We stayed here about a week in August. First of all I'd like to say how nice I think it is that the manager responds to every review; very nice! The customer service here is excellent. The people at the front desk were never frustrated, but always willing to help if needed. When we first arrived, we had booked a 2 queen room, however when we got to the front desk they mentioned a king room had opened up so we took that. Didn't even see the 2 queen room. However the layout of the king was a little odd. Its a long room with a narrow strip connecting the king with the living area. The thing is the bedroom has no view. Instead the living area (which has a pullout sofa, kitchenette) does. Anyway we left this room because we were worried about an A/C problem; we were concerned that not enough A/C would circulate thru the narrow hallway to the bedroom which had a fan, but no separate A/C. So we decided to go back to the desk & get the 2 queen room w/balcony. So we went with a 2 queen with fridge and micro for about 5 days. I'll admit the carpet was worn & dated, but we didn't mind much as the room was large enough to accommodate a cot as well. The pool was nice, beautiful view of the bay. One thing about the pool was it seemed to vary in temp over the course of the week. One day the heater jets were not on. The same went for the jacuzzi, one day it was extremely hot, the next sort of luke warmish. The breakfast was quite good-eggs, sausage, blueberry and plain waffles, bagels, eng. muffins, toast, pastries, cereal, oatmeal, hard boiled eggs, fruit, yogurt, juices, h.choc. & coffee. It was a good breakfast. On the last night of our stay we moved into the Presidential Suite. It was a real, two room suite with two pocket doors to give privacy to the main bedroom if desired. Very spacious. Nice roomy handicapped acc. bathroom, well-stocked kitchenette, comfy beds, and a wonderful sofa bed. (I had slept on the cot in the other room). There was a huge hot tub in the room with a view that was fantastic. The hot tub was nice, although slightly hard to figure out. This room also had a slightly larger balcony than the other room. All in all, it was a wonderful stay with great rooms, excellent staff and the best view in town!
Rooms on the first floor are pet friendly. Also the restaurant and pool is on the first floor so tho...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for noticing that I respond to each review. I worked for Marriott Corporation years ago, and I was astounded to hear that Mr. Marriott actually read 10% of the letters that were sent to the office of consumer affairs! Guest experiences were important to him. They are certianly important to me.
Report response as inappropriate
I remember hearing about the issue of air circulation regarding the king suites. I am glad that you were comfortable in the double queen and the Presidential suite.
By the number of reviews you have written, I can tell that you are well-traveled. I am glad that you found us to your liking.
I hope that you will be able to com back to Belfast and join us again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.