My husband and I traveled around New England for 11 days. We were in Bangor for the Tommyknockers tour, and decided to stay for a night. We had read the TripAdvisor reviews for the Charles Inn and were not expecting to be blown away, but were hoping that the hotel would be "aged" in a good way. We had very low expectations, and the lobby seemed nice enough. I did not find the woman who checked us in overly friendly, or even helpful. When we got to our room, disappointment set in. The TV was very old, and only got 5 channels. The bathroom was dingy and the fan (connected to the light) was incredibly loud. The room was in dire need of a new paint job, and just felt dingy & dirty. The bed was horrible. We kept rolling to the middle of the bed, and we were only given one threadbare cased thin pillow each. I had to sleep with a blanket under the pillow to ensure I wouldn't wake up a with a sore neck. It is apparent that even though the owners display expensive art in their lobby, guest comfort is not a concern. Then again, if a painting for $3500 was sold, I guess they could paint a room and get some new pillows. I felt gross, stiff and groggy the next morning. the continental breakfast wasn't great either. The bagels were dry and they didn't have any water (sounds like a strange complaint- but it's a challenge to stay hydrated when you're on the road for an extended period of time). The Irish pub across the street was fun. We had a good time talking to the bartender and some of the regulars, but all in all, we should have done the tour and headed to our next destination skipping a night in Bangor all together.