I called to make a reservation and the "receptionist"? just laid the phone on the desk while she talked on the phone, answered someone's question, booked someone in.... Why do I know this? Because I listened to all the activity until I finally hung up the phone (and no, she never came back and said anything after she said hello). So I called back, got the answering machine. And I called back again, got the answering machine. Called back again, got the answering machine - I think you know the drill - for about 15 minutes. Still no answer. I was going to book a reservation. But, not now - if this is an indication of their customer service skills, I don't want to experience actual paying money to be ignored.

This was an awful experience on our summer vacation. We stopped at this hotel for the night on our way to Kennebunkport from Quebec and had a terrible experience. The neighborhood is scary and the room was not nice at all. The bed was very old, the towels were thin and the sink area did not look very clean. We left very early in the morning and will never return to Bangor. I would suggest that people find a different stop on the highway for an overnight.

The woman at the front desk was friendly and welcoming, so that was a plus.

I am from Louisiana and I traveled through Maine in October 2010 with a couple of friends. We only spent one night here, but wish we were able to spend another couple of days. We walked in to some lively Cajun music coming from the New Orleans themed bar area beside the lobby. It immediately felt like home. The hostess, Connie was very friendly and helpful. The hotel itself is old and full of character. Being familiar with several old hotels in the French Quarter of New Orleans, I felt like I was in one of those. Charming and warm. This is not a cookie cutter Holiday Inn Express, which is why I choose it. The rooms were comfortable, slept with the window open on a cool October night and never heard any street noise. Within easy walking distance of several bars and restaurants. We really enjoyed Paddy Murphy's Irish Pub right across the street. And Connie greeted us when we returned at 11:00 pm. She chatted with us and served us strong drinks at the bar until 1am. Great place. I'll definitely stay here again.

This is an old hotel. It is owned by a family that has tried on purpose to keep it original as possible. If you stay here it must be with the understanding that it as if you are staying in a hotel from the 1800's. The place has a warm charm. It is like staying over an old friends home. The breakfast is fine--eggs --meats--french toast ect...