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The Charles Inn: Traveler Reviews

2.5 of 5
20 Broad Street, Bangor, ME 04401 (Formerly The Phenix Inn)
Hotel amenities
The Charles Inn
Ranked #22 of 24 hotels in Bangor
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75 reviews from our community

    Trip type
Traveler rating
    7
    20
    16
    9
    23
Date Rating
nova scotia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
“disillusioned”
2 of 5 stars Reviewed October 27, 2011

Not at all what was expected from the pictures and ads for this Inn. VERY tired, poor mattresses, dim lighting, and set in the heart of the pub/bar scene makes for a very long and uncomforable night. Draperies hanging off rods, rotten window frames, filthy carpets can not be compensated by the clean bathroom. We received clean towels daily, but our room was missed to have garbage removed! Breakfast looked fine - but if the rooms were any indication of the kitchen ........ well, we didn't bother to have any. Not worth the money.

Room Tip: the rooms facing the street are NOISY - bars all around
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  • Stayed October 2011, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
Ask easterncanadashopper about The Charles Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlottetown, Canada
Senior Reviewer
10 reviews 10 reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
“A real hole in downtown Bangor”
1 of 5 stars Reviewed September 25, 2011

The hotel smells old ... it is old and has not been updated. The window air conditioning units are insufficient to keep our room cool and sound from the bar next door was enough to keep us a wake until the wee hours of the morning ... and then there was the police and fire sirens at 3:00 am ... just after we had fallen asleep. A $100 per night is far too expensive for these rooms ... you would do much better to sleep in your car.

Room Tip: Don't choose any room.
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  • Stayed September 2011, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
Ask PoppleRock about The Charles Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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“Very disappointing”
2 of 5 stars Reviewed September 25, 2011

My husband and I traveled around New England for 11 days. We were in Bangor for the Tommyknockers tour, and decided to stay for a night. We had read the TripAdvisor reviews for the Charles Inn and were not expecting to be blown away, but were hoping that the hotel would be "aged" in a good way. We had very low expectations, and the lobby seemed nice enough. I did not find the woman who checked us in overly friendly, or even helpful. When we got to our room, disappointment set in. The TV was very old, and only got 5 channels. The bathroom was dingy and the fan (connected to the light) was incredibly loud. The room was in dire need of a new paint job, and just felt dingy & dirty. The bed was horrible. We kept rolling to the middle of the bed, and we were only given one threadbare cased thin pillow each. I had to sleep with a blanket under the pillow to ensure I wouldn't wake up a with a sore neck. It is apparent that even though the owners display expensive art in their lobby, guest comfort is not a concern. Then again, if a painting for $3500 was sold, I guess they could paint a room and get some new pillows. I felt gross, stiff and groggy the next morning. the continental breakfast wasn't great either. The bagels were dry and they didn't have any water (sounds like a strange complaint- but it's a challenge to stay hydrated when you're on the road for an extended period of time). The Irish pub across the street was fun. We had a good time talking to the bartender and some of the regulars, but all in all, we should have done the tour and headed to our next destination skipping a night in Bangor all together.

Room Tip: pick a different hotel.
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  • Stayed September 2011, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
Ask smarties79 about The Charles Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
“Wonderful People”
4 of 5 stars Reviewed September 14, 2011

We had a wonderful time at this hotel- it's old, clean and in the center of town! The owner was wonderful! We usually stay in a chain hotel when we're in the area, but this was fantastic! We loved the resident Pug!

Room Tip: Tell them if you have dogs- they have special rooms and they're nice and clean!
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  • Stayed September 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask haldane42 about The Charles Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
“Dim but adequate”
3 of 5 stars Reviewed September 12, 2011

It's poorly lit and poorly furnished, but clean and functional enough. Everything about the place is slightly odd, but not terrible. Friendly enough staff. At one point my bed broke, but they came and fixed it within an hour. Breakfast was pathetic. So, mediocre but fine.

  • Stayed August 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask lfogg about The Charles Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Charles Inn

Also Known As:
The Charles Hotel Bangor
Charles Hotel Bangor
The Charles Hotel
The Charles Inn Bangor, Maine
Address: 20 Broad Street, Bangor, ME 04401 (Formerly The Phenix Inn)
Region: United States > Maine > Bangor
Amenities:
Business Center Free Breakfast Free Parking Wheelchair access
Hotel Style:
Ranked #22 of 24 hotels in Bangor
Price Range: $$
Hotel Class:2.5 star (2.5*)
Reservation Options:
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The Charles Inn
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