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“best place in Bangor” 5 of 5 stars
Review of Hilton Garden Inn Bangor

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Hilton Garden Inn Bangor
3.0 of 5 Hotel   |   250 Haskell Road, Bangor, ME 04401   |  
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Ranked #2 of 25 Hotels in Bangor
florida
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
19 helpful votes 19 helpful votes
“best place in Bangor”
5 of 5 stars Reviewed October 15, 2013

By far, this is the best place to stay in Bangor. Very clean and well designed hotel. Incredibly comfortable beds and very nice rooms. All staff are very friendly and well trained and always greet you with a smile. A special mention to Jake and Nikki of the Bar area. Outstanding people! They both remembered us from previous visits. These two are shining examples of why this place will be around with good ratings for a very long time. Jake is a true artist when it comes to creating signature cocktails as witnessed by his infusions and the cocktails he creates with them. Brilliant! Between location, good design, lovely rooms, and outstanding staff, this place makes a perfect home away from home.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike M, General Manager at Hilton Garden Inn Bangor, responded to this review, October 19, 2013
Dear Guest,

Thank you so much for your high praise of our hotel! Jake and Nikki and the rest of our staff are greatly appreciative of your wonderful comments, it means a lot to all of us. We do everything we can to make sure guests like yourself keep coming back. We look forward to seeing you again!
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471 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
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English first
Modesto, California
1 review
2 of 5 stars Reviewed October 15, 2013

My wife and I stayed at the Hilton Garden Inn for 10 days in September, 2013. The hotel and room amenities were nice and about what we expected. What was not acceptable was a bath tub so slippery that showering was like skating on ice. When we asked the desk clerk if we could have a bath mat to keep from slipping we were told, "There is nothing we can do." Apparently, the hotel water is so over conditioned that it creates a hazard. When the manager as asked about the problem he or she (the manager never appeared) did not comment. Rather than pack up and move to another hotel, we purchased a bath mat at a local store and that kept us from slipping for the rest of the stay. I cannot believe that hotel management would 1) ignore a potential danger of injury with attendant liability and 2) would be so callous regarding customer satisfaction. We will not stay with the Hilton Garden Inn again.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike M, General Manager at Hilton Garden Inn Bangor, responded to this review, October 19, 2013
Dear Guest,

Thank you for staying at our Hilton Garden Inn recently. We appreciate you taking the time to review us on Trip Advisor. I'm very sorry to hear that your stay with us was less than exceptional. All of our tubs and showers have a non-slip surface on the floor, and our housekeeping staff takes great care in making sure that they are properly cleaned and rinsed before we rent the room. Our policy on bath mats is in place to prevent a greater potential liability for our guests - many bath mats can potentially be a very dangerous slip hazard that we want to avoid. I would like to inform you that after you notified the front desk about the slippery surface, our executive housekeeper inspected the shower to make sure that the surface was properly cleaned and rinsed to avoid any potential slip hazard. If there was not a proper follow up with you afterward, I do apologize for the lack of communication. Along with providing the highest quality service possible, our top priorities also include the safety and security of all our guests. I would love to have you back as a guest so that you can enjoy all we have to offer once again. I will contact you personally via email so that we can be sure to resolve this situation to your 100% satisfaction. I look forward to speaking with you very soon. If there's ever anything more I can do for you, please don't hesitate to contact me anytime.
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Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed October 10, 2013

Except for being a little out of the way, the hotel and grounds are great. Convienient parking, Very neat and orderly. Staff friendly and helpful, always ready to assist. Very nice lounge area with a Happy Hour. Comfortable place to unwind.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike M, General Manager at Hilton Garden Inn Bangor, responded to this review, October 19, 2013
Dear Guest,

We're very pleased to hear you had a wonderful stay at our hotel recently. Thank you for taking the time to post such a great review of our hotel on Trip Advisor. Our staff loves hearing back from our guests!
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Winsted, Connecticut
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 9, 2013

We came up to visit our daughter at the University of Maine for parent's weekend. The hotel was very clean, comfortable and nicely decorated. The only problem we had was our room location, directly across from the elevator landing so was a bit noisy when groups arrived at the end of their night or in the morning when they left. We didn't ask to change rooms because at that point it looked like the hotel was full and we didn't want to go through the hassle. Next time, we'll make sure we request a different room location!

