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The Charles Inn: Traveler Reviews

2.5 of 5
20 Broad Street, Bangor, ME 04401 (Formerly The Phenix Inn)
Hotel amenities
The Charles Inn
Ranked #22 of 24 hotels in Bangor
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75 reviews from our community

    Trip type
Traveler rating
    7
    20
    16
    9
    23
Date Rating
Maine
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Never even got there!”
1 of 5 stars Reviewed July 29, 2011

I called to make a reservation and the "receptionist"? just laid the phone on the desk while she talked on the phone, answered someone's question, booked someone in.... Why do I know this? Because I listened to all the activity until I finally hung up the phone (and no, she never came back and said anything after she said hello). So I called back, got the answering machine. And I called back again, got the answering machine. Called back again, got the answering machine - I think you know the drill - for about 15 minutes. Still no answer. I was going to book a reservation. But, not now - if this is an indication of their customer service skills, I don't want to experience actual paying money to be ignored.

  • Stayed July 2011, traveled with family
    • 1 of 5 stars Service
Was this review helpful? Yes 3
Ask flowerpotmen92 about The Charles Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Will never go back...”
2 of 5 stars Reviewed July 13, 2011

This was an awful experience on our summer vacation. We stopped at this hotel for the night on our way to Kennebunkport from Quebec and had a terrible experience. The neighborhood is scary and the room was not nice at all. The bed was very old, the towels were thin and the sink area did not look very clean. We left very early in the morning and will never return to Bangor. I would suggest that people find a different stop on the highway for an overnight.

The woman at the front desk was friendly and welcoming, so that was a plus.

  • Stayed July 2011, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask lswwest about The Charles Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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New Iberia, Louisiana
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Charming, friendly, comfortable and great location.”
4 of 5 stars Reviewed December 5, 2010

I am from Louisiana and I traveled through Maine in October 2010 with a couple of friends. We only spent one night here, but wish we were able to spend another couple of days. We walked in to some lively Cajun music coming from the New Orleans themed bar area beside the lobby. It immediately felt like home. The hostess, Connie was very friendly and helpful. The hotel itself is old and full of character. Being familiar with several old hotels in the French Quarter of New Orleans, I felt like I was in one of those. Charming and warm. This is not a cookie cutter Holiday Inn Express, which is why I choose it. The rooms were comfortable, slept with the window open on a cool October night and never heard any street noise. Within easy walking distance of several bars and restaurants. We really enjoyed Paddy Murphy's Irish Pub right across the street. And Connie greeted us when we returned at 11:00 pm. She chatted with us and served us strong drinks at the bar until 1am. Great place. I'll definitely stay here again.

  • Stayed October 2010, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask rluke1971 about The Charles Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NEW YORK
Senior Contributor
32 reviews 32 reviews
17 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
“NOT A BAD PLACE-BUT”
3 of 5 stars Reviewed November 26, 2010

This is an old hotel. It is owned by a family that has tried on purpose to keep it original as possible. If you stay here it must be with the understanding that it as if you are staying in a hotel from the 1800's. The place has a warm charm. It is like staying over an old friends home. The breakfast is fine--eggs --meats--french toast ect...

  • Stayed September 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask PETE90 about The Charles Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moncton, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“NEVER STAY THERE!!!”
1 of 5 stars Reviewed November 19, 2010

First impression walking in, dingy and dirty. Carpets all over the hotel looked like someone had been murdered there.Wish I would've taken photos. Rooms smelled. Had to park in rear of building near dumpsters. ZERO safety. There were bums walking around everywhere. Felt very unsafe. Inside building it smelled. I decided to lay down on the bed and instinctly placed my jacket over the pillows so my skin wouldn't touch them. My husband went downstairs and walked into staff yelling at each other about boyfriends only wanting sex etc... unappropriate. The room made us feel like we'd be visited by a ghost at night. Stayed less than an hour and hear sirens at least 4 times. Called expedia and asked to get our money back. Had paid 100$ for room. Found a great clean hotel near Bangor mall for same price. Didn't regret our decision AT ALL. Only perk of hotel was that there was a little dog downstairs (pug called Hailey) that made us think of our own dog. NOTHING POSITIVE ABOUT THIS PLACE. Sad scary hotel.

  • Stayed November 2010, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
Ask JulieLuc12 about The Charles Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Charles Inn

Also Known As:
The Charles Hotel Bangor
Charles Hotel Bangor
The Charles Hotel
The Charles Inn Bangor, Maine
Address: 20 Broad Street, Bangor, ME 04401 (Formerly The Phenix Inn)
Region: United States > Maine > Bangor
Amenities:
Business Center Free Breakfast Free Parking Wheelchair access
Hotel Style:
Ranked #22 of 24 hotels in Bangor
Price Range: $$
Hotel Class:2.5 star (2.5*)
Reservation Options:
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The Charles Inn
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