Called on a Thursday March 7th, for a reservation for Friday(March 8th and Saturday(March 9th for a Double room. I tried to make the reservation online but the website was showing that no rooms were available. I had a relative in town that was able to go to the facility and make the reservation for me. She called me while in the office and I talked to the person working in the office. I and my relative confirmed checking in on (Friday) March 8, and checking out on (Sunday) March 10. I asked if there would be a problem cancelling Friday night, if needed, and keeping Saturday night, and was told that I needed to call and cancell as soon as I found out if I needed to cancel. Gave my name and credit card information and had to ask for a confirmation number. Once I arrived on Friday night, after driving 6 and 1/2 hours, to check-in, my reservation could not be found. I told her that I had a confirmation number, and she replied that she didn't see my name on any of the papers that she had laid out before her. After going the the stack of papers twice, she decided to use the confirmation that I was trying to give her, and look it up in the computer. That is when she discovered that the reservation was made for Saturday night and Sunday night instead of Friday night and Saturday night. Then I was told that only one room was available and it was a smoking and single room. Had no choice but to take it because it was late and I was extremely tired from the drive and exhausted from the fact that I was in town for a funeral. A single queen size bed was "NOT" big enough for me and my two 6'2" sons.
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