General manager through the corporate office to even receive a response. I would not recommend this hotel for any professional organization if you want to be treated with dignity, respect and importance.

  • Stayed September 2013, traveled on business
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Biddeford, responded to this review, October 6, 2013
Dear Moxiesp,

Thank you for taking the time to convey your comments regarding your recent experience with us. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide.

I sincerely apologize for the poor customer care and for the dissatisfaction this has caused you. This is definitely not up to our standards as we always strive to provide the best customer service to each and every guest. We deeply regret the poor experience and negative impressions you may have had.

Kindly be assured that we treat this matter seriously as we always strive to deliver world-class service to our guests. We appreciate the feedback that we receive from our guests & this is crucial for us to address any issues that may come up. We hope that you give us a chance to change your perception of our hotel.

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Biddeford hotels

Woburn, Massachusetts
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 19, 2013

We had a great one night stay over the Labor Day weekend. Rooms are large, clean and comfortable. It is only one exit away from Old Orchard Beach which worked for us. Many restaurants in the area for dinner. We had a nice time. Would stay again.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fredericksburg, Virginia
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 8, 2013

Hotel looked brand new. Very clean. Bed pretty comfortable. However, not enough front desk staff. Although very professional, we had to wait in line for check- in for 25 minutes. Two ladies at desk but one was just standing there the entire time--I guess a trainee. Hotel was quiet at night. However, beginning at 8:30 am was awakened by cleaning staff vacuuming room nearby. They were extremely noisy with doors and knocking against walls. Realizing we were not going to get anymore sleep we got up to get some breakfast. People dripping from the pool were ahead of us. Really people? One toaster, 8 people waiting to make toast. You get the picture. Not adequate seating. Left to find breakfast elsewhere. Still would stay here again though. Nothing was really the staff's fault. Just a very busy hotel -- which isn't a terrible thing.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Worth, Texas
Top Contributor
118 reviews 118 reviews
60 hotel reviews
Reviews in 62 cities Reviews in 62 cities
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed September 6, 2013

I booked this online without any reviews to rely on since it was just reopened. We arrived late afternoon/early evening and you could tell right away that things were new. Modern decorating!

Front desk was pleasant and check in was quick. Was offered snack and water for being a platinum member.

Room itself was immaculate and each bed had 4 pillows, with a mix of firm and soft. Love not having to ask for extras!

Only small hiccup was that our remote was not working, but they switched it out quickly.

Good location right off the highway as well and close to Kennebunkport and the beaches.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, Vermont
Top Contributor
55 reviews 55 reviews
12 hotel reviews
Reviews in 24 cities Reviews in 24 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed August 13, 2013

Based on the previous reviews I guess we got lucky to arrive last weekend post construction. I never knew it was under construction until I just came here to write a review! Hotel looked brand new both inside and out, guess we know why now. Very convenient location as it right off the interstate and within 10-15 minutes from Old Orchard Beach, Ferry State Beach, Hills Beach etc.

Check out was very smooth and we were offered a couple snacks upon check in (we used our points to pay for the room). Our room was on the 2nd floor and was larger than expected. King bed with couch and sitting area. Our room had a fridge, microwave, and coffee maker. They also have a small gym and average size indoor pool.

The free included breakfast was what you'd expect from Holiday Inn Express. Eggs, yogurts, bacon, bagels, croissants, etc. Nothing fancy but a lot better than a continental breakfast.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lebanon, Indiana
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 23, 2013

Hotel was under construction and should not have been open, said the third floor was done, but the room they put us in was far from finished. Stains on the ceiling, no desk chair, no hangers, no light for the side of the bed, smoke alarm was open, fire sprinkler system was not finished, the counter over the fridge was extreamly hot from ???. Only three floors but waiting for the elevator you would think their was a lot more. killed three spyders, and the worst part was, the staff was unfriendly and did not care.

  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Biddeford, responded to this review, August 11, 2013
Dear Jerry R,

Thank you for taking the time to convey your comments regarding your recent experience with us. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide.

Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests. I apologize for the shortfalls during your recent stay with us. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. I have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Biddeford

Address: 45 Barra Road, Exit 4 Business Park, Biddeford, ME 04005 (Formerly Comfort Suites)
Phone Number:
Location: United States > Maine > Biddeford
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Biddeford
Price Range (Based on Average Rates): $
Hotel Class:2 star — Holiday Inn Express Biddeford 2*
Number of rooms: 70
Reservation Options:
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Also Known As:
Comfort Hotel Biddeford
Comfort Suites Biddeford
Biddeford Comfort Suites
Holiday Inn Express Biddeford Maine

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