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike M, General Manager at Hilton Garden Inn Bangor, responded to this review, October 19, 2013
Dear Guest,

We're so glad you had the opportunity to stay with us during your recent visit while dropping off your daughter at UMaine. We truly appreciate your positive feedback. I'm sorry to hear that your room location was a bit noisy by the elevator. Next time you stay with us, if you would like a different room location, we will do our very best to accomodate you. We look forward to your next stay with us!
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New England
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 4, 2013

My hubby and I stayed here for a mini road trip we took to Maine. We were surprised at how packed the parking lot of this hotel was. We actually had difficulty finding a parking spot. The room we ended up getting was spacious and very clean--it was nice having a fridge and microwave and coffee center in the room.

The only real downsides I can come up with were the fact that we were right next to the elevators and the ice machine--it was very loud in our room and fellow guests apparently thought screaming in the middle of the night and singing in the hallway was cool. It wasn't.

The bed is supposed to be adjustable for your comfort. Unfortunately, all of the settings are "So firm, you'll feel like your spine is trying to escape this punishing experience". The lowest setting had zero give, which is a shame because the bedding was quite nice and comfy.

Also, the room darkening curtains in the room only closed to a certain point--leaving a one inch gap of torment due to one of the parking lot lights being right outside our window. I can handle some slight ambient light in a darkened hotel room, but there was a glare. No matter how hard we tried to close that gap, we couldn't.

Overall, the cleanliness of the hotel and the conveniences (microwave, fridge, coffee center) make this hotel worth a try. Everyone else seems to have had a more comfortable experience with their bed, maybe ours was just a one off? In any case, we'd stay here again, but I'd definitely bring an eye mask and ear plugs and hope we got a softer bed.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike M, General Manager at Hilton Garden Inn Bangor, responded to this review, October 19, 2013
Dear Guest,

Thank you very much for your valued feedback. We always love hearing from our guests - both positive and negative feedback - because it helps us to continually improve our hotel. I apologize that the hallway was noisy outside your room. If that ever happens again, please contact the front desk and we will send someone up to the hall to quiet things down immediately. And our beds are adjustable for your comfort - you can adjust the dial for very firm, or very soft, and everything in-between. If it ever seems like the bed isn't adjusting correctly, please inform us immediately. It may be a maintenance issue that we can either fix immediately, or move you to another room if available. Thank you for staying with us, we hope to see you again in the near future!
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Mahone Bay, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 4, 2013

We love this hotel. The beds are so comfortable I wish I had one at home. ALthough didn' thave breakfast there this stay in the past it's been awesome. This time we opted for Denny's that's 2 minutes away from the hotel. When we travel to Bangor this is the first hotel we think of staying at!

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike M, General Manager at Hilton Garden Inn Bangor, responded to this review, October 19, 2013
Dear Guest,

Thank you for visiting us again on your recent trip to Bangor. We appreciate your positive comments regarding our hotel and staff. If there's ever anything more we can do for you, please don't hesitate to contact me directly. We look forward to seeing you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salisbury, New Brunswick
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed September 30, 2013

Whenever we are in this area our favorite place to stay is at the Hilton Garden Inn.
The staff are very friendly, the rooms are clean and spacious, and the beds are so comfortable, including the sheets and duvet.
There is also a lovely pool and hot tub that we use each time we visit.
This is a great place to have some R & R, only a few hours from NB, Canada.
Sherry L.
PS The cookies that await your arrival are top notch!!
The breakfast is excellent!!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike M, General Manager at Hilton Garden Inn Bangor, responded to this review, October 1, 2013
Dear Guest,

Thank you for choosing to stay with us at our Hilton Garden Inn recently. We greatly appreciate you taking the time to review us on Trip Advisor, your positive feedback was wonderful. If there's ever anything more we can do for you, please don't hesitate to let us know!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Bangor

Address: 250 Haskell Road, Bangor, ME 04401
Phone Number:
Location: United States > Maine > Bangor
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Bangor
#2 Romantic Hotel in Bangor
#3 Family Hotel in Bangor
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Bangor 3*
Number of rooms: 141
Official Description (provided by the hotel):
Executive Suite with kitchen, living room, seperate bed room, full massage shower, whirl pool tub. All rooms have HDTV, complimentary High Speed Wireless Internet. ... more   less 
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Also Known As:
Hilton Garden Inn Bangor Hotel Bangor
Hilton Garden Inn Bangor Maine

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