I travel for a living, I'm currently Platinum with Marriott and Priority and Diamond with Hilton. I obviously stay at name brand hotels and this trip has reinforced why. While booking a room for a trip to Lake Charles, LA (I normally stay at Hampton Inn (only Hilton property in Lake Charles)) I saw this hotel and thought it was a good deal. Booked my room at the Isle of Capri Hotel through our corporate online travel agency (AMEX). I was reluctent to stay in a unknown hotel so I checked out the pictures of the property, looked real nice. When I arrived at the Isle of Capri they informed me I would be staying at their other property, Inn at the Isle. What??? If I book a room at Marriott I expect to stay at Marriott, not the Comfort Inn accross the street that's owned by the same company! I let the desk clerk at Isle of Capri know I was unhappy, I let the desk clerk at Inn at the Isle know I was unhappy and went back to Isle of Capri and let the Manager on Duty know. Everyone of them said I keep telling our manager it's confusing to the guests. They also said this happens all the time. I've filed a complaint with AMEX Travel and will be sure to tell everyone to stay away. Inn at the Isle isn't horrible if you do't mind a run down hotel with dirty rooms and moldy stairwells. Mr Hutchins if you want to know who I am just ask your staff I'm sure they know.
- Also Known As:
- Isle Of Capri Westlake
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