I travel for a living, I'm currently Platinum with Marriott and Priority and Diamond with Hilton. I obviously stay at name brand hotels and this trip has reinforced why. While booking a room for a trip to Lake Charles, LA (I normally stay at Hampton Inn (only Hilton property in Lake Charles)) I saw this hotel and thought it was a good deal. Booked my room at the Isle of Capri Hotel through our corporate online travel agency (AMEX). I was reluctent to stay in a unknown hotel so I checked out the pictures of the property, looked real nice. When I arrived at the Isle of Capri they informed me I would be staying at their other property, Inn at the Isle. What??? If I book a room at Marriott I expect to stay at Marriott, not the Comfort Inn accross the street that's owned by the same company! I let the desk clerk at Isle of Capri know I was unhappy, I let the desk clerk at Inn at the Isle know I was unhappy and went back to Isle of Capri and let the Manager on Duty know. Everyone of them said I keep telling our manager it's confusing to the guests. They also said this happens all the time. I've filed a complaint with AMEX Travel and will be sure to tell everyone to stay away. Inn at the Isle isn't horrible if you do't mind a run down hotel with dirty rooms and moldy stairwells. Mr Hutchins if you want to know who I am just ask your staff I'm sure they know.
- Official Description (provided by the hotel):
- Isle of Capri Casino Hotel Lake Charles is your friendly Westlake gaming destination. We offer more than 1,000 slot machines and 40 table games including roulette, craps, blackjack, and poker. Extend your stay as a guest in our hotel. We feature two hotel towers providing upscale and comfortable accommodations. The action includes exciting promotions, delicious dining options, and headliner performances. We look forward to seeing you soon! ... more less
- Reservation Options:
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- Also Known As:
- Isle Of Capri Westlake